Thank you for your recent review of your stay. I sincerely apologize that you experienced the issue with your A/C, and that the carpet wasn't clean. In response to your feedback, I am sharing your review with my entire team so that we can continue to improve our guest's experience. Thank you again for providing us with your feedback. If... More

Thank you for your recent review of our hotel Extended Stay America Phoenix Airport. We are happy to hear that you enjoy staying with us at this location and that it is centrally located for you. It is always our pleasure to have you stay with us and we are looking forward to seeing you next year for Spring Training. More

Thank you for taking the time to write a review of your stay. It's great to hear that you enjoyed the cleanliness of the room and was pleased by the staff. Thank you again for sharing your experience with us. We look forward to welcoming you back next year for Spring Training! Once again thank you for staying at Extended... More

I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that you were not informed about our amenities that we provide upon request. I appreciate you bringing this to our attention. We will take your comments and coach our team to provide better service in the future. If you... More

Thank you for your recent review of Extended Stay America Phoenix Airport. We pride ourselves on providing clean comfortable rooms coupled with excellent service stay after stay. Its comments from guests like you that give us the rewards of what we do each day. We thank you for your kind words and hope that you will come visit us again... More

Thank you for your great review of our property. I'm glad that you were so pleased with your stay and that the staff took such great care of you. I will share your kind comments with them. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area. More

Thank you for your great review of our property. I'm so pleased to hear that your stay with us went so well. It brings me great pleasure to read a response such as yours. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area. More

I received a copy of your review, and wanted to take a moment to personally respond. The issues with having to wait at check in, as well as the security issue with the door being left open that you described are not acceptable, and I sincerely apologize for your experience. I am addressing both of your concerns with the entire... More

I would like to personally thank you for taking time out to write such wonderful things about your experience at Extended Stay America Phoenix - Airport. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are... More