After staying at many Extended StayAmerica's across the country, I expected this experience to be consistent with others. I don't know if it is the Arizona heat that makes everyone so slow, but the service and response time to requests was unreasonably lax. I was unimpressed with the fact that the front desk was often empty for long periods of... More

The positive: The staff, especially the housekeepers, was very friendly, price was good, and the WiFi and free printing capabilities were well liked. The negative: 1. My room was at the very end of the hotel by the back stair well. On the 2nd day of my stay I noticed the latch on exit door to the outside was not... More

Having read the negative reviews, I was VERY concerned about the ten-day stay I had booked for my wife and I at this property, so much so, I wanted to see the room prior to checking in. Not only was the room acceptably clean, comfortable, and suited to our needs, management had, of her own initiative (based on my earlier... More

My review of this place over 2 years ago was raving over this place; but this time, I was so disappointed and shocked that I felt like I had gone to the parallel universe's version of the place. To be fair, it seems they are really trying to upgrade and improve in some ways such as the outdoor areas such... More

My husband and I just sold our place in az, and need a place to stay for awhile tell the cold weather changes in the north. We went to several extended stay places in this area. I have to say we were pleased when we decided to stop and check out the metro center extended stay. Staff was friendly, helpful,... More

Never seen such a dirty hotel, We had booked 6 days and after 1 hour regret. The place smelled like a cigar,The toilet is clogged with dirt....We were first 3 day in the Extended stay America hotel at the airport on oak street ,and this hotel was very good and clean.it is better if the manager of the hotel once... More

This was the worst hotel stay ever. You officially ruined me and my husbands vacation. The place smelled like a cigar and there was a pair of old broken eyeglasses in the bed. The bed had two poles hanging from it that we kept hitting our feet on. The water went to our anckels in the shower. The dishwasher ran... More

Manager Kevin Butler and his staff were very attentive to anything we had problems with as in dishwasher, A/C, etc... Management worked a great price for our month stay while we looked for and purchased a home here in the city of Phoenix. Great location to restaurants as in Papadeaux's Cajun Cuisine, & TGI Friday. Rooms are not luxury, but... More

First of all, the location really lacks any creativity. It's in the middle of a business complex. What is there to do but drive in the nightmare traffic, right next to the hotel. It's dirtiness, smelliness is just the beginning. Apparently previous guests urinated in the heating system so when you needed air...look OUT! Sheets, towels, pillows straight from dollar... More