Stayed 3 nights in a two room suite with high ceilings, two balconys and two full bathrooms. The grounds and pools are very nice and well maintained. All the staff members I encountered were very nice and helpful. We ate out by the pool and the food and service was very good. The hotel location is great. It's close to...
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Thank you for being with us and for this very wonderful review. We are so pleased that all went well and you are so complimentary of our resort and staff service. We look forward to being of service to you again when you can return.
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I have been staying at this hotel for the past 10 years to attend a yearly conference. Not much has changed at this hotel over the years. The service has always been good and the hotel grounds have been consistently well maintained. It is very difficult to navigate the hotel grounds - they should provide a GPS to get your...
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You got me! When I first saw the title of your review I was immediately concerned that it was not a positive one but what a thrill to discover it was meant to be positive, that we are as good as we were before and as you remember us to be. We always want to be and do better than...
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Recently stayed here for a girl's weekend with 3 friends. The hotel grounds were beautiful and the 2 room suite we had was perfect with 2 bathrooms and a large sitting area. The staff was very friendly, from Josiah at the pool bar to the front desk clerk who offered her own ipod charger when I needed it. Would highly...
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Thank you for being with us (please also pass on our thanks to your friends as well). We appreciate this great review and for specifically mentioning our team members who made a positive difference in your stay, as we love to recognize them for doing so. We hope that you and your friends will be back again and often.
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I recently stayed at this hotel for 3 nights while on business. I chose this hotel because of the good reviews I read on this website compared to where I had originally planned on staying. There is really not much I can rave about, yet I don't have any glaring complaints except for the fact that I had a few...
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Thank you for selecting our resort for your business stay and for this feedback. Obviously, we want to be more than average and will work hard to prove to you,if given another chance, that we are a great choice for business or leisure travelers. Guests love our two large pools, our tennis and basketball courts, our fitness center complete with...
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I'm the same reviewer that wrote about Doubletree's excessive Encumbrance policy earlier. Upon reviewing my CC records (late, I'll admit), I have discovered that Doubletree PV billed me for the cost of my room that was already pre-paid by my parents! They got paid twice for the same room. When I called, I spoke with someone in accounting, who just...
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Reviewed 6 February 2012
I am the same General Manager who responded to your previous review of our resort, which makes me all the more apologetic and upset that we added further insult to injury. I will follow up with my Finance Department to understand how this could have happened and address. I will also reach out to you directly in order to provide...
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This was an awesome hotel to stay in for business. I like the gym, breakfast, and the grounds. I never used the pool, but I was impressed with the size. If you are deciding between this and the Hilton Scottsdale Resort down the street, I would pick this one.
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Thank you for selecting our resort and for this positive review of your stay. I am pleased that you liked what this Doubletree Resort by Hilton has to offer and that you will return again. I happen to be the Area General Manager for both this Doubletree and the Hilton Scottsdale Resort you also mention. Each offers some different amenities...
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We had a successful 5 day meeting. The staff was considerate and friendly. The room service was great and always delivered before their mentioned time :). The AV staff was knowledgable and professional. Overall, this is a GREAT place to have a corporate meeting.
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Thank you and your Corporation for being with us for your important meetings. We appreciate your business and this great review and personal recommendation. We do hope that you and your group will return again, whether on business or on personal leisure time.
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This was one of the best experiences I have had at a hotel and I do meetings all over the country. From Stephanie in sales to CArlos the banquet captain, I did not want for anything. Carlos was great with getting back of the house men to help me move table and things like that, that most hotels do not...
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WOW! Thank you for selecting our resort for your "Prime-Events" and for this perfect rating and review. Your business and compliments mean a lot to us and we look forward to being of service to you and your attendees again soon. We greatly appreciate, too, that you would recognize our team members by name who made a positive difference in...
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Had a wonderfully relaxing stay at the Doubletree in Scottsdale. Great location in Scottsdal. Resort had two really nice pools that were never too crowded to enjoy. Pretty grounds but not too big that it was not convenient to go back to our room. Staff friendly but not pushy. Ate several times at their restaurant for lunch - good food...
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Thank you for being with us and for this wonderful review of your stay. We are glad that you were able to relax and enjoy the pool and our Arizona sunshine. We hope that you will be able to return again soon.
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the hotel staff including catering, AV and administration were incredible. All of our needs were exceeded.
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Thank you. It was a pleasure having you and your group with us and look forward to the next opportunity to be of service.
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