We stayed in this resort three times already and it never ever disappointed. We mostly enjoyed the pools, two with salt water. In many rooms, you get your own kitchen and TV in both living room and bedroom. Just love this place!
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Never been to AZ before and was in heaven the moment I got off the plane. As we arrived to Zona, we were greeted with friendly staff and the hotel looked so beautiful. I had originally requested either 2 queens or a king room. But to my surprise we were upgraded to a king suite with full kitchen and living...
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Dear Life Long Guest,
Your overwhelming approval means more to me than you'll ever know! The opportunity to positively impact someone's day it what keeps us hoteliers doing what we're doing. I am truly glad to hear you enjoyed your stay and that we were able to exceed your expectations!
Nothing is more important to me (and of course the...
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My wife and I stayed at the Zona after being in Scottsdale earlier in the week for work and at a different hotel. The rooms are very roomy with an Embassy Suites feel due to the extra living area plus a full kitchen which was a real plus. They had nice flat screen TV's in both areas, full size refrigerator,...
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Dear Guest,
I'm very glad to hear your overall stay was enjoyable! Its a huge benefit for us to have continual feedback from our guests (both positive and constructive) so we know what's working and/or what we can do better. I am pleased to hear the room accommodations and pool areas met your expectations and allowed for a further relaxing...
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Stayed at the Zona in May for 7 nights. Zona is located in a quiet area in North Scottsdale, a few minutes off of 101-Scottsdale Rd. Check in was easy and but the desk staff (a Male Staff member, name unknown) seemed to be offended and made a comment when I declined the first room give to us because it...
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Dear Guest,
I am very pleased to hear you enjoyed your stay with us! We have an amazing grounds crew that does tremendous work to ensure our property and pools look amazing every day. I'm glad to hear you were able to spend time at the pools relaxing during your visit, and apologize if any of our late afternoon golfers...
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We stayed at Zona for a very enjoyable week in April. The room was clean and modern, and the bathroom was well-appointed. The bed was indeed comfortable, and we appreciated having a selection of different pillows to choose from. The hotel itself does a fantastic job of providing the resort style experience, with four different pools and hot tubs to...
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Dear Guest,
Thank you tremendously for taking the time to discuss your recent encounter at Zona.
We can go through a multitude of renovations and offer the best product in the world, but in my opinion it means little when the staff service is not aligned to support the product. I am very pleased to hear our staff was so...
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Stayed at Zona for a short business trip. Had stayed there 2 years ago when it was called Xona. It hasn't changed. The bed is still super comfortable. I'm a large person, so the sofa in the living room wasn't real comfy...it's made for shorter people. The appliances in the kitchen all were clean and worked fine. I didn't get...
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Dear Guest,
Thank you for your feedback from your abbreviated stay with us. While I have talked to so many golfers and vacationers, it pleases me immensely to also know we have the approval of our corporate travelers as well.
I believe our 1 bedroom suites to be suitable for most every traveler as well as our best price point....
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Just back from seven nights at the Zona resort. We took the advice of previous reviewers and requested a renovated room (King suite). Check in was a breeze and staff at front desk were great. We booked all of our golf through the golf desk and got the courses, times and prices we hoped for. The room was clean and...
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Dear Guest,
Thank you! For choosing Zona Hotel & Suites and taking the opportunity to share your experience with us.
I am so very pleased to hear you were able to take full advantage of nearly all of the services offered at Zona! As well, having an opportunity to explore all of what beautiful Scottsdale has to offer. While there...
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I've stayed at several local suites hotels in the area for business. I was particularly interested in this location due to what appeared to be the amenities. I was very disappointed by the experience. The room was old and not aging well. The kitchen was equipped with appliances that worked when they felt like it. To its credit, the suite...
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Dear Guest,
Please accept my sincerest apologies for the experience you had with us. Our goals and expectations are much higher than what you received. Should you happen to find yourself in the are again and choose to stay with our hotel again, I would highly recommend our renovated rooms as i believe you will be much happier overall with...
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It's difficult to understand the negative feedback staring at me in the margin of trip advisor as I write this review. Perhaps it more reflects the expectations of the reviewer than the reality of this property. I booked this hotel as part of a package, having no idea what to expect. The trip was a "girls birthday weekend get away"...
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Dear Guest,
Thank you for your gracious comments and the time you've taken to share the details as to the successes of your stay. While many may be overwhelmingly pleased to hear such positive commentary about their hotel, I must say these are merely my expectations of our deliverables. Each and every guest should leave with the same experience and...
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I think I should have read reviews more closely when I pricelined this hotel. It definitely was a deal from what I saw before I went. Online rate was $139 and Priceline winning bid was $52. We stayed 4 nights. But from the time we tried to check in, there were problems. We were put in a room that looked...
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Dear Guest,
Please accept my sincerest apologies your stay did not meet your expectations. I want nothing more than to ensure all of our guests are comfortable and relaxed throughout their stay and sounds as though that did not happen. I hope you had an opportunity to address your concerns (after your initial displeasure with the room location) with our...
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347 Reviews
611 Reviews
