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Shilo Inn Hotel and Suites - Yuma

2.5 of 5
1550 S Castle Dome Avenue, Yuma, AZ 85365
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Shilo Inn Hotel and Suites - Yuma
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19 traveller photos
Ranked #14 of 36 hotels in Yuma
3.5 of 5 stars 85 Reviews
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85 reviews from our community

    Trip type
Traveller rating
    42
    15
    11
    13
    4
Date Rating
Sequim
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
13 helpful votes 13 helpful votes
“Shabby Inn, Great Staff”
3 of 5 stars Reviewed 18 May 2012

From the shuttle driver to the security people, all staff people were exceedingly accommodating. Too bad they have to work for a hotel which does not keep up with the tear and wear. I stayed for six nights, I got a fantastic rate, and feel I really shouldn't complain about the little inconveniences, but this is a place for a... More

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General Manager, General Manager at Shilo Inn Hotel and Suites - Yuma, responded to this review
21 May 2012

Dear MayloHarding, We were disappointed to hear about your experience at our hotel. Our goal is for guests to enjoy their stay so much that they’ll come again and tell a friend. We always appreciate the opportunity to directly address any guest issues as they occur, and strive to make things right whenever possible. We are currently working on some... More

Santee
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
“Pleasant stay”
5 of 5 stars Reviewed 7 May 2012
1
person found this review helpful

My 2 teenage children and I enjoy getting away for a weekend once in a while. I'm a single parent, so I prefer to stay in places with interior room entrances. We recently made a last minute trip to Yuma so we did not make reservations at any hotel. We chose Shilo Inn after arriving, and I am glad we... More

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See 3 more reviews by Santeebratsmom for Yuma
General Manager, General Manager at Shilo Inn Hotel and Suites - Yuma, responded to this review
9 May 2012

Dear Santeebratsmom, Thank you for your review. It sounds like you had a wonderful time during your stay with us. We do have a great staff and they do try to be pro-active and helpful. I was happy to hear that your room was clean and comfortable and that you were able to enjoy our beautiful swimming pool. Again, thank... More

Olympia, WA
Senior Reviewer
9 reviews 9 reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
“Where Do I Start?”
2 of 5 stars Reviewed 30 April 2012

I think in its prime this was a great hotel. It has since been run down. The room smelled musty and old. I tried to open the slider to the patio and had to wrench the door then gave up. Bugs and hair in the corner of the bathroom. I did enjoy the spaciousness of the room and the abundance... More

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General Manager, General Manager at Shilo Inn Hotel and Suites - Yuma, responded to this review
1 May 2012

Dear bnj1999, My sincere apologies, clearly we fell short in meeting your expectations during your recent stay with us. I do want to first thank you for taking the time to share your feedback, which we considered to be very beneficial as it allows us the opportunity to improve. Best Regards, Sheri Doney General Manager More

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“Why didn't I choose this hotel before????”
5 of 5 stars Reviewed 9 April 2012
1
person found this review helpful

I had been travelling alone in Arizona for almost 2 weeks and was back in Yuma for my last two days before the end of my vacation. I was at a gas station where I tripped, fell and broke my ankle in 3 places.I ended up in the ER, where I met this doctor who stays at the Shilo Inn... More

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General Manager, General Manager at Shilo Inn Hotel and Suites - Yuma, responded to this review
23 April 2012

Dear Val W. Thank you very much for your kind words after your stay at Shilo Inn Yuma. We were very pleased to read that you found the staff helpful and friendly. Thank you again for taking the time to post your review, we look forward to your next visit. Best Regards, Sheri Doney General Manager More

Yuma, Arizona
1 review
3 helpful votes 3 helpful votes
“Department of AZ Marine Corps League Conference”
5 of 5 stars Reviewed 12 March 2012
3
people found this review helpful

The Yuma Detachment hosted the state conference at the Shilo Inn. We booked over 50 rooms and there was not one complaint from anyone in the the conference. Everyone was totally impressed with the rooms, facilities and the staff at this location. The staff especially bent over backwards to ensure our stay was perfect. These people are the greatest, from... More

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Toronto
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“How did this hotel get a star in the Fodor guide?”
2 of 5 stars Reviewed 9 March 2012
1
person found this review helpful

In February of 2012 my wife and I were traveling from Phoenix to San Diego and decided to spend a couple of nights in Yuma which lies about halfway between the two. In researching hotels in the area, I came upon the Shilo Inn and Suites which sounded good and even had a star rating in the 2009 edition of... More

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General Manager, General Manager at Shilo Inn Hotel and Suites - Yuma, responded to this review
14 March 2012

Dear DocDiP, I am very sorry to hear about the inconveniences you experienced during your stay with us. I deeply apologize to you for not exceeding your expectations. I assure you that I will speak to the front desk staff to address the issues you have mentioned and we will work on improving in those areas. Once again, we are... More

Carlsbad, Ca.
1 review
“A great place to stay!”
5 of 5 stars Reviewed 1 March 2012

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Was this review helpful? Yes
Contributor
16 reviews 16 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Always Very Pleased”
5 of 5 stars Reviewed 29 February 2012

We visit Yuma 2x per year and ALWAYS stay here and have never had any complaints :) Staff is excellent and the rooms are always clean & comfortable, continental b'fast is great! Location is perfect! If you are looking for a place, rest assured that you won't be disappointed here. More

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Posted by an Easytobook.com traveller
Yuma
1 review
1 helpful vote 1 helpful vote
“Shilo Visit”
3 of 5 stars Reviewed 23 February 2012
1
person found this review helpful

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Toronto
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“DIRTY DIRTY WITH ANTS”
1 of 5 stars Reviewed 15 February 2012
1
person found this review helpful

Watch out for this dirty rundown hotel. We booked through Hotwire. This is a dirty stinky rundown ant ridden hotel that was rated a 3 star. It is not even a 1 star. We had to keep our shoes on because the carpets a filfthy. We did a load of laundry and our laundry came out with blue ink on... More

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General Manager, General Manager at Shilo Inn Hotel and Suites - Yuma, responded to this review
17 February 2012

Dear azahunting, Your comments regarding the issues you experienced at Shilo Inn – Yuma are taken very seriously and will be reviewed with the appropriate staff members. These comments will be influential in our plans to take our hotel services to the next level. We value your feedback and would be pleased to have the opportunity to welcome you back... More

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Additional Information about Shilo Inn Hotel and Suites - Yuma

1550 S Castle Dome Avenue, Yuma, AZ 85365
Price range (per night):* RM207 - 311

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Shilo Inn Hotel and Suites - Yuma
1550 S Castle Dome Avenue
Yuma, AZ 85365
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