From start to finish the staff were rude and unhelpful. On arrival we were told that the room we had booked months in advance was now unavailable due to the hotel being overbooked. Alaska had failed to sort out a replacement hotel in pas and were only offering us a hotel in a different resort. We told them that we... More

Terrible service room was double booked, they admitted they knew 7 weeks before but decided not to tell anyone. Manager was terrible couldn't manage a cat. More

A group of six of us went to the Alaska Aparthotel at the end of February for a one week skiing holiday. The staff were disgustingly rude from start to finish. They ruined the entire experience we had at the Alaska Aparthotel. The hotel needs severe staff training on customer service... until then, AVOID THE ALASKA APARTHOTEL AT ALL COSTS!!! More

This was the worst hotel/apartment ever, due to the incompetence and unhelpfulness of The Alaska staff. I would highly recommend you stayed in alternative accommodation. On a positive, pas de la casa is a good place to ski and party. More

The manager at this hotel was completely unhelpful in every way shape and form. Any query we had for him was greated with a shrug of his shoulders and a grunted "Not my problem". If you want a hotel with helpful, friendly staff, this is not the place for you! More

Last month a group of six of us were heading out to this apartment for a week long holiday. Of course we were really excited to get there, and as we were arriving late at night, we were looking forward to getting a good sleep in preperation for a full days skiing. Those plans went out of the window when........ More

Rude, ignorant, incompetent staff. Worst customer service I have ever experienced whilst on holiday. Would never stay here again and would strongly advise others against staying here also. More

Got to the apartments only to find out that our room was double booked. We had booked the room months ago and Alaska apartments were aware of the problem but did not inform us. They said all hotels were fully booked in pas de la casa and arranged for us to stay in a quiet resort 30km away. This was... More

Last week we went to the Alaska for a weeks holiday which we'd booked seven months ago. We arrived at 10pm only to be told that our room had been double booked. After a long time trying to comunicate with reception staff that spoke very limited English we hoped they could sort us out. It became apparent that that they... More