This hotel was so beautiful, the staff was friendly and helpful! The staff gave wonderful restaurant recommendations and overall very sweet group of folks. The room had beautiful antiques and we loved sitting on the porch watching over Spring Street. The spa is in the hotel and it was a once in a lifetime experience! I can't wait to go... More

I found the staff on hand at the hotel to be curtious, and more than willing to help with information concerning the town and what there was to see. The accomidations them self were wonderful, the bed, and I am a picky person when it comes to beds, was amazing, and I slept wonderfully. We enjoyed that fact that the... More

A very clean, comfortable place to stay while visiting an eclectic, wonderful town. More

I have stayed multiple times at this hotel. It is has been a wonderful experience each time. The rooms are exceptionally clean and the staff is very friendly and helpful. I wouldn't stay anywhere else. More

We booked reservations at Basin and they didn't have it. We went looking for another hotel. This one is right on the main street. We got a room over looking the main area of Eureka Springs, with a outdoor exit right by are room. It has wide screen TV's, red velvet couch and a huge bathroom in our rooms, robes... More

Our recent stay at the New Orleans was well worth the money. The Hotel is historic but not outdated. The room was up to date and very comfy. I wish I had the bathtub our room had in my home. It was heaven. With the hotel being downtown, we were concerned about parking but were very pleased to find that... More

This was absolutely the best value for location in ES. I have stayed in ES before,but this was my 1st time at the New Orleans. We always stay downtown, and this was perfect. It is old-timey southern, but the rooms are wonderfully up to date. The staff is second to none, and the continental breakfast was very high quality, not... More

My wife and I had our second stay at this great hotel over the New Year's holiday weekend. First, let me say, our reservation had been pushed out from November due to a family scheduling issue, and never did they try to cancel us. Instead, they worked very hard to help us find an opening for a visit. This hotel... More

this hotel is a five star all the way around. service is over the top. love the staff. the bellhop was probably my fav. will return many times! More