As soon as I picked up the menu at the entrance to the shabby and grubby restaurant, the waitress appproached and told me that they were not taking orders for another 30 minutes (at 7.45 pm). When I duly returned, she told me that she could now take the order, but it would take at least half an hour to...
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Dear Fulhamhugo,
I am sorry that you felt let down by the standard of service you encountered. I have investigated your comments and was able to determine that at the time you requested to eat there was a high demand for food being placed on the kitchen with the restaurant being busy beyond the norm.
i can only apologise that...
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Room was clean but very tired, bathroom shabby also clean - beds really need changing as mattress was uncomfortable. Carpets in public areas need renewing. Breakfast very good and the member of staff on duty was really fantasitc - location very good for visiting local attractions. Would stay again if hotel was refurbished - would like to think hotel realises...
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We stayed for 3 nights over the Bank Holiday and had a great time. The staff were very pleasant and welcoming. The room was clean and serviced well every day. The bed was a bit soft and maybe needs a new mattress but this is a good value hotel to use to explore the local area. Breakfast lovely, some of...
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Dear Gill M,
I pleased that you enjoyed your stay with us anfd would like to thank you for your kind comments concerning the staff of the hotel. I ahve noted your comments about the fish and passed them onto the relevant members of my team.
i hope we may be able to welcome you back to the Ramada kings...
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We stayed here at a bargain rate using Daily Telegraph vouchers so it was good value for money. Staff in both the restaurant and at reception were exceptionally helpful and friendly and it is a great shame that the state of the carpets in some public areas and in particular the bedroom , were badly stained and dirty.The room was...
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Dear BeverlySueandjohn,
I am glad that you enjoyed your stay with us and thank you for your kind comments concerning the staff and for taking the time to post your comments.
Iam hopeful that there will be a programme of refurbishment that will begin this year that will replace the carpets, amongst other things.
Yours sincerely
Mark Sheppard
General Manager
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This was a last minute booking, late in the evening and at the end of a long drive. I booked it online via the mobile phone via a large online booking company that i always use.
After my booking confirmation for a double room I phoned to enquire about the availability of food. I should have heard the alarm bells...
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Dear Cassillis,
I am sorry that your stay with us was not to your satisfaction. On the evening of your stay we had a very large function taking place and had to, unavoidably, restrict the the operation of the restaurant for a short period of time during the service of the function.
I am conscious of the fact that the...
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I got stuck at near midnight on a Sunday and had to stop here. It's not an impressive place, though it could be. The fellow on the door, however, was brilliant. Couldn't have made more effort to help me out. Breakfast was perfectly decent, and again the staff were courteous, friendly and halpful. Even fun. With luck the owners will...
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Dear Rupert W
I am pleased that you found the staff helpful and courteous. We do make sure that customer service and guest care are always consistently delivered. We are hopeful that a programme of refurbishment will commence this year.
Thank you for taking the time to post your comments.
Yours sincerely
Mark Sheppard
General Manager
,
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Stayed at the Ramada prior to a business meeting the next day. Check-in could have been quicker since the same member of staff seemed to be running reception and the bar. The decor in the public areas is dated and the rooms tired but reasonably comfortable.
We congregated in the bar and, after one drink and a look at the...
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Dear Man-in-car,
I would first of all like to thank you for taking the time to feedback your experience of the Ramada kings Lynn. I am sorry that your felt the menu was uninspired as we have only recently launched the menu following research and feedback from our customers, and it has been well received overall.
I am conscious that...
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Stayed over for one night. Easy to find from the main roads and plenty of parking. Staff very pleasant and helpful though somewhat misguided in their assessment of the retaurant as "excellent"
Rooms could do with a good makeover, tatty wall paper, mouldy showers and broken fittings. No bath in my room, but I have to say that it had...
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Dear Windweasel,
I am sorry that you were dissapointed with ceratin aspects of your stay with us. We have recently commenced a programme of bedroom and bathroom redecoration and have also replaced 25% of our mattresses and will continue until all rooms are completed.
I am grateful for your kind comments concerning the staff and the quality of the food...
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Fantastic value Winter break deal at £99 2 nights B&B + one dinner! Excellent food in restaurant and good choices for dinner. Fresh eggs and toast for breakfast, good bacon but rest not very hot from buffet but lots of choice - pastries, fruit , natural yoghurt and prunes etc.
Rooms a bit dated but comfortable, friendly staff - attentive
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Dear Moggieb,
I am delighted that you enjoyed your stay with us and that you found it good value for money. I ahve noted your comment concerning the lack of heat in the breakfast items and this has been addressed.
I would like to thank youfor taking the time to feedback your positive experience with us and hope that we...
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We stayed here on an emergency trip arriving in the early hours. Great friendly staff, comfortable bed, but the decor is tired and in need of a refresh. Hard to find amidst the spagetti junction it sits among, but quiet location considering.
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Dear EachPeachPearPlum,
I am glad that you enjoyed your unscheduled stay with us. I am conscious of the need to refresh the decor of the hotel and have recently commenced redecoration of the bedrooms and bathrooms and will continue until all rooms are completed.
I would like to thank you for taking the time to feedback on your experience and...
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