They say this is the best hotel in Valencia, well it is very average, the suites are large enough, beds too, and very comfortable, situated in a nice area of the city, close to good restaurants. The service is nice, one strange thing, they make you pay for a cup of milk, to add to your coffee, while the coffee... More

We stayed on two separate occasions in April and had a penthouse level room and executive level room. The Good: Nice area of town. You can walk around, go shopping, have a meal outside the hotel without too much concern. Once we arrived the staff were super friendly. Very very welcoming people and a few had lived in the US... More

Good room, good american style hotel building, which was clean. local newspaper every morning is one of the other positives together with the fruit at breakfast. the most disappointing was the level of service and the lack of customer focus and friendlyness of the employees in this hotel starting with the doorman

Lovely hotel with a fantastic design. Great service, friendly, well-trained, willing and helpful staff. The breakfast is excellent and, as it should be, there is a lady waiting to cook your eggs or omelette to you taste. Other hotels in Venezuela seem reluctant to part with their coffee, but the people here actually offer it to you and a refill!... More

It was a very good surprise to me. It´s a new hotel with very good rooms, excelent breakfast, wonderful concierge, but they need to better their reception. They must be nicer with their guests, but they didn´t it.

We have stayed at this hotel a couple times now. The first was in December 2010 and then recently in June 2012. The hotel has been kept in good shape and the rooms are similar to typical Embassy Suites "suites"' although maybe a little smaller. Certainly big enough for a couple to spend a week or so. The breakfast is... More

Excellent hotel, nice suite rooms. Great restaurant with odd (but acceptable) hours. Two details to watch for: the hotel is located in a great neighborhood which results in an unsafe environment for the guests (you really cannot walk anywhere because of real danger of being shot) Also, the constant AC may run you mad, with no chance of a silent... More

My room here is often not cleaned, days when it is cleaned the cleaning lady skips over important things. I often have to call the front desk to order things that should have been left in my room in the first place. When ordering drinks at the bar, sometimes it usually takes 45-60 minutes for them to bring it to... More

I was in this hotel fr business and I found a very nice and pleasant place to stay! The service is very good , all the people is very helpful. The breakfast is one of the best I never tried , and everybody's there is giving service with a smile on the face. Definitely a place were to return back