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Diani Reef Beach Resort & Spa Reviews, Ukunda

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All 9 Ukunda hotels

Diani Reef Beach Resort & Spa

4.0 of 5
Diani Beach Road | PO Box 35, Ukunda 80400, Kenya
Hotel amenities
Diani Reef Beach Resort & Spa
403 traveller photos
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Ranked #6 of 9 hotels in Ukunda
4.0 of 5 stars 492 Reviews
Most recent review
“Real Africa holiday”
5 of 5 stars Reviewed 8 June 2013
amyananh Hanoi
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492 reviews from our community

Traveller rating
    255
    138
    55
    29
    15
See reviews for
Families
102
 
Couples
292
 
Solo
15
 
Business
10
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Hanoi
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
“Real Africa holiday”
5 of 5 stars Reviewed 8 June 2013

Before coming here , i would never think African 's beach would be that great. The hotel have the best location, with a supermarket right in front and Nakumatt, a bigger super market within 10 mins walk .The private beach is the best part here, front of the resort is a huge long reef that attract us to walk all... More

Was this review helpful? Yes 3
DRBRS, General Manager at Diani Reef Beach Resort & Spa, responded to this review
9 June 2013

Dear guest, Thank you for your nice review of our property. I and the service team appreciate them. Regarding the desserts issues that you raised. I will be informing the Pastry Chef of your comments and we will make changes to ensure premium quality and taste of our desserts. Regards, The General Manager More

Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
“HEART STOLEN”
5 of 5 stars Reviewed 6 June 2013

I lost my heart to this week to the resort ; each day I was seduced by the sheer natural beauty of the resort and I fell in love all over again! Diani / Ukunda is an hour away from Mombasa mainland. Stay away from Mombasa completely and preferably FLY into Ukunda directly. The resort is spread out on lots... More

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Was this review helpful? Yes 2
DRBRS, General Manager at Diani Reef Beach Resort & Spa, responded to this review
8 June 2013

Dear Valued Guest, Thank you for your beautiful review of our property. I enjoyed our time together and the meals we shared. I have taken all your comments to heart. I have shared all your positive comments as well as the areas required for improvement. With our service team. I have spoken to our executive chef and I have shared... More

London, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
“Lovely relaxing holiday”
4 of 5 stars Reviewed 28 May 2013

The hotel is around an hour and a half from the airport (Mombasa ) and there is a ferry crossing on the way. The hotel has happy friendly staff. Our room was pretty basic for a 5 star resort but was spotlessly clean and had a fantastic view of the sea. The food provided by the hotel is excellent and... More

Was this review helpful? Yes 2
DRBRS, General Manager at Diani Reef Beach Resort & Spa, responded to this review
29 May 2013

Dear guest, I and my service team are so delighted to of read your review of our hotel. We value and appreciate deeply your positive comments. It is comments like yours that, makes our job so rewarding. I and the service team sincerely hope we will have the absolute pleasure to welcome you back to our resort very soon. Regards,... More

Gauteng
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“Excellent value for money”
4 of 5 stars Reviewed 6 May 2013

Awesome location, friendly staff, lots of activity and we got upgraded to a suite since the hotel was not busy. View from the suite was just beautiful. The staff were very accommodating and went the extra mile to ensure our stay was more than pleasant. the only advice i would suggest to anyone booking this place, is don't opt for... More

Was this review helpful? Yes 3
DRBRS, General Manager at Diani Reef Beach Resort & Spa, responded to this review
9 May 2013

Dear valued guest, Many thanks for your positive review. I and my service team highly appreciate your comments and we look forward to seeing you again soon. Regards, The General Manager More

London, United Kingdom
1 review
3 helpful votes 3 helpful votes
“My stay 27th Mar - 8th Apr”
5 of 5 stars Reviewed 29 April 2013

Had a comfortable and wonderful stay at diani reef beach resort & spa. The hotel is amazing and the staff are so welcoming and friendly. Also he themed dinner and entertainment is just breath taking, i just absolutely love my stay there and i highly recommend this place to everyone that is traveling to Kenya.

Was this review helpful? Yes 3
DRBRS, General Manager at Diani Reef Beach Resort & Spa, responded to this review
2 May 2013

Dear Valued Guest, First I and my service team would like to extend our thanks for your positive review of our hotel. It is guests like you that make our work truly rewarding. I hope we have the pleasure of serving you again soon. Regards, The General Manager More

Harare
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“World class Hotel”
4 of 5 stars Reviewed 25 April 2013

Beautiful hotel , everything was just right ,Me and my wife got a sea-room with great view of the Indian ocean from our bed!!The service was just amazing right from checking in , the hotel taxi gentlemen that took us into town for a bit of shopping to the world class theme dinners !!! We thoroughly loved the hotel .... More

Was this review helpful? Yes 3
DRBRS, General Manager at Diani Reef Beach Resort & Spa, responded to this review
27 April 2013

Dear Guest, I and my service team would like to thank you for your positive review of our hotel. It was a pure delight to have, had you stayed with us. I personally look forward to welcoming you again when you come with your children next time. Please send me an email before you come so I can personally arrange... More

Dryanovo
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
“A Bit Of A Let Down!”
3 of 5 stars Reviewed 26 March 2013

Nice location, pleasant rooms and pleasant staff. The let down part was the food which offered not a lot of choice. On top of this the entertainment was arranged right in the middle of the evening meal which meant you could either eat or watch the show as some nights the entertainment was away from the eating area. The price... More

Was this review helpful? Yes 3
DRBRS, General Manager at Diani Reef Beach Resort & Spa, responded to this review
3 April 2013

Dear Guest, We thank your taking the time to make valuable comments regarding our services. At the hotel we take pride in offering a wide variety of excellent food choices which have been liked and well received by all to date. This include local African dishes as well as Asia and Western dishes to tempt anyone's pallet. In an effort... More

London, United Kingdom
1 review
2 helpful votes 2 helpful votes
“Don't go here if you're British”
1 of 5 stars Reviewed 23 March 2013

We were here for total relaxation after a safari and it is a beautiful hotel and the staff were all very helpful and friendly. The only really annoying thing is when you're on the beach and are constantly harassed by the beach boys. The reason we have recorded this hotel so lowly is due to how we were treated by... More

Was this review helpful? Yes 2
DRBRS, General Manager at Diani Reef Beach Resort & Spa, responded to this review
4 April 2013

Dear Guest Thank you for taking time to complete this review. We do take time to read all reviews. We do take all comments seriously and use these as a basis for improvements and training. When the comments are accurate. As advised whilst at the resort the Beach is open public however we have deployed security personnel to guard the... More

Sydney, New South Wales, Australia
1 review
3 helpful votes 3 helpful votes
“Mixed experience”
3 of 5 stars Reviewed 14 March 2013

I had a terrible first days at the hotel after being picked and dropped at the hotel, I decided to go for a walk outside the hotel. on my way out I was rudely told by the security guard at the gate. "Stop and wait" there I complied as the guy let a car in (this took over 2 minutes)... More

Was this review helpful? Yes 3
Gdansk, Poland
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
“Great hotel with wonderful beach”
5 of 5 stars Reviewed 3 March 2013

I can't understand why there are so many bad rewievs of this hotel. The hotel is build on a coral reef- it looks really amazing. The surrounding of the hotel is beautiful- it has the most beautiful garden from all the hotels I've ever visited. Hotel has its own sunbeds on the beach and there're guards, so beachboys can't come... More

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Was this review helpful? Yes 2
DRBRS, General Manager at Diani Reef Beach Resort & Spa, responded to this review
7 March 2013

Dear valued guest, I and the service team would like to thank your for your review of our hotel. We do appreciate, you staying with us and we hope to have the pleasure of serving you again in the very near future. Regards, General Manager More

 
 
Diani Reef Beach Resort & Spa
Diani Reef Beach Resort & Spa
4.0 of 5 stars 492 reviews
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Voyager Beach Resort
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Additional Information about Diani Reef Beach Resort & Spa

Also Known As:
Diani Reef Beach Hotel Ukunda
Diani Reef Beach Hotel
Diani Reef Beach Resort And Spa
Diani Reef Grand Ukunda
Address: Diani Beach Road | PO Box 35, Ukunda 80400, Kenya
Region: Kenya > Coast Province > Ukunda
Amenities:
Business Centre Fitness Centre Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotels in Ukunda
#3 Top resorts Hotels in Ukunda
#6 Luxury Hotels in Ukunda
Price range (per night): RM617 - 823
Hotel Class:4 star (4*)
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Diani Reef Beach Resort & Spa
Diani Beach Road PO Box 35
Ukunda 80400
Kenya
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