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Swiss-Belhotel Tarakan Reviews, Tarakan

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Swiss-Belhotel Tarakan

3.0 of 5
Jl. Mulawarman No. 15, Tarakan 77111, Indonesia
Hotel amenities
Swiss-Belhotel Tarakan
9 traveller photos
Ranked #1 of 2 hotels in Tarakan
2.5 of 5 stars 11 Reviews
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11 reviews from our community

    Trip type
Traveller rating
    1
    3
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Date Rating
Jakarta
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
“Good location, nice hotel staff, weary carpet.”
3 of 5 stars Reviewed 4 June 2013

The location is perfect, close to Airport and shopping malls, and walking distance to many Tarakan best seafood restaurants. I booked a room via Agoda, apparently a mistake! It's cheaper to book via Swissbelhotel's own website.

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Ubud, Indonesia
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
“Nice, pleasant staff poorly trained”
2 of 5 stars Reviewed 26 May 2013 via mobile

Rooms clean but shabby, in need of work.service in the restaurant very slow and clearly there is no organisation or training. Staff walking around not doing much but very pleasant and well mannered. Receptionist very efficient but overall the place needs a shake up and some accountability. Pretty average and not up to usual Swiss bel standards

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Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“You have to sleep somewhere”
1 of 5 stars Reviewed 27 December 2012 via mobile

Where to start? Who knows - rooms were clean, but dated. showers were hot but unpredictable. You can have a sh@t shower and shave. As a foreigner working with an Indonesian for this trip saw dual service. asked for iron in the morning went for run, came back no iron, asked again, asked again 1h30 after asking someone came and... More

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FOM_Tarakan, Front Office Manager at Swiss-Belhotel Tarakan, responded to this review
30 December 2012

Dear Mr. Chris McFaul, Warmest greetings from Swiss-Belhotel Tarakan, East Kalimantan. Thank you for choosing Swiss-Belhotel Tarakan for your accommodation and for your review for our hotel. We do apologize for the inconvenience caused when you are staying with us. We are still continuing for maintenance our facilities for hotel operation and also developing our staff's capabilities to make progress... More

Jakarta, Indonesia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“terrible service”
1 of 5 stars Reviewed 5 October 2012

Stayed for 5 nights. I was put on the 8th floor. The 1st problem I had was that the key card didn't work properly. The receptionist didn't inform it during check in. After complaining on the 2nd day, another receptionist told us that we have to renew the key every afternoon. The 2nd issue, laundry was not delivered every day,... More

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FOM_Tarakan, Front Office Manager at Swiss-Belhotel Tarakan, responded to this review
30 December 2012

Dear Ibu Rima Sebayang, Warmest greetings from Swiss-Belhotel Tarakan, East Kalimantan. Thank you for choosing Swiss-Belhotel Tarakan, East Kalimantan and giving us correction for our services. We do apologize for the inconvenience caused when you are staying with us. Changing all of the room key is our priority beside service improvement for all of our outlet. Also encouraging our supervisory... More

Perth Western Australia
Contributor
18 reviews 18 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
“Excellent Hotel in Tarakan”
5 of 5 stars Reviewed 25 September 2012

there is not much choice in Tarakan but I think we chose the best! The beds were comfortable the rooms a reasonable size. All the ameneties were available except WIFI which was only available at the lobby I didn't use it but my Partner did and said he was reasonably comfortable with it but would have preferred i t in... More

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FOM_Tarakan, Front Office Manager at Swiss-Belhotel Tarakan, responded to this review
8 October 2012

Dear Mrs. Johelga, Warmest greetings from Swiss-Belhotel Tarakan, East Kalimantan. Thank you for your comment. We are still continuing for make progress and develop our hotel for our guest satisfaction. We do look forward to have your next room reservation and having the enjoyable stay with us. Regards, Gatot Prasetyo Aribowo Front Office Manager More

Brest, Belarus
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
22 helpful votes 22 helpful votes
“Nothing special”
3 of 5 stars Reviewed 26 May 2012

We stayed for 1 night. Everything was good. Big clean room, tasty breakfast, helpful staff. But wi-fi is only in lobby that is very uncomfortable. And one more thing that spoiled a little bit our visit. We ordered transfer from airport, waited about 30 min but nobody came so we went by taxi. The girl on reception was very sorry... More

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FOM_Tarakan, Front Office Manager at Swiss-Belhotel Tarakan, responded to this review
28 May 2012

Dear valued guest ( Tripadvisor ID: Iriska9 ) Thank you for choosing and reviewing Swiss-Belhotel Tarakan, East Kalimantan. We do apologize for the transportation at that time due to other circumstances happened. Regarding with our wifi connection, we already add several hotspot at the floor's corridor. Once again, thank you for your review and we do look forward to have... More

kota kinabalu
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
“worth the stay”
4 of 5 stars Reviewed 25 May 2012 via mobile

Except for not able to connect to wifi in room, only using cable the rest is good hotel. Conection thro the wifi fine should be available in room and not only lobby area.

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FOM_Tarakan, Front Office Manager at Swiss-Belhotel Tarakan, responded to this review
28 May 2012

Dear valued guest ( Tripadvisor ID: kuupsabah ) Thank you for your review for Swiss-Belhotel Tarakan, East Kalimantan. We do concern with wifi connection at all our rooms by providing additional several hotspots at floor's corridor. Thank you for choosing Swiss-Belhotel Tarakan as your preferred hotel. Best regards, Gatot Prasetyo Aribowo More

Jakarta
Contributor
18 reviews 18 reviews
15 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
“An oasis in the town of Tarakan”
4 of 5 stars Reviewed 14 May 2012

There are not so much choices for good hotel in the town of Tarakan. The Swiss-Belhotel is really an oasis in this small town. Located by the river side give an advantage to the guests, who can take a boat ride to the floating market, as well as a good view to see the traffic in the river. All rooms... More

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FOM_Tarakan, Front Office Manager at Swiss-Belhotel Tarakan, responded to this review
5 June 2012

Dear valued guest ( Tripadvisor ID: Protasius D ), Thank you for reviewing Swiss-Belhotel Tarakan, East Kalimantan. I do apologize that I am afraid that it was not our hotel that you have reviewed. We would be pleased if you could consider to recheck again your review. Thank you for your attention for Swiss-Belhotel Tarakan. Regards, Gatot Prasetyo Aribowo More

Porto, Portugal
Senior Contributor
49 reviews 49 reviews
27 hotel reviews
Reviews in 31 cities Reviews in 31 cities
57 helpful votes 57 helpful votes
“One of the best hotels in the area!”
4 of 5 stars Reviewed 26 February 2012 via mobile

Terribly incompetent staff, can bearky speak a word in English, rooms are big an ok but the hotel it's in the middle of nowhere! Food is expensive for Indonesian standards!

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indra s, General Manager at Swiss-Belhotel Tarakan, responded to this review
15 March 2012

Dear Our Valuable Guest - (Tripadvisor id Antonio A) Thank you for reviewing our property while your stay in Tarakan. We have shared your review to our staffs and we wish to thank you for the review. Besides that we also work on your others constructive review for English speaking staff, currently we are having an inhouse language training class... More

Singapore, Singapore
Top Contributor
52 reviews 52 reviews
44 hotel reviews
Reviews in 27 cities Reviews in 27 cities
41 helpful votes 41 helpful votes
“Only place in town”
2 of 5 stars Reviewed 17 October 2011

Stayed here for one night while on business. Hotel is very close to the airport and across from a mall. Hotel is clean with a nice lobby. Breakfast was good with many selections. The room was average but clean with a nice bed. The problem you will have is there are 3 Mosque loudspeakers pointed at this hotel. One out... More

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indra s, General Manager at Swiss-Belhotel Tarakan, responded to this review
21 December 2011

Dear Our Valuable Guest - (Tripadvisor id moobaby214) Thank you for reviewing our property while your stay in Tarakan. We have shared your positive review to our staffs and we wish to thank you for the review. Besides that we also work on your others constructive review for fitness center as well as internet card. We do hope on your... More

 
 
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Additional Information about Swiss-Belhotel Tarakan

Address: Jl. Mulawarman No. 15, Tarakan 77111, Indonesia
Region: Indonesia > Borneo > East Kalimantan > Tarakan
Amenities:
Business Centre Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 hotels in Tarakan
Price range (per night): RM225 - 316
Hotel Class:3 star (3*)
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Hotels (2)
Swiss-Belhotel Tarakan
Jl. Mulawarman No. 15
Tarakan 77111
Indonesia
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