This was my least favourite hotel in a tour of Central America involving stays in 11 hotels. There isn't really much to complain about, it's simply that this is a typical soulless hotel, as you get with many large chains. There was nothing about the place that indicated you were in Mexico.The rooms were comfortable, but you could hear people... More

Have stayed here almost exclusively. They do need to upgrade. Bathrooms especially. AC units work sometimes, as well as safes. Competition is coming so they better take note. I like the hotel overall but they really need to upgrade their bathrooms.

The aisles are all marble and resonating materials, with no carpets of course (weather is quite hot), so they are converted into tunnels of noises, echoes and sounds. Everything resonates, so it's really annoying, specially at night. Walls are paper-thin, so you can hear all that's happening not only next door but far away; you can hear it all as... More

I give this a terrible rating because the price of the room is way too much for what you get. In order to make coffee I had to buy water at the restaurant . The price for 1 small (600 ML) of water is 20 Pesos which makes 2 cups of coffee. The food in the restaurant was extremely overpriced,... More

the rooms are ok, a bit to small yet too pricey...what I loved about this place was the buffette they had for brunch!!!!! my wife and I ate and ate until we said no more!!!! it was soo delicious, starting with the fresh fruits and endind with the hot meals.....exquisite!!!!

We spent a night here before catching the early morning shuttle to Guatemala (via Belize). It Was clean and comfortable with a nice outdoors area, although on the whole the hotel felt rather jaded. When we walked along the main street of Chetumal that night we passed another hotel called Los Cocos which appeared to be more modern and we... More

This Holiday Inn served our purposes well. I have to admit that we chose it for its convenient location across the street from the Museum of the Mayans. The museum is great. The hotel was OK - nice buffet breakfast, comfortable, if somewhat noisy room, nice pool. The fellow at the desk directed us to a restaurant a few blocks... More

Lovely room (jr suite) although no mini bar as advertised. The pool area is an enclosed courtyard that has been overun by 2 separate children's events on 2 consecutive days. I guess they pay for the use but none cares about paying guests who cannot have a siesta much less enjoy the pool they have paid for as well. Nothing... More

The hotel " was the best in town " according to lonely planet . And it is true that the location is great , the beds comfortable and the A/C works. What dissapointed me is the unhelpful and unintrested staff in the lobby . We arrived after a delay at 1.30 a.m. We had to settle the bill there and... More