This hotel is so nice. And that had such a lovely setting, with the ski area behind the resort.n most importantly the service was good, with very helpful and polite staff. Definitely will head back there again, unfortunately there wasn't much snow when we went so not all the ski lifts were open, I'd say Bansko is a pretty good...
More
Dear Madam/Sir,
thank you very much for your positive comment. We are delighted to learn from your marks that you have enjoyed your stay at the Kempinski Hotel Grand Arena Bansko. I have taken the liberty to pass on your kind words to our staff.
We will be happy to welcome you back at our property many more times.
Best...
More
The hotel is next to the ski gondola.Is 15 minutes walking from the center.There is a lot of supermarkets and nice small restaurants in this area.
We was at a junior apartment with balcony and nice view. The room was very big, with comfortable king size bed,air conditioner and 2 seating areas-a lounge and a dining suite.There was a safe...
More
Dear Madam,
thank you very much for sharing your opinion on Trip Advisor.
There is no better reward for us than your words of appreciation. We are very happy to read that you have enjoyed your stay at the Kempinski Hotel Grand Arena Bansko.
Looking forward to welcoming you back many more times.
Best regards,
O. Stefani
General Manager
More
Big and nice hotel, but definitely not a 5-star or something special.
Cheap bed and pillows. The variety of food for breakfast is good but the quality itself is average. The food in the restaurant is good - the prices are 10 times more than the prices in the good restaurants in the ski village.
The hotel is located out...
More
Dear Guest,
Thank you for posting your comment on Trip Advisor
I am glad to hear that you enjoyed your recent stay with us appreciating our very good services provided to you.
We greatly appreciate your valuable feedback regarding our Food in the Restaurants as well as the cleaning lady in the Spa, who obviously missed the chance to communicate...
More
We stayed 3 nights at this hotel. We have bed and breakfast. Hotel was great, everything was absolutely beautiful. Breakfast was excellent, lot of choice and great quality. Rooms are very big (40m2) and clean. Bathroom was really huge (10m2). Beds are very big, approx 2 meters wide. Staff is very polite and helpful.
SPA area was fabulous; 1 outdoor...
More
Dear Madam/ Sir,
Thank you very much for your kind words. We are more than happy to learn that you have enjoyed your stay at our property.
Looking forward to welcoming you back many more times.
Best regards,
Orlando Stefani
General Manager
More
Everything was great, the breakfast was a perfect start for a looong ski day! The location is perfect as well, the gondola station is just next to the hotel, the room for the skies is also fine, you can even rent them there ((but the price is the double compared to the place below the gondola station)).
The spa looks...
More
Dear Madam/ Sir,
Thank you for sharing your opinion regarding your stay at the Kempinski Hotel Grand Arena Bansko. It is a great pleasure for us to read your positive marks and to learn that you have enjoyed your stay with us.
We will be more than happy to welcoming you back next winter.
Best regards,
Orlando Stefani
General Manager
More
Especially the staff at the reservation section, reception and guest services desk are very friendly and professional. I would like to express my gratitude especially to Miss. Yordanka GINCHINA from the reservation section, Miss. Tatyana SHOPOVA from the reception desk, Miss. Dany TRICHKOVA and Miss. Magdalena PETROVA from the guest services desk.
More
Dear Sir,
Thank you very much for choosing Kempinski Hotel Grand Arena Bansko.
We are proud to learn from your marks that you have enjoyed the stay at our hotel. Indeed it is words like yours that make us more than happy to give our best on guaranteeing a unforgettable stay.
Looking forward to welcoming you back and ensure another...
More
Check in was running very smoothly,
Car & luggage handover in some seconds,
reception very friendly and professional, room was not ready yet,
we dicided to have lunch in the italian Restaurant, it was a very nice & successful experience.
Ravioli, Rip-eye-steak perfect medium raw, service friendly professional,
the SPA; concerning to my wife, Product from St. Barth and perfect...
More
Dear Madam/Sir,
Thank you for choosing Kempinski Hotel Grand Arena Bansko.
There is no other reward for our efforts than your words of appreciation and satisfaction about your stay at our property.
Our team is already looking forward to welcoming you back.
Best regards,
Orlando Stefani
General Manager
More
This was our second time in Bansko and we have stayed at the Kempinski Grand Arena both times. The hotel's main attributes are its location less than 30 seconds walk from the gondola lift, and the spa, which hotel guests can use for free, and offers a great way to unwind after a day skiing. Bedrooms are large and well...
More
Dear Sir,
We would like to thank you for sharing your opinion about your stay at our hotel in Bansko.
It is with a feeling of regret when we learned that your stay with us was not meeting your expectations. Our major priority is to improve and constantly maximize the level of service that we provide to our customers and...
More
The hotel is well situated - going out, you're on the piste and 50 meters away from the gondola base station. The building is new and it has atmosphere, especially when the fire is burning in the big fireplace in the main foyer. The staff at reception are friendly and professional, but all the other staff needs some more training...
More
Dear Sir,
Allow me to thank you personally for sharing your opinion regarding your stay at Kempinski Hotel Grand Arena Bansko. We are more than happy that you have enjoyed the cosy ambient of our Lobby Bar area, as well the Zalez Spa. As we are constantly seeking the best way to provide impeccable five star service your feedback towards...
More
We have been here for a short stay a few weeks ago, we liked it so much so we came back for a week. It is a great hotel, rooms are nice and well equipped. The hotel has all you need, swimming pool is quite large, the restaurants are good, Teppanyaki is our favorite. What is great is the fact...
More
Dear Sir,
First of all we would like to say a big thank you for choosing the Kempinski Hotel Grand Arena Bansko.
We are delighted to read your positive comments on our hotel, especially about our location, room features, Sushi & Teppanyaki restaurant and the VIP ski pass, that we are all very proud of.
We are looking forward to...
More
If you own or manage Kempinski Hotel Grand Arena, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
56 Reviews
72 Reviews
74 Reviews
