I didn't have sound on my preferred news channel, so I asked about it the first morning I was there. I asked again the second morning, politely, since it had not been corrected. The young lady at the front desk promised me she'd double check on it. The third day the G.M, Mina Patel was at the desk when I... More

I had the misfortune of working for Mina Patel for about twenty days. During that time I witnessed her not following BW forum especially on the breakfast bar. I also witnessed her call two guest cheap and called the police on them simply because they lodged a complaint. She yelled at these quest and was upset with me because I... More

This was to be my first use of Best Western's free room voucher and it turned out to be a disaster! I spent 20 minutes on the phone the night before and when I arrived at the hotel and the nice manager entered the info, it stated the voucher was a duplicate. The manager supported me and she had to... More

i made reservations at this hotel upon my arrivial the lady working the front desk had a really bad attitude because i arrived at 3am i informed her of that when i was making my reservations and i also told her i needed a late check out she told me that i had 30 minutes after 11 then i would... More

Ckin was fine. Room was ok, one lite out over the sitting chair and no tissues, but the room was clean and bed was comfortable. Breakfast was the issue. Coffee was extremely watered down. When I mentioned it to the clerk she said it was BW's requirement. I told her the coffee quality was probably ok, just way too much... More

I initially was staying in downtown Memphis for New Years celebration but the rates in downtown Memphis TN was skyrocketing. I asked a sheriff where I can find a good hotel near downtown Memphis, & the officer recommended me this Best Western hotel in West Memphis. The lady at check in was very kind to give a great price, along... More

We always book through Hotwire. When we got here we were told that our children were adults & our 4 year old was extra! Ended up paying $130 for 1 room! At least the semi station next door was nice enough to keep their engines running all night so we couldn't get any sleep. Keep driving until you find someplace... More

As it was getting dark it was raining and didn't want to push on to Memphis TN we stopped in with out a booking Lady at check in gave us great price for the night. What I liked about this hotel was the internal corridors there was a Denny's cafe directly behind and a travel plaza where we could get... More

We are senior citizens and stopped here on a return trip from New Mexico. At check-in the employee, appeared to possibly be the manager, was very rude. She refused to honor a coupon as it was printed, Our room was directly opposite the lobby but we were told to park at the end of the building and walk through the... More