I stayed at this hotel for the first time on May 15th. Front desk was fast and efficient. Room was spacious, had a large desk, and a flat screen TV. Room was clean. Bed was a little hard but you can't have everything... All in all I would stay here again.
More
Thank you for your review of our hotel. You feedback is very appreciated and I am glad you had a good stay over all. Hope to see you again.
Shanell Gridiron
More
I travel for business alot, and for pleasure. On Saturday, May 12, 2012, I had pre paid reservations for a patio room at the Four Points Sheraton in Bakersfield, CA. When I arrived, I was told by a smiley faced girl that my reservation had been changed to an upstairs room without a patio(she said I had called a day...
More
Thank you for your feedback. It seems that your stay with us was not a good experience. It began with a mix up in the reservations and only to realize that your preferred room type was no longer available. This must have been dreadful. I truly apologize for the convenience as this does not happen us very often. Upon a...
More
Rooms very pleasant and large and clean. I would like to see a refrigerator, but so often these hotels just don't have them.
On the whole staff helpful and nice with the exception of the person checking me in who either was incapable of understanding an English accent but needed names spelt out over and over, and then seemed to...
More
Thank you for your feedback as it is much appreciated. It seems that there was some miscommunication at the front desk. It is very frustrating when we cannot make others understand what we are trying to convey. I am very sorry for the inconvenience. I assure you that upon your next visit we will have the understanding to accomodate your...
More
The hotel was beautiful but even better was the excellent service from Johnny at reception. He made myself and my two traveling companions feel welcome and valued. Thank you!
More
Thank you for your response. Your feedback is greatly appreciated. We strive to provide excellent customer service and to make our guest feel welcomed and comfortable. Johnny seemed to have done a great job and I will commend him on a job well done. We hope to see you in the near future. Thank you...
More
The Four Points (Sheraton) provides a pleasant atmosphere with its modular buildings and green belt areas. The hotel is in an upscale business area dotted with many multi-level office buildings populated with consulting firms, law offices, and high-tech companies. The hotel staff was welcoming and very cordial on arrival. The room (Executive) was spacious and quiet with a nice view...
More
Thank you for your lovely review of our property. We pride ourselves on cleanliness and offering a very friendly atmosphere. We hope to see you again in the very near future!
Sincerely,
Kole Siefken
General Manager
More
Due to a long assignment in Bakersfield, I ended up staying at the Four Points for a total of 18 nights. Overall I would have to say that it is a very good hotel. During the last week of my stay I was told that I would be receiving 500 extra Starwood points since they were celebrating "Chevron week". Since...
More
Thank you for your business and thank you for bringing this to my attention. Chevron is our most valued corporate client at the hotel and we were running a special as your are correct you were the company of the month. I apologize that you did not receive your points and I hope that you will reach out to me...
More
I reviewed this hotel a year ago on a solo one night stay, and this time had a much different experience. Last time I rated it 2/5. No problems this time with housekeeping - the room was clean. The evening manager was one of the best I have encountered, and she picked us out a room with nobody next door...
More
Reviewed 26 March 2010
Thank you for your overall improved impression of our hotel. The night manager you encountered is Shannel and I agree she does do a great job with all of our guests. We have also conducted a lot of service training as well which I am glad you noticed.
Sincerely,
Kole Siefken
General Manager
More
I really expected better from a Sheraton! This was a stopover on our way to newport beach, so we just wanted a comfortable room and a pool.
When we opened the door to room 106 we found a very large room with very little furniture- bed, sm desk & chair, arm chair- then a big empty space along one wall...
More
Thanks for writing this review of our property. I am saddened that you were conveyed the wrong information when making the reservation. Unfortunately all of our rooms do not have a microwave and fridge and this is something we are working on but we are not there yet. I apologize for the misunderstanding and if you would like to speak...
More
This property's staff is fantastic. I have stayed numerous times and always find the employees friendly and helpful. Yes, the rooms are somewhat basic - albeit spacious - and the fitness center underwhelming but the pool, patio and fountains provide some ambiance. Ximena adds a bright face to check-in and the wonderful hostess and the waitresses at the Bistro are...
More
Thank you for your very nice review of our property! Ximenax and Sandra in the restaurant are very good employees and I am so glad you acknowledged them as well. Thanks for staying with us and we hope to see you again very soon.
Sincerely,
Kole Siefken
More
Excellent. Beautiful landscaped grounds. Professional, friendly welcome by Hotel Check-in staff when we arrived. Our check in person was Johnny and he was even wearing a suit. Nice Touch. We selected a King bed, Deluxe on the first floor with cement deck outside slider with patio table and two chairs. Made for having a really nice cup of coffee in...
More
Thanks for the nice review and you pointing out Johnny specifically as being an outstanding employee. I guess we made a great decision in promoting him recently! We hope that you will stay with us again in the very near future!
Sincerely,
Kole Siefken
General Manager
More
If you own or manage Four Points by Sheraton Bakersfield, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
90 Reviews
193 Reviews
