I was very surprised that we got the room which was not silent. I had wished a quiet comfortable room. In the second upper floor someone walked nearly all the night and in some other room a baby cried in the early morning. Breakfast room was small and people just pop in to take something to eat. Not so friendly... More

Why is this place so bad? Let me count the ways: 1) Room telephone and TV remote were non-functional. Despite being reported when I checked in, they remained unfixed for our three night stay. 2) Room heater (in March) was so loud you could not sleep - and you also could not separate heating function from fan, so the thing... More

Arrived on a Friday night, no internet. they tried re setting router, but no success. Told us there was no service tech available till Monday (day we departed). Gave $10 rebate. Not acceptable. Facility was fine but don't advertise internet if it is not there.

My husband and I stayed one night at this motel and were quite satisfied. It was much nicer than I expected for an older motor lodge. We just wanted a clean, comfortable place to stay overnight after a day hiking at Big Basin and then dinner at the Tyrolean Inn. We chose the Quality Inn because of the proximity to... More

This is a small hotel on the edge of town in Ben Lomand , Santa Cruz mountains. We were lucky enough for a few dollars more to stay in their cottage, a separate cabin next to the motel with a kitchen , living area, separate bedroom and front deck. We had a great time here in this rustic quirky little... More

Had a stop over here because we wanted to drive through the redwoods. Also spent time walking and talking to locals of the area, which was a very pleasant experience. Room was fine, nice and clean, and very quiet so we had a great nights sleep. Staff very friendly and helpful. Daniel, one of the front desk team, was kind... More

we did fine here, although i imagine there is an issue with mold. this may be pretty universal for the area as it's pretty damp outside a lot of the time. our room did smell bleachy which means they may have just done a blitz...but we slept well. it was very quiet during our stay, there was an extensive breakfast... More

Why anyone would stay in the town of Santa Cruz is beyond me. Stayed for a reasonable rate, just outside of town in the GORGEOUS mountains. Nice hotel. First room did have a gross odor to it, but was changed quickly for us. The room is furnished well, and your basic needs. Staff super friendly and gave us helpful tips... More

I am puzzled by the negative reviews....i have only good things to say about this hotel. The exterior looks rather ordinary but the rooms (at least the room i am in) are excellent. All new everything - carpets, bath, linens, curtains, furniture. I wasnt expecting much but i had looked around santa cruz first and was not liking that scene,... More