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Portola Inn and Suites

2.0 of 5
7921 Orangethorp Ave, Buena Park, CA 90621
Hotel amenities
Portola Inn and Suites
Professional photos
12 traveller photos
Ranked #4 of 18 hotels in Buena Park
4.0 of 5 stars 77 Reviews
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77 reviews from our community

What travellers say about this hotel
  • “Very nice” (5)
  • “Free wi-fi” (4)
  • “Continental breakfast” (4)
Traveller rating
    28
    26
    9
    10
    4
Only show reviews for Family (33) | Couples (11) | Business (15)
Date Rating
Phoenix, Arizona
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Favorite hotel for Disney vacation”
5 of 5 stars Reviewed 12 May 2012

Hotel staff knows the meaning of customer service and friendliness..room was very clean and even smelled clean..Requested 1st floor and received it...Great being able to park at door for loading and unloading each morning and evening (parking lot well lit) Spent 4 nts there and plan on returning in the fall..Already shared our Disney experience and extreme pleasure of finding... More

Was this review helpful? Yes
Guest Relations Coordinator, Guest Relations Manager at Portola Inn and Suites, responded to this review
13 May 2012

Dear Cyndi S, We are pleased to know that you and your family has a wonderful time on your Disney vacation. It is great to know that our Buena Park Hotel was the perfect hotel for your vacation! We pride ourselves in proving with clean, comfortable and friendly accommodations at a great value. We look forward to serving you again... More

1 review
“Pleasantly surprised”
4 of 5 stars Reviewed 8 May 2012

before we booked at the portola inn I carefully read all the reviews. we did not experience any of the issues that were mentioned. We booked the family suite & couldnt of been happier. The staff was very pleasant, the continental breakfast was perfect (toast, danish, granola bars, fruit, juice ,& coffee) we slept great on the beds & the... More

Was this review helpful? Yes
Guest Relations Coordinator, Guest Relations Manager at Portola Inn and Suites, responded to this review
8 May 2012

Dear jcauble, We are delighted to hear your positive remarks about our Buena Park hotel. It is great to know that your stay with us was one of comfort, enjoyment and satisfaction. Our family suites are a perfect fit for family vacationing in Southern California. We look forward to serving you again on your next visit to the Anaheim/Buena Park... More

New York
1 review
“Good!”
4 of 5 stars Reviewed 20 April 2012

The inn was surprisingly good...The location was great, close to everything (Disney Land, the airport, restaurants, etc...). The room was clean and didn't smell like cigarettes (unlike the last place I had stayed in). I also thought the staff was cool and friendly! I'd stay again... More

Was this review helpful? Yes
Guest Relations Coordinator, Guest Relations Manager at Portola Inn and Suites, responded to this review
21 April 2012

Dear Peter M, Thank you for choosing to stay with the Portola Inn and Suites! We are pleased to hear that your stay with us was one of comfort and enjoyment. You are absolutely correct about our great location! We are walking distance from great restaurant selections like Black Angus, Fudruckers, Korean BBQ, etc. We look forward to serving you... More

Santa Clara, California, United States
1 review
“Joyful stay”
5 of 5 stars Reviewed 19 April 2012

This is the best place I've ever stayed in buena park. The rooms are big, nice and clean. You feel fresh when you enter in the room. The services provided by management is great. The gentleman who works at front desk is very polite and helpful with our questions about going to universal studios. We reached studios comfirtably ontime. More

Was this review helpful? Yes
Guest Relations Coordinator, Guest Relations Manager at Portola Inn and Suites, responded to this review
20 April 2012

Dear VenkataG, Thank you for choosing to stay with the Portola Inn and Suites! We are delighted that your chose to stay with us and experience our tastefully appointed guestrooms and friendly service. We hope you had a blast at Universal Studios! We look forward to serving you again on your next visit to the Anaheim/Buena Park area! Kind Regards,... More

Long Beach
1 review
“Great place to stay and great management...”
5 of 5 stars Reviewed 19 April 2012

One of the best place I've ever stayed in buena park. The rooms are big, nice and clean. You feel fresh when you enter in the room. The services provided by management is great. The couple who works at front desk are very polite and helpful with any questions you have and try their level best to get you situated.... More

Was this review helpful? Yes
Guest Relations Coordinator, Guest Relations Manager at Portola Inn and Suites, responded to this review
20 April 2012

Dear Keith G, We are pleased to hear your wonderful comments about our Buena Park Hotel. It is great to know that your stay with us was one of comfort, enjoyment and satisfaction. We pride ourselves in providing with very clean, safe and friendly accommodations. We look forward to serving you again on your future visit to the Anaheim/Buena Park... More

Santa Maria, California
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Great price for a clean and accomodating hotel”
4 of 5 stars Reviewed 14 April 2012

When visiting the Anaheim/Buena Park area with our children, we have stayed at this location several times. The owners are so nice and accomodating, the rooms have always been clean and comfortable, and the price is excellent! More

Was this review helpful? Yes
See 2 more reviews by Joanne H for Buena Park
Guest Relations Coordinator, Guest Relations Manager at Portola Inn and Suites, responded to this review
15 April 2012

Dear Joanne H, Thank you for the fantastic review on your recent experience with us! We appreciate you making us your choice in accommodations for your family's stay with us while visiting Southern California attractions! We are pleased that you and your family enjoyed staying in beautifully appointed family suites. We always like hearing when our guests are so comfortable... More

Las Vegas
2 reviews
1 helpful vote 1 helpful vote
“Not what I expected”
2 of 5 stars Reviewed 13 April 2012
1
person found this review helpful

We stayed there March 29th through April 1. The room was descent but it is not in a great area at all. While standing on the balcony my brother and I both got approached by a drug dealer/pimp asking if we wanted any dope or women. I find this very unacceptable; they should have adequate security to ensure things like... More

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Guest Relations Coordinator, Guest Relations Manager at Portola Inn and Suites, responded to this review
16 April 2012

Dear Eva Y, We are extremely disappointed to hear of the inconveniences you experienced during your recent stay. Please know that this is not indicative of the typical stay you should expect from our hotel. Our hotel is known to be one of the safest accommodations in the city and we do not allow any solicitors inside the property. We... More

Parkersburg, West Virginia, United States
1 review
“Pay a bit more and stay in a clean hotel”
2 of 5 stars Reviewed 10 April 2012

The website paints a glowing picture of the hotel. "Luxurious" is NOT a word the website should claim. Like anything, if it sounds too good to be true, it probably is. The hotel is in a bad area of the city, the room was large but quite dirty. In one night, the kids had their feet blackened from the carpeting.... More

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northridge
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Good price for this hotel”
3 of 5 stars Reviewed 5 April 2012

Good hotel for the money... hotel is in walking distance to the major attraction and major restaurants. Hotel had a working hottub and a decent complimentary breakfast. Hotel was a little noisey but the stay was still good for the price. Would stay again. More

Was this review helpful? Yes
Guest Relations Coordinator, Guest Relations Manager at Portola Inn and Suites, responded to this review
7 April 2012

Dear Mary F, Thank you for providing us with feedback on your recent stay at our Buena Park Hotel. We are pleased to know that you found great value in our accommodations. We apologize for any inconvenience caused to you by our other guests. We look forward to providing you with excellent service on your next visit to the Anaheim/Buena... More

1 review
“You get what you pay for.”
4 of 5 stars Reviewed 30 March 2012

The hotel was nice, affordable and relatively clean. Your site promoted premium tv with premium channels. Since it was my 4yr olds first hotel stay, having something like the Disney channel available really sold us. Unfortunately when we arrived our tv didn't show more than static on any channel. We called to inform the front desk, someone came to take... More

Was this review helpful? Yes
Guest Relations Coordinator, Guest Relations Manager at Portola Inn and Suites, responded to this review
1 April 2012

Dear mommycade07, We appreciate your bringing this to our attention and apologize for not exceeding your expectations. Your feedback has been taken seriously and the appropriate members of our team have been informed. Thank you for your compliments on our great location, customer service, affordable rates and comfy beds. We do hope that you and your family will decide to... More

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Additional Information about Portola Inn and Suites

7921 Orangethorp Ave, Buena Park, CA 90621
Price range (per night):* RM184 - 244

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Portola Inn and Suites
7921 Orangethorp Ave
Buena Park, CA 90621
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2 queen beds and sep bath master bedroom private bath GROSS!!! Hair & lint-filled blow drier...disgusting! Lovely rust-stained bathtub.
Portola Inn and Suites Photo (12 traveller photos)

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