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Residence Inn Burbank Downtown

3.0 of 5
321 S First Street, (opening September 2007), Burbank, CA 91502
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Residence Inn Burbank Downtown
Ranked #6 of 18 hotels in Burbank
4.0 of 5 stars 80 Reviews
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80 reviews from our community

    Trip type
Traveller rating
    38
    26
    7
    4
    5
Date Rating
Alameda, CA
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed 17 May 2012

I was overcharged twice on my credit card. My credit card charge was $25 more than the receipt. According to the hotel this was a deposit that will clear in a few days. It has been a few days. I was charged $7 for a bottle of water that was not in my room when I arrived. The "maid" said... More

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1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 20 April 2012
1
person found this review helpful

When I first arrived to took me almost an hour to wake up the African guy that likes to sleep instead of doing his job. It's funny if you come down stairs after two you can find him passed out in diffrent places instead of at the desk where he was suppose to be. Plus there is construction going on... More

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Michael Swaney, General Manager at Residence Inn Burbank Downtown, responded to this review
25 April 2012

Dear Jerfal, Thank you for your comments in regards to your recent stay with us. I do appoligize for the jackhammer work on the freeway outside of our hotel. Caltrans is widening the freeway due to congestion on a stretch of the 5 Freeway. Unfortunately our hotels is very close to the freeway and the noise from this project is... More

Reykjavik
Senior Reviewer
8 reviews 8 reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 14 April 2012
1
person found this review helpful

Stayed there two nights on our California Road-trip (San Francisco to San Diego). I drove past twice before seeing the entrance to the hotel. It’s more like an entrance to a parking lot. I will admit that once I found the entrance I noticed it was well marked but driving a busy street in a big city for the first... More

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Michael Swaney, General Manager at Residence Inn Burbank Downtown, responded to this review
17 April 2012

To whom it may concern, I want to thank you for the kind words you wrote about your recent stay at our hotel. I appreciate your feedback and I will share this letter with my staff. We strive to give each guests the best possible experience because we know you have a choice in where you decide to stay. I'm... More

Lompoc, California
Senior Contributor
31 reviews 31 reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 10 April 2012

The hotel is nicely/modernly decorated. The staff were all extremely helpful, polite, quick, and accomodating! Our room was more like an apt than your typical "hotel room". The gym looked small but adequate, I never made it for a workout though ;) We loved the outdoor pool area! There is a grill area, the pool, and a big gas fire... More

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Michael Swaney, General Manager at Residence Inn Burbank Downtown, responded to this review
12 April 2012

To whom it may concern, I just wanted to say thank you for the wonderful comments you made about your stay at the Burbank Residence Inn Downtown. We are awful proud of our hotel and the surrounding Burbank Downtown area. We take pride in making our guests feel at home. We strive to give the best possible service to ensure... More

fl
Contributor
13 reviews 13 reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 28 March 2012

I stayed at this hotel for 3 nights and loved the room, it was very nicely decorated and made me feel right at home. The staff was friendly and knowledgeable. also I got a good deal on the room. The hotel is right at the heart of burbank and walking distance to restaurants and the town entertainment area. it is... More

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Michael Swaney, General Manager at Residence Inn Burbank Downtown, responded to this review
30 March 2012

To whom it may concern, Just wanted to say thank you for your positive response about your stay at our hotel. I will share your comments with my teams to help motivate them to continue to provide our guests with a positive experience. Your comments are much appreciated and I hope we have an opportunity to serve you again in... More

Wilmington, DE
Senior Contributor
27 reviews 27 reviews
Reviews in 17 cities Reviews in 17 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 18 February 2012

We have stayed here several times and it is well located in Downtown Burbank and near the entrance to I-5 for easy access. Free breakfast is good and rooms are nice. Undergound parking is pletiful but $15 per night charges. More

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Michael Swaney, General Manager at Residence Inn Burbank Downtown, responded to this review
21 February 2012

To whom it may concern, I wanted to express my appreciation for the comment you posted on Tripadvisor. I will share this with my team. We will continue to strive to provide the best possible experience for our guests. We look forward for the opportunity to serve you in the future. With Appreciation, Michael J. Swaney More

Tokyo, Japan
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 26 January 2012
1
person found this review helpful

I stayed there for 5 days during new years holiday. Right after I checked in late night, my wife and I went to my room, but the key card I got did not work at all. I went down to front again, got new card, then went back to room, but it did not work either. I called the front... More

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Michael Swaney, General Manager at Residence Inn Burbank Downtown, responded to this review
6 February 2012

To whom it may concern, I wanted to thank you for your feedback on your recent stay you had with us. I appreciate your comments and will use your information to help my teams continue to improve on the service at our hotel. I apologize for the inconvenience you experienced with the door not working properly when you checked in.... More

Hampshire, England
Senior Contributor
49 reviews 49 reviews
Reviews in 32 cities Reviews in 32 cities
130 helpful votes 130 helpful votes
3 of 5 stars Reviewed 2 January 2012
2
people found this review helpful

We read the Tripadvisor reports before booking this Residence Inn and noted some people found the rooms overlooking the freeway unacceptable and others said they were OK. Having looked at 2 of these rooms, we think we might know why that is.... We arrived here late afternoon and had to wait a while before a 2 bedroomed suite was available.... More

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Texas
Top Contributor
90 reviews 90 reviews
Reviews in 36 cities Reviews in 36 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 28 December 2011

stayed here with family. we had 9 people total stay in 2 separate suites. each suite came equipped with a kitchen, microwave, stove, refrigerator, and coffeemaker. There was a TV in each of the 2 bedrooms and a sofa and TV in the community living room/kitchen area. The bedrooms were a little small, but is very efficient for larger parties.... More

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Orinda
Senior Reviewer
10 reviews 10 reviews
Reviews in 9 cities Reviews in 9 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 28 November 2011

We spent a single night and everything went very smoothly.Nice decor and decent breakfast in the morning. A flyer had a time for the breakfast til 9:30 but it really went til 10 so might be worth double checking. Not much staff in this property but everyone we needed was friendly. A not that parking is an extra $15 and... More

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Additional Information about Residence Inn Burbank Downtown

  • Residence Inn Burbank
  • Burbank Residence Inn
Address: 321 S First Street, (opening September 2007), Burbank, CA 91502
Price range (per night):* RM506 - 918

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Residence Inn Burbank Downtown
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