Yes the complaint is normally the opposite, but the hot water was scalding. The sent a maintenance man right away, but he said it would be a project a that would have to be done during the day. When we asked for a credit for not having showers that morning the desk clerk said there was nothing he could do.... More

I booked this hotel through Priceline and didn't find out the hotel name until afterwards. We were only stayed here for two nights before heading south to continue our vacation. This hotel met my standards of having a nice clean safe place to sleep and a hot shower. The lobby was nice and was recently renovated. However, the rooms and... More

This is the 3rd time we stayed here. The Hotel is within walking distance to a mall and many restaurants. The staff here is just great. The parking is free. We had breakfast here several mornings. The buffet is by far one of the best I've seen for the price. The wait staff is excellent. The food is excellent. I... More

This is our second time here. Workers are friendly. Clean. Sheets have an extra heavy smell of bleach and chemicals. The worse is the pillows are too big. They are built for a man or a football player. Your neck will be sore. Its not the soft or firm, its the size. They are about 15" high!!!!! It will cause... More

Very good hotel. Shows some signs of age but it was clean and well maintained. Service was great! Shuttle to the airport parking garage. Nice lounge on the 18th floor. Only complaint is the restaurant food (halibut) was not good. More

What a great stay !! The staff there is the friendliest I have ever dealt with !! All the king rooms were taken so they upgraded us to a suite !! What a great room (Huge) ! 2 Flat screen TV's,sink,small frig and microwave ! The bed was very comfortable ! We didnt eat dinner there because of the amout... More

The front desk staff were exceptional! Saved me money by recommending a lower rate!! That alone allows me to recommend this hotel to all my traveling friends. Also, my server for room service was awesome! It so makes a difference when the server smiles and has a great attitude! Plus, he actually told me the tip was already included -... More

Actually loved the idea of the shuttle to/from the airport. Made a big difference to us having been to Burbank in the past and paid quite a bit for a cab! The hotel is more than adequate; staff for the most part was exceptional; Jiovanni was the absolute best! Restaurant has anything you may desire, including a breakfast buffet. Room... More

Currently under updating and re-decorating. Lobby looks great, restaurant is good, but 10 days in an old room was a bit depressing. Best features are it's location and free parking. They did a good job moving and enlarging the fitness center. Having a microwave and refrigerator in the room along with free internet and free parking make it a good... More