I was wrongfully accused and disrespected at the front desk in front of customers and personel so bad I had to call the sherrifs department. Turns out the cleaning lady that cleaned my room did not report a big ink stain on the carpet before I checked in. I received a phone call from the manager yelling that I made... More

I have stayed at this hotel several times over the past few years. Mainly because it is near my relatives house and when there is overflow, we go down the hill to stay at the quality inn. The rooms are furnished well. Comfortable bed (not amazing, but again, this isnt the ritz). We havent had any issues with the staff... More

A friend and I found this place because all of San Fran was sold out. It was a great location, great price and easy access to the freeway to head in any direction. There were restaurants nearby. More

My son and I stayed one night in this hotel prior to his moving into the dorms at CSU East Bay. It took us about 10 minutes to drive from the hotel to the campus, so it was convenient for us. Having stayed prior at the Comfort Inn in Hayward, the Quality Inn was a significant improvement. All rooms are... More

I have never seen such unprofessionalism and bad customer service in my life! I called to make a reservation and the employee that answered gave me a price which was more expensive than what I saw online. He then told me he would CANCEL MY RESERVATION so that I could make the reservation online. I ended up making my reservation... More

We stayed here on our way from Yosemite National park heading towards San Francisco. At only a half hour away and only for a short stay in SF, we opted to sleep here. Hotel is small, but clean and conveniently located off the highway. The continental breakfast was not bad. Wifi was alright. We had a nice sleep, nothing really... More

The front desk is very helpful; we had an unusual request which they honored without any hassle at all. We have stayed here before (Nov 2010) and came back, July 2011, knowing what to expect. It is conveniently located, clean and comfortable. Breakfast is adequate, with waffles, juices, milk, regular and decaf coffee, hot chocolate, instant oatmeal, biscuits and gravy,... More

I was visiting a relative who was in the hospital located a block away from the hotel. The hospital recommended and it turned out to be a very nice accommodation. Beds were great, rooms were clean, Desk Staff very friendly. The surrounding area is a little sketchy after dark. The desk clerk at check out told us that if we... More

We often visit our family in this city. This property takes pets. We have stayed here before, paying $10.00/night for the same pet. This time I was asked upon check-in, how much my dog weighed. I answered truthfully: 45lbs. I could have lied because the desk staff never saw the dog in the 6 days we were there. Online reservations... More