Stayed over Easter weekend with my family. I'm all about cleanliness and this place was not as clean as I hoped. The pool water appeared less than clean. I did not want to swim in it. The pool area had food plates around it that seemed to have been there awhile. The eggs from the free breakfast were not good....
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Thank you for choosing Holiday Inn Express in Cathedral City and for your feedback. We apologize we were not able to meet your standards. However, please allow me to reassure you that the pool water and the area are cleaned every morning by our maintenance staff.
Once again, thank you for your comment.
Yours sincerely,
Andrew Kim
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We stayed at Cathedral city for one night to take the kids on the sky train to the top of the mountain which is well worth the trip and to visit Joshua Tree park which is also really interesting.
The hotel is okay, but nothing more. Room okay, pool okay, view of the mountain nice, free breakfast okay, free parking...
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We value your comment and I want to thank you for sharing your overall hotel experience. I would like to apologize that you did not find our staff friendly. It is our goal to meet every guest's expectation, and it is comments like yours that help us improve.
If you are travelling by car, Las Vegas is close to four...
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This was a nice Holiday Inn with a friendly, but it was still a bit pricey. The rooms were spacious. The bathroom was large with a sink and counter. No flat screen tv. We did laundry three times and the desk always gave us quarters. They also had a decent breakfast.
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Thank you for taking the time to share your experience. I am glad that you enjoyed your stay with us. We will be going through renovations this summer, and hope to see you again soon!
Yours sincerely,
Andrew Kim
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Let’s start off with the plus side, the check in was very quick and the person that check us in was very nice. Now let’s talk about the room, the beds where or old when my wife sit on the side of one, the matters slope down like a bowl of jelly. The box frame was broken and the mattress...
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Thank you for choosing to stay at the Holiday Inn Express in Cathedral City. We apologize for the inconvenience you experienced during your stay. We have the maintenance staff and assistant managers working over every weekend to assist our guests with their needs. Regardless, I am sorry to hear that we were not able to meet your expectations during your...
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It's just a regular hotel room, nothing special. Room was kind of dusty and we had a view of the roof of the car park over the lobby. Not in the nicest area, it's behind a Jiffy Lube and gas station. However, it is only minutes to Palm Springs and Rancho Mirage. The a/c unit and the refrigerator were very...
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We value your comments and I want to thank you for sharing your experience. Our hotel's goal is to provide great service and exceed our guests’ expectations. I apologize that we were not able to make your stay feel special, but we hope to improve with everyone's feedback.
I am pleased that you enjoyed the complimentary hot breakfast and the...
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Booked two nights while in town for business. The room was very clean and well maintained. Wireless internet service was very slow but free. Breakfast was much better than averaging including hot items (eggs, bacon, pancakes). Overall a very good hotel within walking distance of food. Front desk staff was friendly and efficient. No problems with the room or billing.
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Thank you for taking the time to share your positive experience. Wireless internet service depends on the number of people using the internet at the time. Regardless, I will check with the internet service provider to see if there is anything we can do to improve the internet speed.
We hope to see you again in the future.
Yours sincerely,...
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Make sure you get a cancellation number if you book this hotel and then cancel. I had made a reservation for March 2012. I canceled the reservation a few days prior to arrival using the link they provided in a reminder email. I have a screen-shot of the cancellation process. However, I never got a cancellation number. I was charged...
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I am sorry to hear about the unfortunate circumstances; however, your reservation is not cancelled unless you complete the cancellation process. By policy, our agreement is to guarantee a room for your arrival for the night, unless instructed otherwise.
On a high-occupancy night, we would turn away other guests in order to hold our reservation agreement. Thus, reservations that are...
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My partner and I stayed here for 3 nights, 25-28 February. Our travel agent (bricks-and-mortar) got us an excellent rate of $95 the first night, and $70 per night after that.
The initial location seems dim, behind an Arco station on Date Palm Drive just south of Gerald Ford Drive. But the hotel itself is modern and clean, with a...
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Thank you for your sharing your detailed review of our hotel. I am pleased that you enjoyed your stay.
I will make sure to share your runners tip with other guests who are looking to go for a run outside. Also, keep in mind that the hotel will go through renovations this summer and we hope to welcome you back...
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Our room was in need of upgrading....the window didn't seal properly so there was wind noise all the time, the bed was very squeaky, and the doors would bang loudly when closing. All in all, I would look for a different place to stay in the area. Hopefully it was just our room that was not great! The breakfast was...
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We value your comments and I want to thank you for sharing your overall hotel experience. Our goal is to provide great service and exceed our guests’ expectations. We realize that we did not meet your expectations for your stay and I would like to sincerely apologize for the disappointment. In regards to updating, we plan to complete our renovation...
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Recently stayed for a couple of nights. Nice clean rooms with the exception of one ant lurking in the shower. It was a pleasant surprise to take in the mountain view from the window! Breakfast buffet was also included. All of the staff members were very friendly. I would definitely stay here again.
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Thank you for taking the time to share your experience and room tip for other guests. Our hotel takes great pride in our mountain view and newly renovated pool area, and I'm delighted to hear that you enjoyed them too. We look forward to be of service in the near future.
Yours sincerely,
Andrew Kim
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