one word: the people. it does not that matter that the place was not very new and pristine. their last maintenance dated some years back; however they are planning to do a major renovation next year starting from the club levels down. (so really good move from them.) it does not that matter that the breakfast and the food were... More

This is a very good hotel. It's clean and the staff do a good job of looking after your needs. I had stayed once before and things went so smoothly so decided to go back. I was impressed that Daniel at the front desk remembered me. The casino is a cards only place (no slot machines) and seems to be... More

Our business trip reservation was for the DoubleTree next door, but they only had one room for two of us, despite our reservation. We wound up at the Crowne Plaza next door and we were very happy. If you're looking for an upscale casino at the Crowne Plaza, forget about it. However, our hotel rooms were very clean and comfortable.... More

I have stayed at this hotel 3 times and each time I have been pleased by the staff's attentiveness, but disconcerted by the "shady clientel" that wanders the halls. The hotel is attached to the casino ... unfortunately many of the patrons are gamblers. Don't get me wrong...I like to gamble occassionally...but this just seems like a seedy group. I... More

So easy to get to from LAX and/or Long Beach airport. Terrific room. Excellent service. Club floors are great. Market cafe has great food. Spa is wonderful. Was perfect location for us as we visited Universal & Knotts. Last time we did this we stayed by Knotts & it took hours to get to Universal. This time a breeze to... More

The hotel rooms were nice, clean and quite. Woudl be a nice place to stay if you use the casino. If you do not....so so. More

Usually if I stay over at the nearby Doubletree attached to Citadel Outlets and have meaning to stay at this place for a while. Finally got my chance last week. Thanks to Priority Club Platinum status, I was upgraded to a room in the Club Floor which included access to the Club Lounge which would serve complimentary continental breakfast and... More

This hotel looks a bit like Caesar's Palace, but without the serious megabucks. I stayed here on a business trip. The rooms meet the Crowne's standard of being well appointed, good amenities, free wi-fi, comfortable, good sheets and towels, movies can be ordered, etc. The food is good, but not great. There is a lot of security, because of the... More

This hotel is know for their casino. Every card games is played. We don't play cards but it was close to LA for our business trip the next mornig. Next to the fwy and only 10miles to LA Our room was great. Clean, roomy, and everything that you might need. On the bed they even put ear plugs, eye mask,... More