Doubletree Hotel Los Angeles/Commerce (CA): See 232 Reviews and 78 Photos

A TripAdvisor Member

Reviewed 15 May 2013 NEW

Everything about this hotel was just perfect.. Shopping mall, Dining, Starbucks, the Cookies, the Staff was very helpful, rooms were very clean, close to to everything, i cant' wait to come back again. Thank You

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808traveler

Hawaii

Senior Contributor

41 reviews

15 hotel reviews

Reviews in 18 cities

35 helpful votes

“Great stay!”

Reviewed 12 May 2013

Hotel was clean, free parking, outlet mall right across the parking lot (Los Angeles' only outlet mall apparently), awesome warm cookie at check in, great lounge area and good value. Not sure what else is in Commerce (was just a quick overnight stay) but this hotel did not dissapoint.

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Thank you for taking your time to share your recent stay experience on Trip Advisor! Our beautiful and clean property is proud to offer free parking & a great location to many Los Angeles attractions! We hope we can take care of you the next visit you have to Commerce! Your comments are very much appreciated! Thank you again for... More

Laura R

Whittier, United States

1 review

“Warm and Welcoming”

Reviewed 2 May 2013

Double Tree has great prices for a semi-luxurious stay. I enjoyed the warm cookie, the coziness of the hotel room and room set-up. I would definitely stay at this Double Tree and any other Double Tree when time deems appropriate. In the future, I wish to use the pool, exercise area and order a meal. I would suggest to my... More

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Thank you for sharing your recent stay experience on Trip Advisor! We are happy to provide the coziness and warmth of home, making your stay comfortable and memorable. Thank you as well for sharing your experience with your family & friends! We will have our signature warm cookies waiting for your next stay! Thank you again for your wonderful review!... More

Jeffrey M

Lexington, United States

1 review

“True Customer Service”

Reviewed 28 April 2013

The Staff was wonderful, and I had to leave early emergently and forgot some of my items. When I realized this I called and spoke with the General Manager and they contacted Yolanda housekeeping manager and stayed connected until I was able to describe my items left behind. These items had been turned in and Yolanda graceously offered to send... More

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On behalf of all of us at The DoubleTree by Hilton Los Angeles Commerce, we would like to thank you for your wonderful review! We are passionate about providing superior levels of customer satisfaction. I am happy knowing we were able to find your lost items as well after your departure! I have shared your comments with our General Manager... More

caburpee

Las Vegas, Nevada

Contributor

16 reviews

9 hotel reviews

Reviews in 10 cities

10 helpful votes

“Cushy price, hard beds!”

Reviewed 26 April 2013

Pros: Great price, very clean, larger bathroom than most. Staff very friendly at the desk! Proximity to Citadel outlet mall. Cons: Mattresses were too firm and hard; only two bell carts ever seen; three of the four entrance doors required to get to your room are automatic, the door that is not makes it very difficult to haul your things... More

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On behalf of The DoubleTree by Hilton Los Angeles Commerce, we would like to thank you for your recent review on Trip Advisor! We truly appreciate your compliments on our service and staff as well! I'm happy to share with you we recently removed two of the entrance doors making the lobby more accessible. We are also acquiring more bell... More

Tony C

New York City, New York

Senior Reviewer

9 reviews

Reviews in 2 cities

6 helpful votes

“Great Stay If You Need To Stay In This Area”

Reviewed 21 April 2013

This is a very comfortable stay if you need to stay in this part of LA. It is located right next to the Citadel Outlet Mall. Not an area of LA I would choose to stay, but business brings me there. The hotel staff is welcoming and the restaurant food is surprisingly very good. Don't know of any other places... More

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Thank you for sharing your wonderful stay experience on Trip Advisor! We are happy to hear you enjoyed our restaurant Terra Nova during your visit. We are continuing to make exciting additions to the menu as well for your next visit. We take pride in providing memorable and engaging service, and I'm glad knowing you experienced our above and beyond... More

Max T

phoenix, United States

1 review

1 helpful vote

“Not recommended”

Reviewed 17 April 2013

hotel allows to many noisy partiers, stay away. not recommended. staff not fast enough to address problems in hotel. at checking in, staff does not listen to customer requests... i requested a quiet room, i got the worst room in the hotel.

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Thank you for taking your time to share your recent stay experience. I apologize we fell short in exceeding your expectations. We truly value each request of our guests, seeking to provide above and beyond service. We greatly appreciate your feedback, as this information helps us refine our services in the future. Thank you again for the review. Tiffany D.... More

mrsragordon

Chicago

Reviewer

5 reviews

3 hotel reviews

Reviews in 5 cities

3 helpful votes

“Very nice facility and staff.”

Reviewed 9 April 2013

The facility is right next to an outlet mall so during mall hours parking can be a little bit of a challenge, especially on a weekend day. The staff was very friendly, accommodating and knowledgeable about the area. The rooms are nicely kept and furnished. Mandi and Allen at the front desk are great and Robert the bellman/shuttle driver is... More

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Thank you so much for sharing your recent stay experience on Trip Advisor. All of us at The DoubleTree Los Angeles Commerce appreciate your compliments on our service & staff! Knowing we will be your home when visiting Commerce gives us tremendous satisfaction! We remember how much you loved our DoubleTree cookies during your stay. We will have plenty of... More

Yo_Win24

PalmSprings

Reviewer

3 reviews

Reviews in 3 cities

“Best choice”

Reviewed 8 April 2013

I booked this hotel around 10pm through a website that does not disclose the name of the hotel until you pay for it. I was looking for a great rate and of curse a nice hotel. This 3 1/2 star hotel was the perfect place! When i arrived i knew i had made a good choice. the parking lot its... More

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On behalf of The DoubleTree Commerce, we would like to thank you for making us your home while visiting Los Angeles! I'm happy to hear you were extended the warmest of welcomes, with attentive service and our signature cookies! We would be thrilled to see you again in the future! Thank you again for your review! Tiffany Doom Front Office... More

Gisele W

1 review

“Awesome place to stay”

Reviewed 7 April 2013

This location it is near an outlet mall.Which it makes perfect for shopping. Price was great, hotel was very clean and the staff was very pleasant. They received us with warm cookies and afterwards they were nice enough to give my kids more cookies. The breakfast is awesome! But if you need to stay closer to Hollywood or downtown, you... More

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Thank you so much for your wonderful review on Trip Advisor! I'm glad you found the breakfast outstanding, along with our perfect location for shopping next to The Citadel Outlets! We will have more of our warm Doubletree chocolate chip cookies for your next visit! Thank you again for the review! Tiffany D. Front Office Manager More

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Doubletree Hotel Los Angeles/Commerce Reviews, Commerce

Doubletree Hotel Los Angeles/Commerce

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