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Hilton Garden Inn Irvine East / Lake Forest

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Traveller (51)
Room & Suite (17)
Videos (1)

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About

#7 of 15 hotels in Lake Forest
Location
Cleanliness
Service
Value
The Hilton Garden Inn Irvine East/Lake Forest hotel is ideally located in Foothill Ranch, California close to Irvine, Lake Forest, Mission Viejo, Rancho Santa Margarita and Laguna Hills. You'll find everything you need, including an in-room microwave and refrigerator along with complimentary high-speed Internet access and remote printing provided by PrinterOn, in all guestrooms. Our fabulous Three-Diamond amenities and services are certain to appease the sophisticated executive or leisure traveler. The Hilton Garden Inn Irvine East/Lake Forest hotel in California features were designed with you in mind.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Golf course
Hiking
Children Activities (Kid / Family Friendly)
Parking
Wifi
Hot bath
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Pets Allowed ( Dog / Pet Friendly )
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Meeting rooms
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Shops
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Room service
Safe
Microwave
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Mid-range
Family
Languages Spoken
English
Hotel links
Special Offer:Price Match Guarantee
545Reviews0Q+A45Room tips
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R N wrote a review Feb 2024
1 contribution
The room is unfinished and run down. There are four exposed nails sticking out of the dry wall three inches long above the head of the bed. There’s a hole in the drop down blackout curtain. There’s runs in the carpet. There is masking/duct tape with copious dried glue holding a 12x8 photo above the headboard to the left. The side bed lamps do not work, yes they are plugged in. Breakfast is $18-20 and not complementary. Dogs are allowed, walking around outside, down the halls, barking. I stood in front of the gym, and I could hear through the room door about a man groaning and calling to his wife about his bowls. Walls are thin. Pros: location. I would advise going to the Hampton instead, it’s literally right next door. At least their breakfast is complementary.
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Date of stay: February 2024
Value
Location
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Trip type: Travelled on business
Room Tip: These are not king beds that I paid for, and not as described for this room when reservation was...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Fed Dela Cruz, General Manager at Hilton Garden Inn Irvine East / Lake Forest
Responded 3 weeks ago
Thank you so much for choosing our hotel and pls. accept my sincere apology for the inconvenience caused to you. Your feedback is valuable and will be incorporated to our ongoing preventive maintenance. Have a great rest of your week!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Bruce D wrote a review Mar 2023
Westlake Village, California158 contributions68 helpful votes
Hotel's Favourite
Stayed last night in room 132 and all was great until this morning. Shower was only lukewarm…only slightly warm. Let it run 15 minutes to be sure. Faucet temp was fine. So cked out w/o taking a shower. As checked out told receptionist the problem and I had left the water running so she could verify the problem. The room was nearby but doubt she checked. She was probably not empowered to make the guest happy, i.e. Hilton points or discount or breakfast. She did apologize though. Otherwise evert thing was fine.
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Date of stay: March 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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AppleTrees4Me wrote a review Nov 2023
Riverside, CA98 contributions102 helpful votes
What we liked: they did the important stuff well: the room was clean, the staff was friendly and helpful. What we didn't like: the batteries in the remote were dead; someone had unplugged the TV; the shower body lotion was empty; there was supposed to be free coffee in the lobby, but the machine was broken, etc.
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Date of stay: November 2023
Value
Location
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Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Aynur B wrote a review Oct 2023
1 contribution
I didn’t expect that from Hilton! A total disaster! Their staff extorted money from me when they first saw my booking via super.com. They lied to me that super.com didn’t pay them, and I spent around hour talking to the super.com representatives just to make sure that the hotel gets paid. Very embarrassing ! Then I discovered that they charged my credit card without my authorization for the reservation I’ve already paid! When I raised this issue a woman at the front desk started arguing with me that they had a right to charge my card for $ 415, for the same reservation! They eventually returned me my money but I believe that the staff in this hotel overcharge its customers and probably even profit from that. Second, they don’t do a daily housekeeping . What you saw on their web-site is a complete lie. They don’t provide coffee, tea, cups and soap on a daily basis as if they are not Hilton and a simple degrading motel somewhere in slums ! You have to ask for housekeeping and your room will be almost the same after the service. They don’t pick up the garbage from the floor. They lie to you about everything. My bath tub was not draining and for 2 days their manager did nothing to fix it. When I asked him to change my room he gave me a lot of excuses why he can’t do that and blamed me in having issues. This hotel has issues and quite serious, not me! Last time I asked for housekeeping three times within a day and they still didn’t do it - and I believe intentionally . A day before they locked me in my room and I couldn’t get out! These people are criminals ! After I found that my room is dirty and there was no housekeeping I eventually threw out the garbage from my room to the hall, they called to police blaming me in trespassing! Trespassing after I paid for my stay upfront! So, I had to deal with a police in late night for nothing! You can’t accuse someone in trespassing who paid you for the stay and whom you didn’t even ask to leave the hotel - it’s called defamation. Keep away from these criminals if you don’t want to have a drama in your life. There are a lot of nice hotels around, you can chose any of them.
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Date of stay: October 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Mark B wrote a review Sept 2023
Seattle97 contributions86 helpful votes
I understand renovations but the entire property just seemed sad. Going to my room there were un-installed toilets down the hall and laundry which had not been taken away by the cleaning people in front of the doors. Lets just say this, I disliked it so much I flew home the same evening checked out and considered it a win. I rarely stay in HGI but now I am wary as this was not the repeatable experience I expected from HGI. Lesson learned….
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Date of stay: September 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Gregg B wrote a review Aug 2023
Lake Forest, California37 contributions32 helpful votes
Hotel was under renovation for ADA compliance. That is understandable if they had posted that on their website for booking. Show up and the entrance is closed and torn up. You need to enter through the pool area. Then the fire alarm is tested at 4pm without notification which was a loud piercing noise and the thin walls that you hear everything. Finally, at 5:45am I go to shower and there is no soap in the sink or in the shower. I had to use shampoo as soap. The breakfast buffet at $18.99 is not worth the price. Very limited offerings compared to other similar properties.
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Review collected in partnership with Hilton Garden Inn
Date of stay: August 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Rodger C wrote a review Aug 2023
Memphis, Tennessee5 contributions
Not a very brand experience, from a diamond member. Missing furniture (no desk chair) broken shades (sun directly in your eyes in bed until it went down - so much for getting to bed early) and a moldy shower. Room 302 in case anyone wants to check. Then the front desk tells me diamond members eat free breakfast, so I use it once - just to get charged the 19 (only worth eating it if it's free). They allow smoking right next to the diamond parking where a trash can is located, the smell and cigarette butts were just disgusting when coming/going.
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Date of stay: August 2023Trip type: Travelled on business
Room Tip: Know diamonds don't eat free, check your room before settling in but don't expect to get moved if...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Brandon Bragg, Owner at Hilton Garden Inn Irvine East / Lake Forest
Responded 26 Aug 2023
We apologize for the inconvenience with your stay. These issues have all been addressed,. Your feedback is very important to us and appreciate this. This has been shared with our staff. Feel free to contact our hotel directly to speak to management team so that we can make things excellent for you. Thanks!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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NorbeeMendoza wrote a review Aug 2023
Lake Forest, United States2 contributions
Stayed @ Hilton Lake Forest for 4 days and I mentioned to Front desk that 3rd floor Ice vending machine not working on 1st day. on 4th day i saw some hotel inspector & staff and mentioned it to her and able to fix the problem that day. Flat iron not working, requested to replace 3x, AC noisy, and key card not working properly. I had a very bad experience with this hotel. Then i decided to moved out and went to Hampton Inn instead. I suggest to regularly inspect each unit and update appliances.
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Review collected in partnership with Hilton Garden Inn
Date of stay: August 2023
Value
Rooms
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Brandon Bragg, Owner at Hilton Garden Inn Irvine East / Lake Forest
Responded 13 Aug 2023
Thank you for your feedback. We apologize for any inconvenience during your stay. We have addressed this issue and shared this with our staff. Feel free to reach out to our management team at anytime regarding this.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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djsclark527 wrote a review Jul 2023
1 contribution
Service was good but ask for comfort. For any specific instructions from staff sometimes notes get lost in their database. Confusion on check in, but they tried to make it right. And eventually did also no shower curtain. And they tried to make that right and eventually did.
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Review collected in partnership with Hilton Garden Inn
Date of stay: July 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Brandon Bragg, Owner at Hilton Garden Inn Irvine East / Lake Forest
Responded 13 Aug 2023
Thank you for your feedback. We apologize for any inconvenience during your stay. We have addressed these issues and shared this with our staff. Feel free to reach out to our management team at anytime regarding this.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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lizastpb wrote a review Jul 2023
Thousand Oaks, California4 contributions1 helpful vote
This hotel is very outdated. I don think there were any renovations done in the past five years. The window shades are dusty and did not work, the room did not smell fresh. Housekeeping never came to clean the room."Due to Covid', stated the employee at the desk. But we are will past the Covid' rules!! I stay at hotels quite often, and the rooms are cleaned every day. The TV did not work. When I asked to change the room, the front desk manager responded that the hotel is fully booked. This is very hard to believe. Never will I stay there again!!!
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Date of stay: July 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Brandon Bragg, Owner at Hilton Garden Inn Irvine East / Lake Forest
Responded 13 Aug 2023
Thank you for your feedback. We apologize for any inconvenience during your stay. Our hotel has a upocoming renovation scheduled in our rooms. We have addressed this issue and shared this with our staff. Feel free to reach out to our management team at anytime regarding this.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
RM 448 - RM 632 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton garden inn irvine east / lake forest hotel foothill ranch, hilton foothill ranch, hilton garden inn foothill ranch, foothill ranch hilton
LOCATION
United StatesCaliforniaOrange CountyLake Forest
NUMBER OF ROOMS
103
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HILTON GARDEN INN IRVINE EAST / LAKE FOREST: UPDATED 2024 Hotel Reviews, Price Comparison and 109 Photos (CA) - Tripadvisor

Frequently Asked Questions about Hilton Garden Inn Irvine East / Lake Forest
Which popular attractions are close to Hilton Garden Inn Irvine East / Lake Forest?
Nearby attractions include Saddleback Church (1.1 km), Regal Cinemas Stadium 22 (0.9 km), and Lake Forest Sports Park (0.8 km).
What are some of the property amenities at Hilton Garden Inn Irvine East / Lake Forest?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Hilton Garden Inn Irvine East / Lake Forest?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hilton Garden Inn Irvine East / Lake Forest?
Yes, free parking is available to guests.
What are some restaurants close to Hilton Garden Inn Irvine East / Lake Forest?
Conveniently located restaurants include Urban Grill and Wine Bar, Thai Garden, and Mustard Cafe & Grill.
Are there opportunities to exercise at Hilton Garden Inn Irvine East / Lake Forest?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Hilton Garden Inn Irvine East / Lake Forest?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hilton Garden Inn Irvine East / Lake Forest?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hilton Garden Inn Irvine East / Lake Forest offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Are there any historical sites close to Hilton Garden Inn Irvine East / Lake Forest?
Many travellers enjoy visiting Ramakrishna Monastery (5.2 km).
Is Hilton Garden Inn Irvine East / Lake Forest accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.