If you are the type of person who cares about customer service when things go wrong, don’t stay here. If you are the type of person who is looking for a family friendly hotel, don’t stay here. We checked in yesterday. Our room wasn’t ready, so we ate lunch at the restaurant. While I wasn’t super pleased to see they charge $10 for Kraft Mac n cheese and a cup of curly fries for the kids’ meal, the portions for adult entrees were generous. The waitstaff wasn’t particularly friendly, but they got the job done, we were hungry, and it was fine. The food was delicious. So the hotel earns one star for that. The other star goes to the myriad of activities they have (you can get beach chairs and towels for the beach, rent skates, foosball in the lobby, etc) going on in the hotel. The location is great, but I feel like that doesn’t merit a star added. When our room was ready, we got our luggage and two young kids up to the room. That’s when we realized we were adjacent to the party area where a woman named Lisa was celebrating her 50th birthday. With a DJ. Who was warming up. It was so loud, I could hear every word of the 80s hits I grew up with. I took a video of it, and it sounds like we have music playing in our room with the sound cranked up. Except the music was coming from several rooms away. At this point it’s 5 pm pst (7 pm cst - we came from central time). My kids were pretty tired and wanting to wind down. We call the front desk to complain. The initial person we talked to shrugged it off like it was no big deal. Then we talked to the manager (yes, it’s the same Justin whose responses to every negative review sound like he used chat gpt versus actually responding to the issue - it’s really amusing, so just search for them); he basically told us they would be done by 935, they were not violating any noise ordinances, and that basically it’s a non issue. We argued that yes, it is a issue because we didn’t pay 550 a night to attend an 80s synth pop concert while our kids tried to go to sleep (yes, we did look at moving them to different parts of the suite - you couldn’t escape the noise). The manager claimed the entire hotel was booked so we couldn’t be moved. We invited him to come to the room to hear how loud it was (he declined because he knew and didn’t find it an issue). My BIL was staying in a room the floor above us and further down the hall (it was fine there), and when he came to drop off luggage, he remarked it was way too loud as well. They refused to accommodate us (they offered half off the night, but had they disclosed the room would be this loud, we would have gone to another hotel). Plus the next day would be St. Patrick’s Day, and god knows what they’d tolerate in terms of noise with people partying in their rooms if they thought it was okay with a concert in the hotel with zero soundproofing of the room. My husband then proceeded to tell the manager that we’d file a credit card dispute if we did not get a refund. He did. So we then booked another room at another hotel. We packed up our two kids and luggage and left. Two hours after we checked in. The valets (who actually were the best service providers at the hotel, but I know that’s contracted out, so no additional stars) were bewildered. When my husband went downstairs to check out, he noticed a few things - there was someone checking in who was being moved to a different room. When my husband pointed out that the hotel actually did have rooms to spare, he was told that it was a different room class. My husband argued that it doesn’t matter if we had more beds in a room that was uninhabitable unless you turned off your hearing aids. The manager also realized a credit card dispute had actually been filed and surprisingly dropped the charges after he had refused minutes later. My husband was also told that it would be perfectly fine to throw a loud party in our room the next day for St. Patrick’s Day (as long as we were done by 10). This didn’t make us feel any better, as why would we want to be asses to other people just because? So we relocated to another hotel and were able to put our very tired kids to bed in a quiet room by 830 pm. But it doesn’t end there - my husband was getting text updates starting at 8 pm addressing the noise from the party. Looks like people were getting back to their rooms and realizing that they, too, did not want to hear Lisa’s DJ. It was a series of texts apologizing for the noise and also alerting people that the party would be done by 930. Oh nope - 945. Nvm - 10! So interesting that now management was concerned about noise. Save your time and money and stay elsewhere.…