We held a business meeting and the entire staff was always available with consistent service.
The best part of their remodel are the new fantastic beds and pillows...extremely confortable...if you want a good night's sleep the beds are great.
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We are glad to hear that you enjoyed your stay with us. I will share your feedback to the entire staff of The Hills Hotel and We are looking forward to your next visit here at Laguna Hills.
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In town for an event we checked into the Hills. I'll say this--the Hills staff is pretty good. And the hotel itself isn't bad.
Now that that's out of the way...here comes the bad. The lounge closes at 10p. The rooms were probably awesome maybe 25 years ago. There's still glimmers of awesomeness in the rooms, but it fades quickly....
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I remember this incident and we checked the room right away. There was a leak on the ceiling by the shower head that was fixed right away and we didn't find any traces of mold. As a matter of fact, that person apologized to us and Thanking us for taking actions right away. We are saddened to hear you checked...
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My husband and I spent two nights over President's Day Weekend at The Hills. Our king-bed room was very spacious. Nice bed linens and we both slept very comfortably! Free bottles of water in our room were a nice touch! My husband is tall, so the high showerhead, great water pressure and deep tub were all a plus for us!...
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I can't even begin to describe the horrible experience that my husband and I had with this hotel when we stayed here on our wedding night. We got married on July 16, 2011, in San Juan Capistrano at a beautiful country club. Half of our guests stayed at the Dana Marina Inn in the Dana Point Harbor and the other...
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Unfortunately, we do not have a bellman available outside the hotel however, our frontdesk agents can definitely assist you anytime. It would be greatly appreciated if we were informed either calling us ahead of time or informed us at the desk because our front loading/unloading zone is not visible from the frontdesk.
We did coach and remind our staff that...
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This hotel was built as a Hilton, became a Holiday Inn and is now an Ascend Hotel by Choice Hotels. I understand the hotel was sold a few years ago and the public areas have and are in the process of being remodeled. In the meantime, all services are available. The staff is exceptional. The desk staff, manager, and waiter...
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Wow! you know our History very well! This really shows how you like our service! We do really appreciate you for sharing your great experience here at The Hills Hotel and we are looking forward to your next visit and Thank you for the great conversation!
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- I really enjoyed the outdoor spaces, especially for night time conversations. The seating arrangements were classy & comfy.
- There was a wedding, and three or four sports teams staying that weekend... #1. It was really quiet, under control, looked organized, and I didn't hear anything. #2. When I talked to members of the various groups they all were...
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We spent 2 nights in this Hotel while visiting with my wifes sister & her husband it was a pleasent surprize they have remodel the hotel and did a wonderful job! We were also surprize that it was so quiet for being right on I-5. Weate breakfast in there and it was also nice and quiet and very good food!
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Thank you so much for recognizing our hard work and there are a lot more surprises coming. Also, Thank you for mentioning how quite our rooms are especially the one's facing the I-5. Again, we appreciate you and your family for staying with us.
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I have stayed at many places in this area and all have come to a near lousy "0" in my book after I stayed here. Everyone here is great so friendly and going out of their way to help me out. They helped me with my luggage to my room and set up a wake up call for me in...
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Thank you so much for highly recommending us! The next time you'll be in town please do not forget to stop by our newly renovated "Amber Lounge" the has great drinks, food and we have entertainment every friday and saturday nights. Again, Thank you so much for staying with us and we are looking forward to your next visit! Happy...
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Hotel is a part of the Choice hotels Ascend collection so I expected better.
They may have pumped a lot of money into the lobby and lounge but that doesn't do much for me when I'm looking for a quality hotel room for a night or two. One of the other reviews said the rooms were like a motel. That...
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We valued your opinion. I will address this feedback to our weekly management meeting and we will make sure we will resolve any issues you experienced. Again, Thank you so much for your feedback and we are looking forward to your next visit.
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Fascade is great. Rooms in rear are more like a motel. Not updated. 3 wedding parties made for a noisy stay.
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Your feedback is greatly appreciated. However, all of our rooms has a very comfortable new beds that has pillow-top mattresses, hot-pressed, triple-sheeted bedding with a comforter and duvet. Though, we are a full service 3 star hotel that has a great service, newly remodeled lobby, newly remodeled lounge and a restaurant, we still are able to maintain a very affordable...
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49 Reviews
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