I am a Marriott Rewards Member and I have stayed at many Marriott properties and this way by far one of my best experiences. The staff was outstanding and very attentive. I especially want to extend special thanks for the outstanding service rendered by Vicki at the front desk. She went out of her way to make us comfortable and... More

The Springhill Suites Hotel staff and rooms are excellent. The rooms are very comfortable and the staff is very professional and attentive. Chris the managaer is great!!! More

I have stayed often at this hotel over the past two years with several of my co-workers. We have always found the staff to be extremely accomodating, as well as very friendly and efficient. Our rooms have always been exceptionally clean, and the breakfast buffet always pleases. I would like to take this opportunity to thank the entire staff for... More

The rooms were comfortable, breakfast was good, but the check-in staff couldn't have been more unorganized. I made my reservations 6 months ago for 6 rooms, spoke with staff 2 days ago to confirm everything and when we arrived the front desk staff had no idea about any reservations. What a waste of time to have to wait for Vicky... More

During checkin, only one employee at the front desk. Extremely slow, as this employee was answering phones, handling requests, and trying to check-in a line of new guests. The "suite" was tiny. The sleeper sofa was barely more than a twin, and yet we had been very clear that 4 guests would be staying in the room. They do not... More

The staff here is amazingly friendly. You get greeted every time you walk by and the are genuinely nice. Unfortunately their friendliness could not make up for beds that felt like sleeping on concrete. After the second night there I could hardly move, everything hurt. It's now 2 days later and my neck and back are still soar. The room... More

I stayed here for about 10 hours--nice place. Breakfast bar needed attention More

My focus was on value and location and this property has been an exceptional choice. I needed to be in Lancaster for work and this was a convenient spot. There seem to be a mix of reviews on this property. I have stayed in a number of different rooms and all were clean and acceptable. My experience has been all... More

It's too bad because this is a clean, well-kept hotel, near the sports fields. The old front desk woman refused to let any families check in until just a moment before 3pm (the "official" check-in time). We talked to some of the families - some had arrived at 1:30p and they were made to wait in the lobby. The lobby... More