Thank you for taking time to praise Liz and our hotel. It is our pleasure to be of service. Our shuttle is provided as a courtesy to our guests so it is great to know it has value. The highest priase we can hope for is "the hotel was great, we will stay there again! " So thank you for... More

I am so exicited about having a new PC member this IHG program is a great way to increase your value. Thank you for mentioning our superior room amentinites, which are available in all rooms. The upgrades do include a microwave and refrigerator but all our rooms have the flat screen, coffee maker, etc. I was concerned to hear about... More

I want to thank you for your comments. If you are coming to town for a convention our free shuttle and parking are two of the many reasons why we are such a value. Also keep in mind, If you have the opportunity to return to our area, we offer shuttle service to the Long Beach Airport and it would... More

Thank you for the great summary of your experience with our property and the staff. As you mentioned The Park and Cruise Package is the perfect match for guests who are cruising out of Long beach. I appreciate your praise of the staff and will pass it on. Thank you again and I hope you have the opportunity to visit... More

I am so appreciative of the time you took to inform other travelers of the experience you had at our property. I am especially thankful for the mention of Ms. Perez, my server. She has always provided great customer service and it isgratifying to have it expressed in writing. It is unfortunate that you had any issues that required "fixing"... More

Thank you for your comments. I apologize that you were so disappointed. All of our rooms were recently renovated and as the new Gen. Manager, I want to assure you that cleanliness and maintenance of the rooms are my top priority. I am especially concerned when a guest feels they may not be safe and secure. As our name indicates... More

I always appreciate guests who take the time to give us their feedback. I have to admit I am confused. The room you were given was renovated in July 2011, has new carpet, wall vinyl, case goods, mattresses and completely re-done bathroom. If you read all of the reviews you will see cleanliness is not an issue. Our location in... More

I truly appreciate you sharing your experience at our hotel.. I am so proud to see "great staff"as part of your comments. I will share them with the staff. Also thanks for mentioning the recent upgraded rooms and the "courtesy" shuttle. With current gas pricing the shuttle service can add alot of value to a guest's stay. Thanks again for... More

Thank you taking time to clarify some of the other reveiws we received regarding our location and its safety. It is true that we are in a downtown urban area and as such the surroundings reflect that environment, but we take the saftey of guests very seriously and I am glad that was evident in your experience. I also appreciate... More