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Custom Hotel

3.5 of 5
8639 Lincoln Blvd, Westchester, Los Angeles, CA 90045
Hotel amenities
Custom Hotel
Ranked #54 of 300 hotels in Los Angeles
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584 reviews from our community

Traveller rating
    188
    222
    97
    44
    33
See reviews for
Families
96
 
Couples
157
 
Solo
94
 
Business
112
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Sterling, Virginia
Top Contributor
50 reviews 50 reviews
20 hotel reviews
Reviews in 29 cities Reviews in 29 cities
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed 19 May 2013 NEW

I was hoping this would be available, using the HotelTonite app at the last minute upon LAX arrival, and it was. Didn't have to wait long at all for the shuttle, either. The Ralph's supermarket next door is a great convenience, for breakfast essentials as well as for something to eat on your next long flight which, as long as... More

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Sydney, Australia
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 19 May 2013 NEW

We stayed at the Custom for 1 night on our way to Mexico. It is in a great location near the airport and it also have some shops where you can get a coffee or have dinner/drinks. The staff were really friendly at check in. The room was fairly average with no mini bar but they did have an area... More

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Trent A, Front Office Supervisor at Custom Hotel, responded to this review
20 May 2013

Hello, nessams: Thank you so very much for being our recent guest and for posting such a thourough review of your experience with us here on TripAdvisor.com! We thrive on guest feedback as it directly impacts how we deliver our product and service to valued guests like yourself. It was delightful to read just how much you enjoyed various components... More

Shanghai, China
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 17 May 2013 NEW

I've stayed in this hotel for one night as a stop over. Currently LAX doesn't allow passengers to sleep inside airport so that I have to find a hotel outside. Below is the pro and cons. Pro: 1. Free shuttle in between LAX and hotel. 2. Friendly staff. They managed to provide me with free breakfast although it's not included... More

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Trent A, Front Office Supervisor at Custom Hotel, responded to this review
20 May 2013

Hello, Ling Y: On behalf of the entire staff and management of Custom Hotel, thank you very much for being our recent guest and for posting such a flattering and thourough review of your experience here on TripAdvisor.com. We're delighted that you enjoyed all aspects of your expereince with us -- from the friendliness of the staff, free LAX shuuttle,... More

liverpool uk
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 16 May 2013 NEW

Stayed at the Custom after 3 weeks in an RV travelling from NYC.... so we might've been biased a little... but we loved this place! The Desk Staff were excellent( over & above the call of duty!) & we got a free upgrade (we were on our honeymoon) which made our internet bargain rate even better! This is exactly our... More

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Trent A, Front Office Supervisor at Custom Hotel, responded to this review
17 May 2013

Hello, izzymac: Thank you very much for staying with us recently and for posting such a delightful (and flattering) review of your experience here at TripAdvisor.com! We're so glad to read that you found the hotel clean, comfortable, convenient and that you enjoyed the layout of your guestroom. For guests traveling, we highly recommend considering our "Elevated" category of guestrooms.... More

Bergerac, France
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 16 May 2013 NEW

This is a fine hotel, very convenient for the airport and the freeways. The staff were pleasant and friendly. Ryan went out of his way to check the traffic towards Las Vegas when we were leaving. We did not eat in the hotel, so I can't comment. We had a good breakfast in a nearby traditional diner, KJ's, just past... More

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Trent A, Front Office Supervisor at Custom Hotel, responded to this review
17 May 2013

Hello, Shari T: Thank you so much for being our recent guest and for posting such a flattering review of your experience on TripAdvisor.com! We truly appreciate guest feedback as it allows us to evaluate our service and operations and make necessary changes. We're delighted to read just how satisfied you were with your recent experience! We're glad to read... More

Wilmore, Kentucky
1 review
5 of 5 stars Reviewed 16 May 2013 NEW

This was my first time getting a hotel in LA as I used to live there and I also have friends there. I went with my girlfriend (who's never been to LA) to show her around. Though we got there early, we were able to drop off our bags and go start our time in LA right away. Jasmine took... More

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Trent A, Front Office Supervisor at Custom Hotel, responded to this review
17 May 2013

Hello, Corey D: Thank you so much for being our recent guest and for posting such a thourough and flattering review of your experience with us here on TripAdvisor.com! We're so delighted that you enjoyed your experience with us! Custom Hotel, by design, set out to be something truly different in the LAX market. Being the first and only lifestyle/boutique... More

Scottsdale, Arizona
1 review
4 of 5 stars Reviewed 15 May 2013 NEW

When we originally planned our trip we booked a hotel right on the beach and it was about 3 times as expensive. Looked and sounded great tho. As people dropped out we decided to go with a more affordable hotel and my boyfriend booked the custom. Best "downgrade" ever! The free airport shuttle was the first thing that won me... More

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Trent A, Front Office Supervisor at Custom Hotel, responded to this review
17 May 2013

Hello, Meg42685: On behalf of all of us at Custom Hotel, thank you very much for being our recent guest and for posting such a flattering review of your experience with us. Guest feedback drives us to constantly improve our service, product and operations and we are truly appreciative when guests praise us on a job well done. We're glad... More

1 review
5 of 5 stars Reviewed 15 May 2013 NEW via mobile

This was my 7th stay at the Custom Hotel. The rooms are always clean and although its so close to the airport there is only little noise from LAX. The building is pretty old but has a great atmosphere. I usually get a coffee at Ralph's which is right around the corner on Lincoln. I LOVE IT.

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Trent A, Front Office Supervisor at Custom Hotel, responded to this review
17 May 2013

Hello, Tim_Spandau: Thank you so very much for posting a review of your recent experience with us here on TripAdvisor.com! We thrive on guest feedback and appreciate you taking the time to share your experience with the world. We're honored to read that we're your favorite hotel in Los Angeles. We work hard to deliver a great hotel experience at... More

London, United Kingdom
Top Contributor
71 reviews 71 reviews
46 hotel reviews
Reviews in 53 cities Reviews in 53 cities
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed 13 May 2013 via mobile

After arrival at LAX you call the hotel to request the pick up and they arrived very soon after. The hotel is approximately 10 mins drive away. For the return journey back to the airport you just book it the night before. Check in went smoothly. Our room and en suite bathroom were clean. The large UK super king bed... More

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Trent A, Front Office Supervisor at Custom Hotel, responded to this review
16 May 2013

Hello, Italian_kilt: Thank you very much for your recent visit and for taking the time to post a review of your experience on TripAdvisor. Guest feedback is extremely important to us, as it helps us to evaluate our product, service and operations. It was great to read that you enjoyed every aspect of your experience with us. It was especially... More

New York, NY
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 11 May 2013

Stayed here for 3 nights and had a really good experience. The location was really good for me since I needed easy access to Culver City and wanted to stay close to LAX. Both Venice Beach and Santa Monica are very easy to get to from the location as well. Parking is $20 a day with unlimited ins and outs... More

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Trent A, Front Office Supervisor at Custom Hotel, responded to this review
16 May 2013

Hello, thacatalyst: Thank you very much for your recent visit and for taking the time to post a review of your experience on TripAdvisor. Guest feedback is extremely important to us, it's comforting to know that you found the room to be clean, orderly, and to a certain extent felt as if it were your own quiet get away to... More

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Additional Information about Custom Hotel

Also Known As:
Custom Hotel Los Angeles
Address: 8639 Lincoln Blvd, Westchester, Los Angeles, CA 90045
Region: United States > California > Los Angeles
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Children Activities Pets Allowed Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#27 Business Hotels in Los Angeles
#68 Family Hotels in Los Angeles
Price range (per night): RM382 - 753
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Custom Hotel offers a unique lifestyle/boutique experience near LAX for both the leisure and business traveler. Highlights: Only 5-8 minutes from LAX, and close to beach cities including Santa Monica and Venice Beach • Renovated in late 2011 • Heated pool with cabanas, firepit and stadium-style sundeck • 6 unique social rooms • Dedicated shuttle to and from LAX (5am to 2am - call us for pickup). Location: Custom Hotel is conveniently located 3 miles (10-12 minutes) from Los Angeles International Airport and down the street from Loyola Marymount University and surrounded by the beach cities of Marina del Rey, Venice, Santa Monica, and Manhattan Beach (less than 7 miles from each beach). Easily accessible via the 10, 405 and 105 freeways, the hotel is 10-to-20 miles from Beverly Hills, Hollywood and Downtown Los Angeles. Services and Amenities: The Hotel features a heated outdoor pool with cabanas, complimentary dedicated airport shuttle to and from LAX (5am to 2am), a fireplace and stadium-style sundeck, and 6 unique social rooms. Hotel provides complimentary wireless internet access in the public space and guest rooms, two Mac computers in the lobby, laundry and dry cleaning service, and a two fitness rooms (weights and cardio). We offer valet parking with in and out services with a fee. [Street parking is available as a free alternative.] Custom Hotel is a pet friendly hotel. ... more   less 
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