Don’t get me wrong, this is a decent hotel. Typical Sheraton, so you’ll get the spacious rooms, comfortable beds, free wireless, a fine breakfast buffet and the excellent service. It’s really the location that kills you. I guess that most people stay here just one night (to catch an early flight, so that’s fine -they offer the free shuttle of... More

All around this is a first class hotel. It's beautiful and clean like you would expect it to be, but it's the staff that make it stand out. In particular, their staff at the front desk. I had to call the front desk with a special request prior to my check in, and Diane Cheek was extremely helpful. Thank you... More

The two things that made my stay so wonderful were the Paparazzi Restaurant and one of the Parking Valet's, Eric. I was really impressed with the quality of the food at the Paparazzi Restaurant. It's not often that you find a 5 star restaurant in an airport hotel. The food and service were excellent!!! Eric, one of the hotel parking... More

The hotel is very close to the airport, and with the free shuttle, you will be at the hotel in ten minutes or less. Check-in was very smooth and they have an expedited line for those holding Gold or Platinum status. Having Platinum status, I was upgraded to an Executive Suite in room 1423. The room was very big and... More

Pretty much like any other business hotel in Los Angeles. Very convenient location for those wanting to stay near the LAX airport. The rooms are spacious, although the bathroom needs to be refurbished as it has become pretty jaded. The check in is a good experience with a nice, smiling receptionist (unlike other hotels in the US, where a frown... More

The Sheraton has pretty much everything you would want from an airport hotel. There are frequent shuttle busses to/from the airport terminals. Check in is fast and smooth, with the option of check out via an emailing of your bill. The Sheraton’s rooms are large, clean and comfortable, as are the bathrooms. The hotel has also clearly spent money updating/refurbishing... More

Convenient location, by the airport without the noise, close enough to Marina del Rey, Santa Monica ... The Club lounge rooms on the 15th floor with view of the runaway are the best. They come with breakfast in the morning and appetizers in the afternoon. The pool ambiance outside at the ground lobby level is nice. The only thing missing:... More

Spent two nights recently attending a professional seminar at the Sheraton Gateway and was very pleased wih the hotel 's service, the staff attitudes and in particular the food and beverage banquet services. The guest room was spacious and clean, albeit a bit worn, not apparently having been re-furbished recently, but certainly well-maintained. Would have liked the shower head to... More

I recently stayed there and have to say, the customer service was fantastic. Diane at the front desk couldn't have been more helpful, and assisted me with a couple of requests (refrigerator, etc). The room was spacious, clean and modern. Would definitely stay here again.