This hotel is really nice, but the front desk concierge made a major billing mistake even though I questioned him about it, he assured me it was correct. After checkout, I received a call that they were going to charge me the other $200 mistake they made. I also left a jacket in the room, and called lost and found... More

I have stayed at this hotel numerous times, and I usually have a good experience. In the past I have not had towels in my room upon arrival, but for the most part the visit was great. The staff is always friendly, the hotel is quiet. Most recent stay was not my usual stay. The staff did not greet me... More

Stop charging for Wifi per device, I paid for my laptop so why should I have to pay for my phone, Wife's Phone and iPad as well ? So that I could Face Time Grand Daughter. Very upset about this and all the girl could say was Sorry. It just left me with an overall feeling of a bad experience... More

We stayed 2 nights in April on our recent family vacation. As most do, we chose this hotel due to its proximity to Universal Studios. We did not mind paying for this convenience but were disappointed on a few points. -Check In, was a little slow. We had to wait about 10 minutes upon arrival (with only to families in... More

As newly weds my wife and I were able to check in pretty late and have a wonderful upgrade. The stay was excellent wish we could have enjoyed our weekend longer. Thank you!! The Hilton Universal was wonderful. Great view of Universal Studios.

Stay here every time at Universal, perfect. The rooms are always clean and have great views and the staff is always friendly and helpful. Only thing is I'd like the shuttle to run later between the hotel and Universal Studios/Citywalk.

As a repeat customer, I enjoyed my stay here for two nights. The King Alcove room was very spacious and had a great panoramic view of the mountains, the park and the freeway. The room appeared to be recently renovated and the bed very comfortable. It was quiet for the entire stay. The continental breakfast was good, but the last... More

Stayed for only one night in May 2013, what made our stay memorable was the service provided by Pamela on the front desk and Amanda in the restaurant. These two ladies were incredibly friendly and went above and beyond in their whole approach. This hotel, whilst comfortable is probably due for a makeover, however this was offset by the great... More

Excellent location for a stopover had no trouble booking in or out. The room was great, bed extremely comfortable and the free schuttle got us to the airport on time. Highly recommend this hotel. Upon arrival we only had an overnight stay so I asked the concierge what we could do instead of spending the rest of the day at... More