i only spent one night at this hotel before flying out of lax the following morning. I was happy to be so close to the airport for an early flight so in that respect this hotel is very convenient. However there were several different events going on at the hotel and their was a long wait just to get on...
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Hi amanda d,
Thanks for the review! It sounds like not much went very smoothly for you last time, so please let me apologize for that. It's not a typical experience here, and perhaps if you stayed here again, you may change your mind. If there's anything I can do for you next time, I would love to help. We...
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I stayed here on my way to NYC from Sydney, to break up the trip. We were planning to stay at another hotel in LA on the return trip home, but enjoyed the Hilton LAX so much, that we stayed here for on the return trip.
The service here is very good. All the departments are great, and we particularly...
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Hi BMOL,
Great review! Very much appreciated. Nice to hear we got you back again before your trip was over! The courtyard rooms are the next to be remodeled if you'd like one for next time you're in town. Let me know if I can do anything at all for you.
Tim Gilmour
Tim.Gilmour@Hilton.com
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My husband and I had a twelve hour layover in LA so we booked a day room for $79. For that price you get access to the room from 9am to 6pm. It was perfect for taking a nap and shower before catching the red eye. Please not that day rooms have to be booked in advance.
The room was...
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Hi ccesq,
Thanks so much for the nice review! I couldn't have said it better. The day use rooms are a cheap way to get some rest right next to the airport. We can also offer late checkouts (also 6 p.m.) for an additional $50 for those who are staying overnight, but have a later flight the next day. See...
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Spent 2 nights at the Hilton LAX en route to the Netherlands and 1 night upon my return. Had very pleasant experiences both times. The hotel is very beautiful (once you get past the drive up entrance). The lobby is gorgeous. The reception staff is very friendly and professional. The rooms I had were very well appointed. And clean. Dining...
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Hi andrew d,
Great review; thanks a lot. Good to hear we'll be seeing you again. If there's anything I can do for you next time, please don't hesitate to contact me.
Tim Gilmour
Tim.Gilmour@Hilton.com
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I stayed at this hotel due to the rate. It was the most reasonably priced hotel with a good rating. The hotel is by the airport, so a rental car to all LA locations is a must. It took me approximately 25 minutes to get to Beverly Hills. The valet staff was extremely attentive and friendly. The gym was clean...
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The Hilton LAX recently renovated floors 5-12. The rooms are spacious and it was nice to watch the planes fly in and out of LAX. If you are sensitive to airplane noise, this may not be the place for you. However, I found the airplane noise rather soothing.
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Hi kpham04,
Thanks a lot for the review! Glad to hear you enjoyed your remodeled room. The planes generally don't bother our guests, but for lighter sleepers, we can try to keep them on the quieter side of the hotel. See you next time!
Tim Gilmour
Tim.Gilmour@Hilton.com
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Only here one night and had only booked basic two double bed suite for four of us. We have stayed in many Hilton properties and after 7 stops around the US we thought this would be our least favourite hotel as it was certainly the cheapest! We are Hilton honors members and were pleasantly surprised to be upgraded to a...
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Hi Travelover99,
Thanks so much for the great review! So glad to hear we might see you again. If there's anything I can help you with in the future, please don't hesitate to contact me.
Tim Gilmour
Tim.Gilmour@Hilton.com
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We did not actually stay here but want to tell everyone about our experience briefly that perfectly described the customer service we got and as a result of this, we will never return to this hotel if we needed to fly out from LAX.
We took the free shuttle hoping to go to the Hilton Gardens near LAX. It was...
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Hi foxmooder,
I'm really sorry for the unpleasant experience you had in your brief encounter with our hotel. Our shuttle is to and from the airport and also stops at the Embassy Suites down the road. I don't want to speak for another property, but I do believe the Hilton Garden Inn in El Segundo has a shuttle service that...
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This property is dated, our room was on the back side of the property. You are definately going to miss the front enterance in the first pass. It is actually hidden behind a parking garage.
Rooms are dated and smelly. Carpeting is run down. You can not tell the condition of the property by looking at the lobby, it is...
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Hi Mohammedshaikh,
I'm sorry you didn't enjoy your stay here. I would encourage you to request a room change next time if yours isn't to your liking. I think a remodeled room might completely change your view of our property. Let me know next time you're staying here, and I'll try to get you in one. Thanks for the review....
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I just love staying at Hilton LAX the first and the last night of my trip to West coast. I need to have a good sleep before and after long flights. And the location is perfect!
I have to say I am a spoiled person, so all my reviews are based on that.
The rooms are very comfortable and very...
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Hi PlanetTt,
Loved reading your review, and thank you for mentioning our staff. We're glad to have you. The beds are always getting great reviews, so we're perfect for some good rest before or after a flight. Hope we'll see you again soon.
Tim Gilmour
Tim.Gilmour@Hilton.com
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