Check-in and parking are accessed from Westlake, the street where the hotel is addressed. My check-in experience was smooth and efficient. Door access to the room uses a proximity reader rather than having to rely upon a magnetic strip being swiped in a traditional card reader. Just hold the plain white card near the black circle above the door handle,... More

Was a little wary on booking at this hotel but overall it was better than I expected! This newly refreshed Holiday Inn Express & Suites is a BIG improvement over the Ramada Limited it used to be. Heard from management that this was a multi-million renovation and you can tell! Easy to find with a GPS - area is a... More

We booked an overnighter here and the hotel is in the middle of a very seedy part of town. It was under construction and when we got there all they had was a smoking room. It appears that their websit defaults to smoking room as preference. They were unable or unwilling to give us a non smoking room when we... More

For downtown Los Angeles, this was an okay hotel in accordance with the cost. The check-in service was great. When we acquired about local sites, the representative was able to give us menus and printed a map from the computer that gave us directions to a specific address--she really went out of the way. At the check-in, there were free... More

I just stayed at this hotel with a couple of friends through booking from Priceline. When we checked in, the lady was kind and we headed to our room. The following morning, my friend goes down for continental breakfast and mentions about the two of us in which Jorge (horrible customer service clerk) states that because there are 3 people... More

Our stay at this hotel was a horrible experience from beginning to end. When we arrived at check-in, the desk associate by the name of Monica made check-in the most difficult of situations. We had a pre-paid reservation in hand, which stated we had requested a non-smoking room. Monica informed us that we were in the computer for a smoking... More

This hotel is expensive and the online description does not absolutely describe the reality. It looks old, filthy, unsafe, the internet connection sucks. The area looks very dangerous and I dont want to go out by night. It is far from the attractions it advertises. There's nowhere to to go out not even for dinner. Pawn shops and second hand... More

Please if you value your life, do not stay here..Go elsewhere,save the extra money whatever, it's DANGEROUS..and should come with a warning !!! Very scary location. We were up all night watching drug busts etc....Can't go to eat anywhere because it's so unsafe.We had to call the front desk 3 times to make certain the front door was closed..We put... More

This hotel was absolute crappola! The pictures are not representative of the actual building, as it currently looks more like a construction site than a hotel. The first night we got there, our toilette flooded, the front desk person asked us for a cigarette, and told us that the neighborhodd was safe to walk in, eventhough we learned quite quickly... More