Great location if you are planning to visit Universal Studios - just a short walk to the park. Please note that the 10 minute walk to Universal is not handicapped-stroller friendly. Those of you that don't want to climb hills/steps and cross traffic will want to wait for the shuttle that comes every 20 minutes. (they say 10 minutes, but...
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Dear Jaimekaye-
Thank you for your great rating and comments and I was happy to hear that you enjoyed your stay. The walk up to Universal can be a challenge with a wheelchair or stroller as there is a flight of stairs. I agree with you that in these cases it would probably be best to take the shuttle operated...
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Stayed early May, 2012 for 6 nights. Upgraded to Club floor for included breakfast, evening snacks, free internet and reduced parking fees. An upper floor and SW corner room gave a great view. Most importantly in is very very convenient to North LA.
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Dear Rockwalltraveler-
Thank you for your recent six-night stay and we're glad you enjoyed your upgraded room and the amenties offered by the hotel. Please don't hesitate to reach out to me if I can be of any future assistance as you plan your next visit to the hotel.
Sincerely,
Randy Player
General Manager
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We stayed here on a recent trip to LA and were very happy with the hotel. It was in a good location as it was just a 10 minute walk to Universal Studios/City Walk where they have tons of restaurants & shopping.
Our room was super clean and nice--it seems to have been renovated recently. The bathroom was a bit...
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Dear Johnti006-
Thank you for sharing your experience at our hotel. It was great to read that your room was "super clean" and that our staff took such good care of you and quickly accomodated a change in your room. We look forward to welcoming you back again soon. Tomorrow (May 24th) is the official grand opening of the new...
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I apologize for such a late review. My family and I visited last year in June. I informed them of my occassion ahead of time. The staff went out of their way to welcome our family. Randy Player, GM and his staff were amazing. Can't thank them enough for making my daughter feel so special. You guys are awesome. May...
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Dear Netneth-
It was great to hear from you again and thank you for sharing your kind words. I hope all is going well for you and your family!!! Hopefully you're planning a return visit again this summer to check out the new Transformers ride. Don't hesitate to reach out to me and we'll make sure you have another great...
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Went to this hotel for a a High School Reunion. Thought it might be wise to get a room and have some friends pre-party and visit my friends room post party. My room was big and we were able to fit several couples in for our pre-party. Only down side we did not have a frig. The party was on...
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High School Reunions are such great fun, and we are very pleased that we helped make this a memorable visit for you. Our suites are indeed spacious and comfortable. We do hope to be of service to you again. Thank you for the review!
Your friends at the Sheraton Universal
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I stay at a lot of Starwood hotels and am impressed by the personal service and attention offered with every stay and the general decor and amenities at this particular Sheraton. It has more character than most hotels in this chain, is a great value for the location, and has a nice gym.
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Dear guest, thank you taking the time to write your review. It is very true that we genuinely care for our guests. The great guests are what make this hotel such a fun place to be at, it just does not feel like work. Our staff make it a point to get to know you and give personalized service because...
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I have stayed at Sheraton Universal a couple times for business. It is a good hotel that is comparable to most Sheraton hotels. The rooms have been updated - though the bathroom seems to be on the smaller side. The lobby includes a pretty good bar and the restaurant on the ground level serves good breakfast.
The hotel has a...
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Dear Guest, we appreciate the time you took to write your review . Thank you for the praise about the bar and the lobby. The Californias restaurant is indeed a great place to grab a delicious bite as well. The shuttle you mentioned is run by Universal Studios , so they do dictate the time the shuttles runs. It is...
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My husband and I stayed at this hotel for only 2 nights and would definitely go back. We were very impressed by the courtious staff and super fast service. The hotel is very clean and updated. The only small negative issue was the air condition which was not powerfull enough for our taste.
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This was once the only hotel on top of the San Fernando Valley hill shared with Universal Studios Hollywood. It shows is age a little, compared to the newer Hilton built next door. But apparent refurbishments have kept it relevant. Walking distance to the Studios means you don't really need a car, which costs $18 to park at the hotel...
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Dear Guest, thank you for the review and the feedback, it is definitely shared with the team. We are glad to see the room amenity’s were convenient for you and you enjoyed City Walk as well. It is a great way to spend the day. The staff as you mentioned does extend every effort to see that our guest’s are...
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I'd rate this hotel as just kind of average... the sleeping rooms are somewhat dated-looking with dark furniture, but they have flat screen TVs and comfortable beds. There's an in-room coffee maker with Starbucks coffee. The room and floor I was on (8th) were nice and quiet on the night I stayed there.
The first floor lobby/bar area really seemed...
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