I checked in and asked for a quite room.. I was on the 8th floor and all I heard all night was the freeway noise coming into my room. I wish that the person who checked me in would have put me on the other side of the hotel, so I didn't hear the freeway noise.

Starting with the reservation person (Ed) that was very knowledgable and courteous through the entire process, he was the best customer service person I dealt with in my time making reservations on the phone. Once I arrived to the hotel every person treated me like I was a star. My best stay anywhere in the United States. Very good service... More

We were in a club-level two queen bed room. The room was nice and clean but the bathroom was kind of small. (I was afraid stuff at counter may fall into toilet) We had free breakfast and afternoon snack at club lounge which were delicious and healthy. It also had a computer with free internet access at club lounge. It... More

We enjoyed our stay very much. Our suite was great! The only problem the sleep sofa is not a really sleeper sofa that pulls out into a bed. The room was keep very clean. The breakfast and evening hors d'oeuvres was delicious!!! The staff was helpful and friendly. Enjoyed the shuttle service to and from Universal studio and city walk.... More

Our stay was great. The maid service was not very good. They left dirty dishes and took a long time to get our room clean. The conceriege was awesome and the front desk was great! We loved the shuttle to universal studios and that it was walking distance. Sheratons pool was broken so we had to use Hilton's but it... More

We personally loved this hotel and really enjoyed our stay. We're new SPG members and were treated very well. We had a nice comfortable room with a nice view of Universal Hollywood. A buffet breakfast was included in our package. (Delicious) The front desk staff as well as Bellhop and Doorman were all very friendly. I read the negative reviews... More

The air/heater was very noisy, rattled all night. The headboard of my bed was fabric and it was very worn where someone's head would be. There were tears in the carpet and the furniture was a little beat up. Not what I would expect for a Sheraton property. Staff was very friendly and the parking is very convenient. View was... More

Not really sure where to start....I'm a platinum 50 spg member and when I arrived I was informed that I would not be given a room upgrade (this has never happened to me). To make matters worse, I think I was given the worst room in the hotel. It was by far the smallest hotel room I have ever stayed... More

Uncaring Staff. I give lots of room to hotel staff who are busy and have alot of people to take care of. That said, the problems began when I arrived and the Concierge couldn't give me enough time even to tell me where to park my car. So, I parked in the garage. We asked where the shuttle to Universal... More