stayed here with my daughter so we could catch a very early flight. The Hotel's restaurant, Alfiere was very good...The waiters were very attentive and very welcoming to my daughter and I. The work out room was well equipped. The pool area was spacious and clean. There was also a very nice common area with nice seating and TV's across...
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The Westin has the best beds and the brand guarantees for a great night of deep sleep. This applies also to the Westin San Francisco Airport.
The rooms are well equipped, and a nice shower, decent cup of coffee you can easily brew yourself in your room, fast internet access- all is great.
I checked in at 1.30 am and...
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Dear Guest,
Thank you for your feedback. We really appreciate the time you took to leave your comments. We are deligthed you enjoyed the Fitness Room and our Heavenly Bed! We look forward to welcoming you back when you are in the Bay Area again.
be well
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This hotel is older but mantained ok. The staff is nice enough but a few where indifferent especially in the restaurant. The restaurant it's self has decent food but very expensive for a limited selection and so-so service. Go down he street to the Elephany Bar for dinner, but be prepared to wait. They don't take call ahead.
The rooms...
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Dear Guest, I am delighted to hear that you plan to stay with us in the future. Our Heavenly Beds help to provide a refreshing nights sleep and we are glad that you enjoyed their comfort. Thank you for taking the time to offer your balanced feeback regarding your overall experience. It is our goal to exceed your expectations during...
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A great location but this hotel does not match what one normally expects from the Westin brand. The hotel looks dated and needs refurbishment. Saying that, I found the staff to be friendly and helpful and that counts for a lot.
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Dear Guest, we are delighted that you found our associates to be both friendly and helpful. In addition to our great staff, our proximity to San Francisco International Airport and both the Millbrae and SFO BART stations helps to make us a great choice when visiting San Francisco. Thank you for offering your balanced feedback regarding your experience.
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I love Westin, they charge a premium but they are consistently well maintained and I always have a good stay, except for this one. Room was old and stuffy, the bathroom door jammed and locked me out and the phone battery was dead. Called maintenance who unlocked my bathroom soi can get in it, and turned the room a/c compressor...
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Dear Guest,
Thank you for taking time to share your experience with us. I apologize for the difficulty with the door and A/C in your room. These are items that should be in good working order upon your arrival. It seems as if both items were addressed by our Engineering team when we were notified. I would also like to...
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I was extremely and happily surprised that the Westin's rooms were so nice with exceptionally comfortable beds. They even have a "Green" policy so that if you're staying more than one night, you can skip your choice of noights to decline sheet and towel changing and earn more Starwood points or $5 off anything in the hotel. The bathroom shower...
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Dear Guest,
Thank you for your feedback. I am delighted to read you enjoyed your experience with us. It is our goal to provide you with a personal and renewing stay. Our heavenly beds are known for providing our guests a tranquil night's sleep. I hope that when you are in the Bay Area again, you will stay with us...
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Have been staying here several nights a month for the last year or so for work. The rooms for the most part are clean and updated with Westin amenities. However, they are not up to the usual Starwood level. Internet is slow, shower heads are old white ones the Westin first started using when they changed to the Heavenly shower...
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Dear Guest,
Thank you for your balanced and thoughtful feedback. We know that everything we do communicates the unique individuality of our Westin Brand. We are proud to offer you Starbucks Coffee in your room along with our many Heavenly White Tea amenities and supplies such as the Heavenly Robe. Thank you again for taking the time to share some...
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Stayed here on 5/1/12 when i was bumped off a flight back to seattle and forced to lay over in san francisco. The hotel itself is decent. not nearly up to the standards of other westin properties iv stayed at but ok. Bed was very comfortable, and the bathroom was clean. my main gripes were that the internet was so...
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Dear Guest,
Thank you for taking the time to provide your balanced feedback regarding your experience at the Westin SFO. We know that everything we do communicates the unique individuality of our Westin Brand and the Westin SFO. Please accept my apologies for your experience with your internet connection and your in-room dining order. While the timing was not ideal...
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The Westin Millbrae at the San Francisco airport is extrememly convenient to the airport. The shuttle runs every twenty minutes and is a short ride. While not luxury, the hotel is reasonably nice, clean and has comfortable beds. In addition, the staff was very pleasant and helpful.
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We know that everything we do communicates the unique individuality of our Westin Brand. I was very pleased to learn how much you enjoyed your stay with us and our convenient location to the airport. I would like to thank you for letting us know how impressed you were with the service you received. We look forward to your next...
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I enjoyed staying at this hotel for a conference. The facilities were super clean, the staff were ridiculously nice, and the location was great. It's just across the street from a wonderful walking path. The airport shuttle service ran very frequently so it was easy to get to and from SFO.
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Dear Guest,
Thank you for providing comments about our property and you stay with us. Our team takes great pride in delivering the kind of service Westin is known for. I will be sure to share your comments with our team as well. We hope you will stay with us again whenever you are in the Bay Area
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