Updated rooms, friendly staff (Gary at the front desk is very nice), good location - this hotel is within walking distance of everything! The only issue is the thin walls. We could hear a lot of outside noise. We didn't use the pool. It was kind of small, plus the weather wasn't that warm during our stay. But I would... More

This is the second time we have stayed at this hotel and it’s a great value. You cannot beat the location. It’s a short walk to all of the restaurants/shops in downtown napa. The place is clean, the beds are comfortable and there is free parking at the hotel. The rooms are a bit small, but have everything you need... More

came to see show at uptown (1 block away)Was leery about hotel after reading reviews-polite helpful staff ,newly renovated rooms,comfortable bed Great location walking distance to everything,After we got home we realize we left suitcase at hotel staff went above and beyond to help ship bag back to us thank you Gary.next time i go to Napa i am staying... More

I can understand how this hotel has such mixed reviews. I saw first hand how the rooms differ greatly. I tried to book with the hotel directly, but they had no King with jacuzzi available so I booked with an online site. We stayed 3 nights at this hotel. The room we were given was dark (the wall was actually... More

Check-in was bizarre. The desk clerk bounded out of the office and was very very loud and shouty (in a friendly way). When he realized we were from England he started asking silly questions about the Queen and Diana. Then, at about 10.15pm he phoned the room to ask us who we were! We could be forgiven for thinking that... More

The building and rooms appear to be in great shape, but there were several issues once we got settled. The hot water was intermittent, some of the electrical outlets didn't work, the room phone was inoperable, and there was a tube TV with only four or five functioning stations (the rest were covered in static). We also had difficulty opening... More

Service was great. However room was shabby. TV showed only black and white pictures. No amenaties such as conditioner or body lotion. Bathroom sink had hot and cold water mixed up. Could hear people in the courtyard Elevator had wires showing and was slow. Stairs were scary and did not feel stable. Hotel was good if you are just needing... More

I have been to Napa several times to go to concerts at the Napa Valley Opera House. We have stayed at the Napa Valley Hotel & Suites every time. It is in excellent proximity, just a couple of blocks, to the Opera House and to the many eateries. The rooms at the hotel are very nice, the staff are so... More

We have stayed at this hotel the last few years and as recent as 2 weeks ago. The location is great with walking distance to anywhere downtown shopping, bars and restaurants. They recently updated the rooms and we were happy with everything. The staff was really helpful and friendly.The last stay I left some personal items in the room and... More