This is strange hotel. I stay in Starwood properties often, and I do like W brand. The problem is that hotel doesn't really represent W brand. It is looking more like Hampton Inn from outside, and not much contemporary design and cutting edge touches from inside. Location is not good. It is on other (East) side of the Dubmarton Bridge,...
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I have stayed here twice and both times were great. Incredibly accommodating staff, just call the front desk if you need anything. I actually forgot my razor one trip, and the front desk sent one right up to my room along with some shaving cream. Excellent rooms, they don't feel like your typical hotel room, but more like a nice...
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This W Hotel is located on the eastern side of the San Francisco Bay. It's not as swanky as other W hotels, but finds a nice balance.
It is perfectly based, if you are here on business in the Silicon Valley, e.g. Facebook, which is just 10 minutes away. It is not a good location for San Francisco sightseeing trips:...
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Hello, and thank you for providing this review of your stay with us. You are correct, we do cater to the business traveler in the Silicon Valley area. We are conveniently located near major highways, airports, and many of the office destinations.
We do receive lots of compliments on the size and amenities of our rooms. I hope next time...
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How would you like to fly across the US and get to a hotel with just sleep on your mind and not have your reservation honored? This has happened to me twice at this hotel. I will not give them an opportunity for a third time. The first time it happened the hotel manager called me and promised it would...
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Hello, and thank you for bringing these items to my attention. First, I sincerely apologize for the inconvenience you experienced. I completely understand the frustration of traveling, and only wanting to get to your room.
As I am new in this role, I cannot speak to past experiences, but can assure you going forward that this not typical of a...
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I am a frequent business traveler, and have gold member status at a competitor brand, yet I ALWAYS stay at this W if I'm anywhere near this area. I have never been to a hotel so committed to ensuring my stay is perfect. They are responsive to all concerns and truly value their guests. I love this place!
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Thanks for the kind words! We love our frequent guests, and I am so glad that you feel welcome at W Silicon Valley.
Looking forward to your return!
Brad Wulff
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Not in any way up to the level you would expect from a W hotel. In general the whole place is rather dark, dismal, with a rather heavy atmosphere. I had a bad experience my first night (a Saturday) due to a private party that had more or less taken over the hotel, and a disco which kept me awake...
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Hello, and thank you for providing us with feedback on your recent stay. I am sorry you were inconvenienced by the event that was on property, a good night’s sleep is extremely important. We do try our best to balance all of our guests’ needs, including those that book events. I am glad we were able to come to a...
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I love W hotels so I really wanted to like this place but....
-When you stay a W you expect a cool bar scene. Not at this hotel. Bar was closed before 11 PM. And there is nothing else right there so it's not like you can walk down the street to someplace else. While I was there 2 other...
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Hello, and thank you for providing this review on your recent stay with us. We cater to a variety of extended stay and business travelers, and our location is conveniently located within minutes of most major business centers, Silicon Valley, and major highways.
I am glad our Talent was friendly and helpful during your stay, we take great pride in...
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The place is pretty beaten up and needs a refresh...That's the first issue. The second is the location - it's not really in the Silicon Valley; it's well north and really "East Bay".
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Hello, and thank you for providing feedback on your recent stay with us. We are always on the lookout on how to best improve our guest experience.
We usually receive great reviews on the design of our hotel, and the state and amenities of our guest rooms.
While our location is not in the heart of Silicon Valley, we are...
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Let me start by saying that I'm Platinum with Starwood & Gold with Marriott so it goes without mentioning that I stay in a lot of hotels. Avoid this one if at all possible. Unless you are doing business in Newark, CA find somewhere else. If you are doing business in Newark, CA & can deal with a short drive...
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Hello, and thank you for taking the time to write a review.
We appreciate the chance to receive guest feedback, so we can use it to improve our service and increase guest satisfaction.
First, thank you for choosing to stay at W Silicon Valley, we value all of our business guests, especially loyal SPG members. With the plethora of options...
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I'm guessing that the place is busier during the weekend because of all of the surrounding tech companies (Logitech within walking distance, etc) but for our Friday/Saturday night stays, it was delightful. So many hotels on weekends evenings can be loud with wedding and other events being there - but not this property, at least not when we were there....
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