This property makes money due to the location. It's very old and the room we had was nothing special, at all. In fact, other than the bed, the only other place to sit was at a desk chair. They advertised wifi in the room, but that's only if you pay $11 for a 24 hour period. The free wifi in... More

Spent 6 nights - staff was great - not 1 that didn't give the impression they really enjoyed their work! Great job - thank you. More

This hotel is a beautiful and relaxing place to stay. My only complaint is how expensive parking is. I left an expensive electronic device there and called on my way home to inquire about it. They were very efficient and mailed it to me. I plan to stay there again. More

Expansive grounds and charming lobby including attractive bar and lounge doesn't compensate for poor quality of rooms. Bathrooms are outdated (shower curtains + old fixtures), light colored carpet in living area was stained, and worst of all I paid extra for a "bay view". Unfortunately, to see the bay one has to strain his/her eyes and play "where's waldo" while... More

The entire Newport Beach area is "high end" and this hotel is no exception. First class service, food and accommodation...and a great location too for anyone who wants to do some shopping or is just looking for a restful break from Los Angeles. There is a small par-3 course on the site and the kids seemed to really enjoy it.... More

Long wait time at the front desk. New Front Desk employee was very rude. The same person lacked the skills to to a basic Hotel check out. Again the Front Desk. Service was not up to Hyatt the usual quality. Management was responsive. Another concern was the pool. I noticed a lot of birds in the pool. I was concerned... More

I'm a Hyatt Gold Member, so I've stayed at a lot of their properties and this one is ok. The property itself is great! It is a quick and easy drive from the Orange County airport and conveniently located in a perfect spot of Orange County as you can drive down to Laguna Beach, cruise through Newport, shop in Crystal... More

Not sure what the deal is with all the bad reviews. We had a great stay. The grounds are beautiful, the pools and jacuzzis were clean. Room was clean and comfy. No noise issues, no complaints! Maybe the issue is what building you stay in. After trying to decode some reviews, we figured out most people like THE LIDO BUILDING.... More

First of all the location is decent but not overall amazing. Self parking was easy however it is quite a walk from the parking lot to the lobby to check in, longest walk ive had to make from hotel parking to lobby. The lady who checked my girlfriend and myself in was very rude and seemed more interested in the... More