Pros: The price for the hotel was decent for the type of room. The beds were very comfortable. The beds and pillows were the best I have ever slept in. The rooms were very clean. Shower and bathroom were clean. Hotel was quite for being near the airport. Lots of places to eat at nearby. Cons: water pressure in the... More

Hotel is quiet, despite how close it is to the airport. It is closer than the car rentals! Beds were comfortable, staff was friendly and helpful. There was a variety of choices for breakfast. Good location if you're going to an event at Oracle, as well as proximity to Alameda.

I travel a great deal for work. I am usually in California 8 to 10 times every year. I have tried a number of different hotels and brands. I was in Oakland over the weekend for a baseball game with my son. The staff was outstanding and the hotel was clean & comfortable. This is the best hotel in the... More

My husband and I were stranded waiting for our guest to arrive from hawaii after their plane was delayed 5 hours. We went to the hotel and they were amazing. They gave us a reasonable rate even though it was clearly not their fault that we were stuck. Aileen and Vicky were great people to work with and I couldnt... More

I travel on business to Oakland at least once a week. I will always choose the HIE on Airport Access Rd. The personel at the front desk are always helpful, quick and efficient. I would especially like to point out Hitika (Giants fan) and Kristy (Warriors fan) and their friendly interaction with the guests arriving. Their personalities alone are almost... More

My husband and I stayed here for two nights when we were returning from Hawaii to the mainland. It was a good choice for us as all we desired was a very clean room, a comfortable bed, a speedy shuttle pickup at the airport, quick checkin service, good water pressure in the shower, and plenty of pillows and clean towels.... More

I've stayed here and once for a very extended stay. The service personnel (Yenny, thank you!!) were great, the shuttle service excellent (Patrick does a great job!! thank you!!). The breakfast is good and always replenished promptly; the staff will do everything to please you!! The General manager (Vickie) was very helpful and made our stay extremely pleasant. Actually, the... More

Been staying here for a while now. Vicky was very pleasant and took care of us. . Its a really great location so close to airport, golf and Franchescos which is my favorite place to eat. i really hope they decide to bring back the happy hour at the hotel.

The rooms are okay. My AC wasn't working properly, but since I was there for only one night it didn't matter to me. There's a nice little continental breakfast starting at 6:30am. Got a little bite to eat before leaving. There's a complimentary shuttle to and from Oakland airport. My driver Patrick was simply fantastic. He told me a lot... More