Thank you for your great review of our property. I'm so pleased to hear such a positive comments about our staff, especially about Mina. Fumigation/construction can be stressful sometimes and we are glad that we were able to make your stay enjoyable during that time. Thank you again for your review. Please, do not hesitate to contact me directly at... More

I would like to personally thank you for taking the time to write such wonderful things about your experience at our hotel. It was especially pleasing to read your comments about the staff, especially Bryan. Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again.... More

I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. Our business is... More

Thank you for taking the time to write a review of your stay. The issues you described are not acceptable, and I sincerely apologize for your experience. I appreciate you bringing this to our attention. Once again I am so sorry to hear that your stay was not that great. If you have any additional feedback, please reach out to... More

I would like to personally thank you for taking time out to write such wonderful things about your experience at Extended Stay America Orange County - Katella Ave. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that... More

It was very kind of you to for take the time to publish such a positive review of your stay at the Extended Stay America Orange County – Katella. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing... More

I recently received a copy of your review of the Extended Stay America Orange County – Katella. Our company prides itself on excellent guest service, so it was gratifying to read your feedback about our staff. I would like to give you my most heartfelt apology regarding the part of your stay that was not satisfactory. We challenge our staff... More

It was very kind of you to take the time to publish such a positive review of your stay. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of... More

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that your stay with us was pleasant. Thank you again for your kind words about the staff. We look forward to seeing you again, should your travels bring you back to our area. More