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Courtyard by Marriott Los Angeles Old Pasadena

3.0 of 5
180 North Fair Oaks Avenue, Pasadena, CA 91103
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Courtyard by Marriott Los Angeles Old Pasadena
Ranked #2 of 28 hotels in Pasadena
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274 reviews from our community

Traveller rating
    105
    109
    34
    18
    8
See reviews for
Families
60
 
Couples
62
 
Solo
21
 
Business
90
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Eugene, Oregon
Contributor
12 reviews 12 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 14 May 2013

Stayed here while moving my daughter from LA to Pasadena. Could not have asked for better service! Greeted by very friendly valet and desk service, Marcus in particular. My room was clean and well maintained with a nice view of the swimming pool. The fitness center is small but adequate with fine operating equipment. It could be a little cooler... More

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Courtyard_Pasadena, Director of Sales at Courtyard by Marriott Los Angeles Old Pasadena, responded to this review
16 May 2013

Thank you for taking the time to share your experience about your stay. We pride ourselves in the level of service our staff provides all the way through our housekeeping staff to our valet staff. Our property is equipped with state of the art equipment as you mentioned you saw in our fitness center. We are glad we were a... More

San Ramon, California, United States
Senior Contributor
34 reviews 34 reviews
24 hotel reviews
Reviews in 24 cities Reviews in 24 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 14 May 2013

Let me preface by saying my hotel chain of choice is Marriott and I am a Gold status member in their rewards program. That said, I have never had such a bad experience at any hotel regardless of brand. It started when Marriott's 800 reservation line mistyped the arrival date for one of the two rooms I reserved. To put... More

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Courtyard_Pasadena, General Manager at Courtyard by Marriott Los Angeles Old Pasadena, responded to this review
15 May 2013

Dear Roy, Thank you for your feedback and being a loyal Marriott Reward member. While it may be fair to say that your experience is not reflective of our typical service, we certainly respect that it was your experience. I would love to talk to you personally about how moving forward we may better serve your needs. Should time allow,... More

Jacksonville, FL
Contributor
17 reviews 17 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 13 May 2013

This hotel is excellent! I can't say enough good things about it. The rooms are very nice, comfortable bed, beautiful pool and outdoor lounging area, beautiful lobby, and very friendly staff! The price was very reasonable and location is perfect! Will definitely stay here again! Our daughter lives in LA and lives in a small place with a million roommates... More

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Courtyard_Pasadena, Director of Sales at Courtyard by Marriott Los Angeles Old Pasadena, responded to this review
16 May 2013

Thank you for taking a moment to share with us your experiences you have had at our hotel. We pride ourselves on the level of customer service we provide along with the upkeep and maintenance of our property. We look forward to your future visits to the LA area, we are glad we can become your home away from home... More

San Francisco Bay Area
Senior Contributor
43 reviews 43 reviews
37 hotel reviews
Reviews in 30 cities Reviews in 30 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 9 May 2013 via mobile

The lobby looks great! Very new and modern. The front desk and front door area has great service, and a friendly buzz. However, beyond the lobby things go downhill. Rooms are tired, and seem so much older than the lobby! There's a general feeling of a lower quality Courtyard (in the rooms). Pool looked nice. Management was not attentive to... More

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Courtyard_Pasadena, General Manager at Courtyard by Marriott Los Angeles Old Pasadena, responded to this review
13 May 2013

Thank you for taking the time to give us your feedback. Glad that you enjoyed our newly renovated lobby. It does have a great buzz and energy about it with our location as a great compliment. Your comments on our rooms are appreciated as well. Just like updating a room or kitchen in your home, it instantly makes the other... More

Louisiana
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 8 May 2013

Courtyard Marriott in Old Town Pasadena is a nice place to stay. Rooms are comfortable and clean. Lobby is open and large with fireplace, sofas, chairs, 3 computers for general use, 2 more for airlines/boarding passes. Staff is super helpful and friendly - and that goes for everyone we encountered - desk staff, concierge, valets, housekeeping, even the guy serving... More

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Courtyard_Pasadena, Director of Sales at Courtyard by Marriott Los Angeles Old Pasadena, responded to this review
9 May 2013

Thank you for taking a moment to share with others your experience you have had at our hotel. We do our very best to make every guest feel at home in every aspect of their stay all the way to the cleanliness to the hotel to the service we are able to provide you. Our convenient location to Colorado Blvd... More

Tyler, Texas
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 3 May 2013

When I arrived I was immediately greeted by the valet staff and was directed to the parking garage so I could park after checking in. It is a multilevel garage and you can park on the same floor as your room. If you have a room on the front side of the hotel (Fair Oaks Ave), it will be a... More

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Courtyard_Pasadena, Director of Sales at Courtyard by Marriott Los Angeles Old Pasadena, responded to this review
6 May 2013

Texas Ray, We truly appreciate and thank you for taking the time to highlight your stay with us. We especially thank for you for recognizing our hotel staff in your comments. Your other notes were detailed and appreciated as well. We will share your feedback with our operations team with the goal of making future stays even better. Many thanks... More

Albuquerque, New Mexico
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 28 April 2013

This is the place to stay when you have Huntington taste on a Courtyard budget. The hotel is located in the heart of Old Town Pasadena -just a two block walk from Colorado Blvd. You can leave your car in the self-park garage, or valet park for the weekend. No need to use the car again until Monday- because Pasadena's... More

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Courtyard_Pasadena, Director of Sales at Courtyard by Marriott Los Angeles Old Pasadena, responded to this review
29 April 2013

Traveler, Thank you for your kind words about your experiences you have had at our hotel.Our professionally trained staff give our very best effort to give you the service you deserve. Our very convenient location makes it very easy to get out and explore without having to worry about finding parking and other parking fees you find in Pasadena. It... More

San Diego, California
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 25 April 2013

A couple of weeks ago, I went to Pasadena with 3 gal pals for a fun weekend and we stayed at the Courtyard by Marriott. We pulled into the driveway and were immediately greeted by the valet staff. We advised them that we'd be doing our own parking , self-parking is $15.00/day - I gave my name for the two... More

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Courtyard_Pasadena, Director of Sales at Courtyard by Marriott Los Angeles Old Pasadena, responded to this review
29 April 2013

Thank you for taking a moment to share your experiences you have had with us at our hotel. We are glad our ideal location made your visit to Pasadena a convenient one. All of our staff does our very best to make every guest comfortable and exceed their expectations, and we are sorry to hear about your housekeeping mishap. With... More

Portland, Oregon
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 21 April 2013

What a great hotel! Great people, great atmosphere! I usually stay at the Hilton when I come to Pasadena and I regret that it took three times coming here before I tried out the Courtyard. Within 30 minutes of being there I had gotten a complimentary breakfast coupon, a bag of goodies (with extra chocolates as they could tell I... More

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Courtyard_Pasadena, Director of Sales at Courtyard by Marriott Los Angeles Old Pasadena, responded to this review
23 April 2013

Sarah, Thank you for your kind words. We appreciate you taking the time to share your great experience here at Pasadena’s best hotel. So glad we were able to finally lure you away from the Hilton. We will keep your chocolates safe, water chilled and your fruit plate fresh in anticipation of your next visit. Until then, safe travels. More

Phoenix, Arizona
Top Contributor
93 reviews 93 reviews
48 hotel reviews
Reviews in 51 cities Reviews in 51 cities
90 helpful votes 90 helpful votes
4 of 5 stars Reviewed 12 April 2013

Within walking distance of all the restaurants and shopping. The rooms were well equipped, everything was present and in working order. The bed was comfortable, pillow selection good. Rooms are on the small side, and generic. Liked the Paul Mitchell products in the bathroom. Towels were large, dried well, not soft though. Noise from ajoining rooms (and the one above)... More

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Courtyard_Pasadena, Director of Sales at Courtyard by Marriott Los Angeles Old Pasadena, responded to this review
16 April 2013

Thank you for taking the time to provide feedback on your recent stay. I am sorry you experienced some challenges with noise. Our urban location is extremely convenient to Pasadena’s best restaurants and shopping and we hope you had time to experience some of them. We will share your feedback on our wine choices and again do appreciate you taking... More

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Additional Information about Courtyard by Marriott Los Angeles Old Pasadena

Also Known As:
Courtyard By Marriott Los Angeles Old Pasadena Hotel
Courtyard By Marriott Los Angeles Old Pasadena Hotel Pasadena
Courtyard Pasadena
Courtyard Los Angeles Old Pasadena
Pasadena Courtyard
Pasadena Marriott
Address: 180 North Fair Oaks Avenue, Pasadena, CA 91103
Phone Number:
Region: United States > California > Pasadena
Amenities:
Business Centre Fitness Centre Free High-Speed Internet Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotels in Pasadena
#5 Business Hotels in Pasadena
Price range (per night): RM372 - 774
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
The Courtyard by Marriott Los Angeles Pasadena/Old Town is located in the heart of Old Pasadena. This Southern California jewel of the Los Angeles area has everything you want in a modern but historic city. Home of the annual Tournament of Roses Parade and college football's Rose Bowl Stadium, home of UCLA Bruins home games, Pasadena is where you want to be in the Los Angeles area. The Courtyard by Marriott® Pasadena Old Town is an upscale full service 314 unit hotel featuring deluxe guest rooms and executive suites with complimentary high-speed Internet access. The Paseo Colorado outdoor shopping plaza is five blocks from this city center hotel. Nearby golfing includes the Annandale, Brookside, and Eaton Canyon courses. Other attractions such as Universal Studios Hollywood®, Santa Anita Race Park, Dodger Stadium, the Staples Center, and Huntington Gardens are easily accessed. The Courtyard by Marriott Los Angeles Pasadena/Old Town keeps you comfortable, convenient and connected. ... more   less 
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