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All 15 Pleasanton hotels »

BEST WESTERN PLUS Pleasanton Inn

2.5 of 5
5375 Owens Court, Pleasanton, CA 94566 (Formerly Ramada Inn)
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BEST WESTERN PLUS Pleasanton Inn
Ranked #10 of 15 hotels in Pleasanton
3.5 of 5 stars 21 Reviews
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21 reviews from our community

    Trip type
Traveller rating
    4
    9
    4
    2
    2
Date Rating
Groveland, California
Senior Contributor
31 reviews 31 reviews
Reviews in 17 cities Reviews in 17 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 20 February 2012

Called ahead to see if handicap accessible room was available. Asked specifically about shower. Got there and found the shower head did NOT have a hose and really did not work for my mom. She "made do" but I did mention the issue as we were checking out. The manager, Tim Simpson, gave us a break on the cost of... More

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Pleasantoninn, General Manager at BEST WESTERN PLUS Pleasanton Inn, responded to this review
1 March 2012

Dear Valued customer we appreciate you posting positive feedback for our hotel. As the manager I appreciate you recognizing the excellent service that was provided to you. Once again thanks for the review and we hope to see you again Thanks Best Western Plus Pleasanton Inn More

Ivins, Utah
Contributor
12 reviews 12 reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 30 January 2012

We like the old school, outside door style hotel/motels where you don't have to drag all your stuff down a long interior hallway. We also like Best Westerns, in general. This BW had those outside doors, a *very* nice breakfast area and outstanding staff that went out of their way to help us in various ways. From getting a cab... More

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Sonoma, California
2 reviews
4 of 5 stars Reviewed 19 January 2012

I had an early morning seminar in the area so we came down the night before. We, essentially, were looking for the best price possible with no real expectations. The room was clean, the location convenient. What made this my hotel of choice for any future business trips to the area was the service. Every single employee we encountered was... More

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Pleasantoninn, General Manager at BEST WESTERN PLUS Pleasanton Inn, responded to this review
1 March 2012

Dear Valued Customer, My team and I would like to thank you for taking the time out of your busy schedule to provide our hotel with positive feedback. We appreciate your patronage and hope to see you soon. Thanks Best Western Plus Pleasanton Inn More

Southern Oregon
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 24 November 2011
1
person found this review helpful

Pay an increased rate when booking online for a "pet friendly" room. Arrive only to find out that there is an additional $35/night fee for a pet. Manager told me that I should have read the fine print online, which would have directed me to call them to find out what there "pet policy" was. Why can't they just post... More

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Pleasantoninn, General Manager at BEST WESTERN PLUS Pleasanton Inn, responded to this review
1 March 2012

Dear Valued Customer, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests... More

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N. Calif
Senior Contributor
46 reviews 46 reviews
Reviews in 29 cities Reviews in 29 cities
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed 31 October 2011

decent bed, nice staff but no noise isolation from major freeway that encircles property. Average breakfast. Didn't look at pool or other amenities. Was booked for 2 nights but only stayed one due to loud traffic noise, even with best quality ear plugs was unacceptable for me. If you are not noise-averse the rest of the features were just fine. More

Was this review helpful? Yes
Pleasantoninn, General Manager at BEST WESTERN PLUS Pleasanton Inn, responded to this review
1 March 2012

Dear Valued Customer, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for the loud traffic noise. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests... More

Laguna Beach, California, United States
1 review
5 of 5 stars Reviewed 21 October 2011

True, this is not the prettiest or newest place in town but they sure make up for it in service. The staff here went out of their way to be kind, friendly and accommodating. Their genuine care and concern was evident not just with me but the other customers I saw them interact with as well. I must also add... More

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england
Senior Contributor
33 reviews 33 reviews
Reviews in 17 cities Reviews in 17 cities
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 20 October 2011

We stayed here on our way from San Francisco to Yosemite. The check in was fine and the room was clean and comfortable, it wasn't noisy at all. It had the usual things like a coffee maker and toiletries, no fridge. We asked for a non smoking room which we got. We were a little shocked at the large metal... More

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Gig Harbor, Washington
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 15 September 2011
2
people found this review helpful

Can't polish this turd. As I drove up in the afternoon, several small groups of shirtless men were on the hallway balconies smoking and drinking beer. The desk clerk had only smoking rooms remaining, but said maybe they could spray some Fabreze if the smell was too bad. (All other hotels in area were sold-out) My room was closest possible... More

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Auckland
Contributor
13 reviews 13 reviews
Reviews in 9 cities Reviews in 9 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 September 2011

We stayed here in August. We chose a room on the ground floor which suited our needs however there is alot of noise from the floors upstairs which kept us awake most nights. The airconditioning worked well but was too noisy to leave on at night time. Staff were pleasant and the hotel had a fantastic pool and spa. The... More

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See 2 more reviews by Roxy1932 for Pleasanton
Salinas,CA
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 September 2011

First it took a while to get in our room since the key didn't work, so we were moved to another one. Room smelled a little moldy, carpet little dirty and the bathtub curtain was NOT waterproof so all the water went through it flooding the bathroom floor. It was late at night so all cleaning staff was gone, but... More

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Additional Information about BEST WESTERN PLUS Pleasanton Inn

  • Best Western Pleasanton
  • Pleasanton Best Western
Address: 5375 Owens Court, Pleasanton, CA 94566 (Formerly Ramada Inn)
Price range (per night):* RM245 - 333

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BEST WESTERN PLUS Pleasanton Inn
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