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All 86 Sacramento hotels

Sheraton Grand Sacramento Hotel

3.5 of 5
1230 J Street, 13th and J Street, Sacramento, CA 95814
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Sheraton Grand Sacramento Hotel
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Ranked #9 of 86 hotels in Sacramento
Most recent review
5 of 5 stars Reviewed 14 June 2013
50states7continents Denver, Colorado
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451 reviews from our community

Traveller rating
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    171
    52
    22
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Families
50
 
Couples
71
 
Solo
32
 
Business
224
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Denver, Colorado
Senior Contributor
31 reviews 31 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 14 June 2013 NEW

This Sheraton is well-maintained, in a good location, recently renovated, and staffed by warm welcoming members. The Club Lounge had decent snacks. The front desk staff was especially gracious, as were the valets. The location of this hotel is good, albeit a bit far from the west end inclusions of the river, old town, and so on.

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Grapevine, Texas
Top Contributor
65 reviews 65 reviews
18 hotel reviews
Reviews in 24 cities Reviews in 24 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 13 June 2013 NEW via mobile

Stayed here for business trip. Very convenient to walk to great restaurants on K St & L. 11th & 12th. And to the Capital. Room was very nice & quiet. Upon checking in the desk agent was so courteous & asking where would I like my room. Thanked me for being a Starwood member. Didn't use valet for a car.... More

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See 2 more reviews by SherriB1050 for Sacramento
Oakland
1 review
5 of 5 stars Reviewed 13 June 2013 NEW

Whenever we host an event at this hotel we are always amazed at the excellent service we receive from staff. Just about every single staff person you came in contact with made you feel welcome at the hotel. It was evident they appreciated our business and went out of their way to make sure our event went off without a... More

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London, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 11 June 2013

Our door was used as a dump site. When we arrived there was a discarded appliance by our door in the corridor. The cleaners were around so we figured they were in the process of removing. To our surprise, we woke up the next morning to find a second discarded appliance! Furthermore, the windows were filthy. See attached pictures for... More

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San Francisco Bay Area
Top Contributor
55 reviews 55 reviews
54 hotel reviews
Reviews in 45 cities Reviews in 45 cities
143 helpful votes 143 helpful votes
4 of 5 stars Reviewed 10 June 2013

I recently stayed at the Sheraton Grand Sacramento for a couple of nights. The hotel is located across the street from the Convention Center and just a few blocks from the state capital and a 15 minute walk to the Old Town. The public areas including restaurant, bar, and meeting rooms are in a beautifully restored old building with comfortable... More

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Sheraton_Grand_Hotel, Manager at Sheraton Grand Sacramento Hotel, responded to this review
11 June 2013

Dear SF-Coast-Traveler, We appreciate you reviewing our hotel in such detail! We are pleased to hear you had such a pleasant stay and we thank you for telling other guests about the aspects of the hotel that you liked. We hope to have you back again soon! Best, Customer Service Manager More

Washington, DC
Top Contributor
54 reviews 54 reviews
42 hotel reviews
Reviews in 38 cities Reviews in 38 cities
80 helpful votes 80 helpful votes
3 of 5 stars Reviewed 10 June 2013 via mobile

My partner and I stayed here for two nights when we were in town for a wedding. I was pleasantly surprised by the warm staff, intimate (for a conference hotel) atmosphere and comfortable room. The room service staff were knowledge about gluten allergens and safe allergy eating. We were on the 18th floor and had a great view of the... More

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Sheraton_Grand_Hotel, Director of Operations at Sheraton Grand Sacramento Hotel, responded to this review
13 June 2013

Dear piegirl, We value your loyalty to our properties and take these concerns very seriously. Please contact me directly at (916) 341-3655 for further discussions. Best, Charles Cho Director of Hotel Operations More

Sunnyvale, California
1 review
5 of 5 stars Reviewed 7 June 2013

I needed a place to stay in downtown Sacramento and the Sheraton Grand was recommended to me. It was a short stay and after a LONG drive from the Bay Area (there was a fatal crash on Hwy 80)...5 HOURS -yikes!! I was greeted and quickly escorted to my room. I collapsed in the room, ordered room service and went... More

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Sheraton_Grand_Hotel, Manager at Sheraton Grand Sacramento Hotel, responded to this review
11 June 2013

Dear Michelle m, Thank you very much for reviewing our hotel! We are so glad to hear you had a nice stay and that the service was memorable… especially after such an unpleasant trip here! We hope you will join us again and be able to enjoy the city a little bit more. Best, Customer Service Manager More

Huntington Beach, California
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 June 2013

The hotel was in a great location, within walking distance of restaraunts, coffee shops, parks, and the capitol building. The service was good as well and the hotel was very clean and nice. Would definitely recommend.

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Sheraton_Grand_Hotel, Manager at Sheraton Grand Sacramento Hotel, responded to this review
5 June 2013

Dear Ani4040, Thank you so much for reviewing our hotel! We are so pleased to hear you liked our location, service, and property! We hope to welcome you back in the near future! Best, Customer Service Manager More

California
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 June 2013

We were shut out of the hotel where we had made a reservation (Le Rivage, now Westin) because of a mixup, so they sent us to the Sheraton Grand. I have stayed here for work several times, but never for pleasure. The staff was extremely accomodating, and the room service breakfast and dinner were excellent. The guests were also very... More

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See 2 more reviews by Cal-Silver for Sacramento
Sheraton_Grand_Hotel, Manager at Sheraton Grand Sacramento Hotel, responded to this review
5 June 2013

Dear Cal-Silver, Thank you for letting us know about your recent stay with us! We apologize for the mix-up at our other Starwood hotel, however we were happy to have you with us! We are pleased to hear you enjoyed our room service, customer service, and overall buzz of the hotel! We are so glad you enjoyed your stay and... More

Walnut Creek, California
Contributor
11 reviews 11 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 29 May 2013

Great four days at the Sacramento Jazz Festival (formerly Sacramento Traditional Jazz Jubilee) that occurs annually over Memorial Weekend. Hotel management was responsive to individual situations. Service at Morgan's Restaurant for breakfast was attentive and cheerful. Breakfast was ample and tasty.

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See 3 more reviews by Erland701 for Sacramento
Sheraton_Grand_Hotel, Manager at Sheraton Grand Sacramento Hotel, responded to this review
5 June 2013

Dear Erland701, Thank you so much for reviewing our hotel! We are so glad to hear you enjoyed your stay and that we accommodated your special requests! We hope to see you back next year for the music festival! Best, Customer Service Manager More

 
 
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Additional Information about Sheraton Grand Sacramento Hotel

Also Known As:
Sheraton Sacramento
Sacramento Sheraton
Address: 1230 J Street, 13th and J Street, Sacramento, CA 95814
Phone Number:
Region: United States > California > Sacramento
Amenities:
Bar/Lounge Business Centre Fitness Centre Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotels in Sacramento
#13 Family Hotels in Sacramento
Price range (per night): RM394 - 905
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Situated in the heart of downtown Sacramento, you'll find the city's best shopping and restaurants within blocks of the hotel. ... more   less 
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