I stayed for two days and was very impressed with the helpfulness of the front desk staff. There was a minor glitch in the pricing when I checked in, and it was all straightened out by the morning. I liked the fact I didn't have to wait at the desk to haggle the online rate. The room was very clean... More

I found a rate on the Best Western website, and then found a lower rate on Expedia. The BW national website said that they have a lowest rate guarantee. I called the hotel directly and told them that I wanted to make a reservation but I wanted them to match the Expedia rate. The reservationist said that he only had... More

We stayed here for two nights. While the room was comfortable and appeared clean, we were jarred awake at 4 a.m. with a wake-up call we never ordered. The front desk clerk apologized and said that the housekeeping staff must have forgotten to cancel the call. We assumed that was the end of it, but again on the second night,... More

We are staying at the Sutter House. We were drawn to the 30% off if staying for three nights. That is a really good deal. But I was shocked on how beautiful the rooms are. They are completely redecorated and done so very nicely. Totally immaculate. The front desk is sooo helpful. Jeremy is very personable and a real asset... More

We love Best Westerns in general and feel safe to be there. This hotel was an exception, sadly. Located in NOT a good area and the ambiance was non-existent. The bed was fine, but the overall "feel" to the hotel way under par. We entered our wing of the hotel through an outside hallway, which was not inviting because of... More

We stayed here for one night after getting off the plane at San Francisco. It's well placed for sight seeing in Sacramento . Old sac being about a ten minute walk and the state Capitol building.is nearer still. The hotel is of unusual design and you could easily drive by without realising it's a hotel. Parking is covered and plentiful.The... More

Have stayed at this hotel 3 times. The location is great, the area is good, parking is easy, front desk employees are very nice and helpful and rooms are clean and inexpensive. I like this place and will continue to stay here. More

Hotel is directly in downtown Sacramento and amongst all the big restaurants and the capitol building. Had a room facing the pool area. Went to a bar/restaurant in the best western parking lot ..literally 20 steps out the door, convenient. Beds were EXTREMELY comfy and sunk right into it. Only downside was the paper thin walls.. could hear neighbors on... More

Lets face it, when traveling alone on a business trip you generally have only a few requirements. Usually I look for a good shower, good television, clean facility and room, comfortable bed, friendly staff, WIFI and a location that meets your needs (not necessarily in that order!). If you are traveling to Sacramento and are doing business in the downtown/midtown... More