I am shocked at all the good customer service reviews as I did not receive that. As a former front desk employee of Best Western and a current front desk employee of the Hilton, I can identify good customer service to an even greater extent then just the regular customer. I did not receive any type of greeting or smile...
More
Dear Guest,
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I have spoken to the desk clerk and she has been...
More
Stayed here last week and it was a terrible experience! Strange odor in room but stayed since it was late and I was really tired. Kept waking me up during night with the odor but phone was dead so couldn't call front desk. In the morning, discovered a very "squishy" spot under a table by the window and realized it...
More
Dear Guest,
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are a pet friendly hotel. I am sorry that you...
More
Good location. Its within a 5 mile radius of the mall and other shopping centers as well as many restaurants. They also have an order in menu. Not to mention the Staff is really people friendly and they are able to help you with anything that you may need
More
I was in Sacto for my wife's surgery. Not knowing her discharge date, the hotel staff bent over backwards to Make sure our 2 rooms were available when we needed them, and help me coordinate family visiting at various times. They made the hotel stay a non-issue when I had so much more on my mind.
More
The hotel met all minimum expectations: room was spacious & clean, beds were comfortable and the wifi was free. The bathroom however was very cramped & there was almost no counter space. We were very nervous about leaving stuff in the car after reading one of the reviews and so took everything out & brought it into our room. In...
More
Kinda nervous about staying because of bad reviews. But it was awesome will be back
More
I called on a Friday to reserve a room for a meeting, the person in charge of the meeting room rental (Horace) was very lacking in the efficiency department (exuse the sarcasm). I was told he would have the rental agreement to me within an hour, I recieved nothing for that day. I called back on Monday and left a...
More
I am sorry for any inconvenience regarding booking a meeting room at our facility. I take full responsibility for submitting a contract to you that had the incorrect price. I made a mistake on the price because I do not usually reduce the price of the meeting rooms so drastically. I had given you a fantastic deal, and I was...
More
Even if you didn't smoke they charge you the $200.00 extra. Bad location. Will never go back.
More
Dear Guest,
I am very sorry you feel you where charged for smoking in a non smoking room. There is how ever a smoke strip equipped in every room that changes color when someone smokes in the room. It changed color that is why you where charged the deep cleaning fee. I do apologize for any misunderstanding and hope you...
More
Very clean very Happy. Slept soooo well in comfy beds! Pool open late also.close to all!
More
Dear Guest,
Thank you for your response in regards to our new comfy beds. It comments like your that help drive our staff to provide superior customer serve. Thank you once again
More
Our car was vandalized, three windows broken, things stolen - and the Best Western Expo hotel did NOTHING about it! If you want details, read on.
We were traveling north from southern california to Washington state. We decided to drive to Sacramento the first night, then continue on to Ashland, OR the next day. Since the Best Western chain was...
More
Dear Guest,
Thank you for reviewing our hotel. I am very sorry your car was vandalized in the parking lot. We have all security measure in place including gates that lock at dark, and cameras through the hotel. We are not in a high crime area. it is very rare to have this happen at the hotel. We where never...
More
If you own or manage BEST WESTERN Expo Inn & Suites, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
112 Reviews
139 Reviews
98 Reviews
