It's a total disaster, and work starts early. And based on what I saw it's going to be a long time until they're finished. On the upside, the rooms are being redecorated, apparently.
Also, if you're sensitive to the noise from the airplanes taking off, this is NOT the place for you. The planes are LOUD, making any conversation outside...
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Hopefully the renovations will help insulate the walls better. I recommend calling ahead to see if the renovations are finished before booking this hotel. Definitely was not able to get any sleep. Missed the breakfast due to my lack of sleep. Sincerely, Sleepless
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Dear N_Franklin,
We are so sorry to hear that you were not able to get a good nights rest while staying with us. We strive to provide a comfortable stay with outstanding customer service for each of our guests. It sounds that we were not able to deliver half of that promise to you. I really do apologize for the...
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Major renovations occurring at this hotel, I wish I was informed of this, and I would of stayed elsewhere. There were noisy, loud construction workers around and staying overnight or staying late at the hotel. Room itself had odd odor, mildew? AC was not operating, just blowing room temp air into curtains leaving no privacy if ac was on. It...
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Dear Kaleolani,
I would first like to apologize for each of the issues you mentioned in your Tripadvisor review and I would like to thank you for taking the time out of your day to do so. With each of the items you listed I can understand your extreme frustration with your stay and I am embarrassed to hear about...
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This hotel was so moldy that I put the top up on my convertable and had to call to cancel from inside my vehicle. Like many, I have asthma that is exacerbated by the toxic mold that grows inside building walls. I pulled up and 1/2 the hotel was closed for either renevations or to be condemed. Part of the...
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Dear katastro,
After reading your review of our property I can understand how you might have had those misconceptions about our property as we are in the midst of a major renovation. I thank you for taking the time to write. I do apologize for the inconvenience that the renovation created when you pulled up to the property but I...
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I really just came hear to sleep overnight, but the room was clean and comfortable, with a nice desk area and free wifi. A convenient place to go to the airport the next morning.
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Dear Jack90291,
Thank you very much for offering your review on our property and the time it took to do so. We are so glad to hear that you enjoyed your stay and took advantage of our close proximity to the San Jose Airport.
We hope that the next time you are in town you will be able to utilize...
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We stayed in this La Quinta overnight while on a layover. The location is not great, but for airport or business travellers that's not as important. The hotel is older so you can hear a lot going on in rooms around you (and you can hear the plumbing in the adjacent bathrooms), and the planes flying overhead can be heard....
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Dear mlemire617,
Thank you so much for your time it took to write your review of our property and we are always happy to hear that we were able to fully satisfy our guests. We look forward to hosting you again soon so you can see why we are so excited about everything that is going into the renovation.
All...
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We stayed here one night Mar. 29 prior to flying out of San Jose the next morning, and although previous reviews are accurate in that the 'old' building is dated and there is construction going on, we had a nice experience due to the people who work at this hotel. We arrived late and realized that the shuttle stopped running...
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Dear PK&TK,
It is great to hear that you were able to take advantage of our extremely close proximity to the San Jose Airport. We hope you had a wonderful trip!
Thank you much for the time it took to write your thorough review. It is always nice to know that we are able to exceed our guests expectations through...
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This is an ok hotel. The location right beside the airport is highly notisable. Its also thin walls which leads to some noise. Some of the rooms also smells a little weird, but its overall clean.
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Dear matssandvoll,
Thank you very much for taking the time to write and let us know how your stay was. We always appreciate when a guest takes the time to let us know exactly how we are doing. We are glad to hear that your group enjoyed their time here in the States and we hope that you visit us...
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I was searching for a La Quinta on my route to Ukiah and this one came up. I read the reviews and was a little concerned about the renovations. I then noticed that the general manager of this property responded to EVERY review. This told me that they were concerned about the customer. I took a chance and booked the...
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Dear ontheroad48:
Thank you very much for taking the time to let our Tripadvisor readers know how your stay was with us in San Jose, Ca. We are very glad to hear your excitement about the renovation and I can guarantee that you are not the only one that feels that way. We are working hard each day to make...
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I had stayed here a year ago, and had a spectacular room. Renovations were underway this time, unknown to me, or to Hotwire, whom I had booked through. I was put in a different wing while the nicer wing I stayed in last year was being renovated. Nice and clean, but it was more like a cheaper motel than the...
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Dear banyannook,
I would first like to thank you for taking the time to do a thorough review of your most recent stay with us here in San Jose, California. Your input and review are very valuable. I would like to apologize for information regarding the renovation not reaching you prior to your stay. We understand that for some guests...
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58 Reviews
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