There was a convention at the DT this weekend. The guests were extremely rude running up and down the halls all night. The pool hours were posted as 8am to 11pm, which is WAY too late if you have a room facing the pool. Guests were in the pool before 6am making noise! I called down to the front desk...
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Stayed here for a conference that was being held at the hotel in April 2012. Room was great. Very comfortable beds. Spacious room. Lots of storage for clothes. Nice bathroom set up (extra vanity and sink outside washroom). Pool area is nice. My major complaint is that the service was quite terrible at the hotel. The female bartender was exceptionally...
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Dear SunshineKid80,
Thank you for taking the time to review our hotel.
We are pleased to see you were satisfied with our rooms, including our “Sweet Dreams” mattresses, 450 sq ft. of space, large closets, and convenient bathrooms. We are also very happy to see you were able to enjoy our relaxing pool area with all new pool furniture.
We...
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Decent hotel, nice front desk staff; warm cookie given on arrival. I got upgraded to a suite, which was OK, had 2 LCD TV's and very spacious. Be-warned that they do charge $18/night for parking which I thought was excessive, but parking lot was full.
Get a room away fro the HWY if you want absolute quite, though my room...
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Dear alikarim,
Thank you for reviewing our hotel. We appreciate you taking time out of your day to do that.
We are pleased to see you found our property, front desk staff, and warm chocolate chip cookie a nice and welcoming arrival to our hotel. Our Pool and Spa are a great way to start or end your day and...
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I stayed one night here as I had an early flight the next morning. I was on business travel and splurged based on the good reviews. You definitely pay for convenience at this property. My room needed quite a bit of sprucing up-3 lights didn't work and the carpet could use a bit of cleaning.
I got up from bed...
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Dear tashapVermont,
Thank you for taking the time out of your busy business travels to review our hotel. We understand these take time and we appreciate yours.
We are sorry to hear you had some issues with your room. We understand they are a little outdated and are in the process of fixing this. We will be going through a...
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Was a little concerned about the negative reviews here, but am glad to say that we had a very nice 2 night stay at this hotel. Room was nice. Service was good. It did feel like a 4-star hotel. Pool + hot tub look great.
Sure, they charge extra for parking + wifi, bust most 4 star hotels do nowadays....
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Dear Badpanorama,
Thank you for taking the time to review our San Jose hotel.
We are so pleased to see you were satisfied with your stay out our Hilton Property. We are happy that you felt our rooms were nice, staff was helpful, and enjoyed our pool and hot tub. We do our best to make each of our guests...
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Every time I stay the staff are wonderful and the hotel is kept up excellent. First review having stayed many times. Very dependiable hotel.
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Dear Bandy6945963,
Thank you for reviewing our hotel!
We are so pleased to see you enjoyed your stay with us at the DoubleTree by Hilton San Jose. We are glad that you found our staff wonderful, and property clean. We strive to provide a great hotel and staff where each of our guests feel right at home, and it looks...
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Very disapointed in this Hilton property. While the location to San Jose airport can't be beat, the property is dirty and dumpy. The parking lot had garbage everywhere. My room had old carpet and mismatched furniture. The front desk staff was hurried and not very welcoming. No cookies, even to make that process sweeter...I would stay here again if, and...
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Dear Sweetbear,
We appreciate you taking the time to review our hotel. We encourage all guests to comment on property, so in the future we can correct our mistakes and issues. With that, we thank you for your honesty.
We are so sorry to hear you did not enjoy your stay with us in San Jose. We apologize for our...
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Very old looking hotel--you know the profile: a long way from the desk to the elevator, the ice machines are at the end of the farthest hallway, the "non-smoking" rooms smell like smoke because they were used for years as smoking rooms, the doors are dark wood and scared, the internet is really slow (500kbits down), etc. However, the rooms...
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Dear Fanfoot,
Thank you for reviewing our hotel. We appreciate you taking the time to show us our strengths and weaknesses.
We are sorry to hear you felt our property was outdated. We have recognized this problem and in the process of fixing it. We have planned on a full renovation next year, which will include all guestrooms, meeting rooms,...
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I stayed here on a business trip for 4 nights in late April 2012. It is a large business hotel close to San Jose airport. The surroundings are boring, however, the hotel was good. Large room, good desk to work, free wifi, comfortable bed. The swimming pool area is nice but rather small for such a big hotel. The light...
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Dear Mianel,
Thank you so much for taking the time out of your business travels to review our hotel. We appreciate all feedback, both good and bad.
We are pleased to see you enjoyed your stay here while on your business trip. We are very happy that you were satisfied with our large rooms, good desk space, comfortable “Sweet Dreams”...
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The room was nice and the bed was comfy, but that was about all I can say in the "nice" department. No refrigerator, no free wireless, expensive breakfast, crowded, noisy. The corridor we were staying on was overrun with teenagers shouting and slamming the doors until 3am in the morning -- when we asked later on, the staff member told...
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Dear BlargMan,
Thank you for taking the time to review our hotel. We understand these take time out of your day and we appreciate it.
We are so sorry to hear you did not enjoy your stay with us. We see that you were disappointed in our amenities that are provided in our standard guestrooms. We have a few options...
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47 Reviews
196 Reviews
