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DoubleTree by Hilton San Jose

3.5 of 5
2050 Gateway Place, San Jose, CA 95110
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DoubleTree by Hilton San Jose
Ranked #19 of 71 hotels in San Jose
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672 reviews from our community

Traveller rating
    205
    260
    137
    46
    24
See reviews for
Families
92
 
Couples
111
 
Solo
137
 
Business
370
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Dallas, Texas
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 11 May 2013

I would have rated the Doubletree lower because of the tried rooms but the cheerful, "good morning", "welcome", "may I help you", etc., from every staff member that I encountered prevents me from doing so. If you can overlook the flaws in the rooms and focus on the service then I know you will enjoy your stay.

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See 4 more reviews by RG-Texas for San Jose
Grand Junction, United States
1 review
5 of 5 stars Reviewed 10 May 2013

I was staying at the Doubletree with about 700 other people and though there were a few glitches, the staff was the best and the experience was great. The desk staff and guest services staff were always ready to help even if it meant helping print boarding passes. There was a local family staying and using the pool, which only... More

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Review collected in partnership with DoubleTree by Hilton

Upstate New York
Senior Contributor
40 reviews 40 reviews
9 hotel reviews
Reviews in 29 cities Reviews in 29 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 8 May 2013

Great hotel but needs refurb, restaurant has great steaks. Rooms, especially carpets have too many miles and do not smell fresh. Bed linens were clean and fresh though. Front desk is excellent, attentive and really welcoming. Would stay again.

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Germany
1 review
3 of 5 stars Reviewed 30 April 2013

An average experience of a business hotel. It was clean and the service team was friendly. However I was shocked by the restaurant prices. The breakfast is missing some variety but is good standard. I missed the differentiator from other chain hotels.

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Review collected in partnership with DoubleTree by Hilton

Fair Oaks, CA
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 28 April 2013

We were at this hotel for a 4 day conference. We have stayed there before on business and liked it but it is getting a little tired and some of the rooms need an update. Our room was very large and clean, beds were adequate. It is very close to the airport so that is a good thing. The food... More

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See 2 more reviews by gamnpapa for San Jose
lincoln, United States
1 review
3 of 5 stars Reviewed 28 April 2013

The hotel staff at the desk were very friendly however, the meal service staff during our conference was terrible. They could barely speak english and could not solve issues in a timely manner. Pool and fitness center were good, clean and not crowded. Room was nice and clean and everything was in working condition.

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Review collected in partnership with DoubleTree by Hilton

CAMBRIDGE
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 27 April 2013

We recently attended this location for a 3 day conference. The rooms were clean, but are starting to show a little sign of wear. The staff was excellent and were attentive to the needs of the business traveler. Since this was a conference event, the room rate was reduced to a reasonable $140 a night. Be advised that the hotel... More

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Gothenburg, Sweden
Top Contributor
62 reviews 62 reviews
36 hotel reviews
Reviews in 36 cities Reviews in 36 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 26 April 2013

The hotel is " hote factory" style. Logistics in the hotel is inconvenient. Internet works well and breakfast is good. Considering the price this was not too good. I'm disappointed and will not come back

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Sonora, California
Senior Contributor
36 reviews 36 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 25 April 2013

This is a nice, but large, Double Tree. We picked this hotel because we were flying out early the next day. They have a park and stay package that gives you 7 nights parking. Beware, if you stay longer, it is $20 per day, but for the convenience, I think it is worth it. They valet had a shuttle to... More

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San Clemente, California
Top Contributor
96 reviews 96 reviews
35 hotel reviews
Reviews in 49 cities Reviews in 49 cities
43 helpful votes 43 helpful votes
2 of 5 stars Reviewed 24 April 2013

Staying at many different hotels, I have gained an appreciation for both the good and the bad. I don't expect 5 star service from lower end hotels, but i DO expect it from upper, and as I have stated before, when I rate a property, my rating is on a scale against the type of hotel it is... So, theoretically,... More

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See 7 more reviews by timshuwy for San Jose
MLIves, Front Office Manager at DoubleTree by Hilton San Jose, responded to this review
26 April 2013

timshuwy, We’re sorry we didn't provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a great one at our hotel and your satisfaction is important to us. Thank you again for your feedback and we hope you’ll... More

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Additional Information about DoubleTree by Hilton San Jose

Also Known As:
Doubletree By Hilton San Jose Hotel San Jose
Doubletree By Hilton San Jose Hotel
Doubletree San Jose
San Jose Doubletree
Address: 2050 Gateway Place, San Jose, CA 95110
Phone Number:
Region: United States > California > San Jose
Amenities:
Bar/Lounge Business Centre Fitness Centre Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Onsen Hotels in San Jose
#14 Business Hotels in San Jose
Price range (per night): RM336 - 1,134
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Convenient Silicon Valley location, Doubletree Hotel San Jose is close to the San Jose Airport and a short drive from Downtown or Santana Row. Doubletree boasts the largest guest rooms as well as 48,000 sq. ft. of meeting space. This hotel is the perfect destination for family travel, corporate meetings, or an elegant wedding. Friendly staff and a warm chocolate chip cookie at check in make it feel like home. ... more   less 
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