Yeah, so... This hotel... I'm not sure how Holiday Inn can really put its name to it. Poorly furnished rooms, a breakfast that's frankly a joke (if I found a bagel that wasn't solid and dry I was doing well), and it felt like being in a prison camp.
On the plus point, it's quiet, but that's about it. The...
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we had to stay near airport and are doctor we were there for medical reasons. and we are very happy it was here. not only was the staff great and helpful.to make are 3 month stay feel almost like home .restaruant food was great so was all the service. we have to say it was a wonderful experience.being that we...
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This was by far the worst hotel I have ever stayed at. I had to prepare for a very important interview around 2pm, and the freaking fire alarm went off for 10 minutes because they were working on some indoor construction and the dust set it off?! I was in a frantic mess and couldn't get my mind together for...
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Thank you for your recent review on Trip Advisor. We do appreciate feedback from our guests in an effort to improve our performance moving forward. I am sorry for the renovation/construction distraction during your stay with us. We have tried to advise all booking channels of our renovation status throughout this project. I am pleased to report that we should...
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We received a great deal on the room which was conveniently located close to our conference. We paid little for the room and therefore received very little for the money. Rooms had been renovated which was nice. They still didn't seem super clean. Toiletries were not fully stocked. Breakfast buffet is overrated and eggs were not cooked thoroughly. The staff...
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Thank you for your recent review on Trip Advisor. Your comments and feeback are very important to our continuous improvement process and we appreciate you taking the time to let us know. I apologize for the housekeeping oversights and have advised our Executive Housekeeper so that these issued can be addressed. I assure you that our staff is capable of...
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I travel almost 365 days out of the year for my work. I was only here one night, and will not return to a Wyndham chain anytime soon. Basically hotels are my home, I live simple. Simple things were not met, like just an example of MANY! The light switch near door so you are not walking into an unknown...
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Thank you for your recent review on Trip Advisor. Customer feedback is very important to our continuous improvement process and we appreciate you letting us know about your stay with us. I do understand your comments related to our renovation/construction work. This has been a bit of a distraction and we have tried very hard to minimize the customer impact...limiting...
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My travel coordinator made reservations for me to stay here while attending a seminar and I learned the hotel was undergoing major renovations just before I flew out to San Jose. That combined with some of the online reviews I read, made me wonder if I needed to cancel and look for another hotel. As it turned out, the renovation...
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Thank you for your recent review on Trip Advisor. We certainly appreciate you taking the time to let us and others know about your stay at the Wyndham San Jose Hotel. While our $7M renovation has had its challenges, we truly have done our best to minimize guest impact. I am pleased to hear that was your experience as well....
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Even though this hotel is going through a major renovation of the lobby and pool areas - it was quiet and we experienced no disruptions to our stay, other than a detour to the lobby. The rooms here are newly renovated in a nice bright, clean decor. The bathrooms are bright and clean. The shower works great and good water...
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Reviewed 27 June 2011
Thank you for your recent review on Trip Advisor. We were very pleased to welcome you back to the Wyndham San Jose Hotel and appreciate your continued patronage. While our renovations will likely continue through mid-April, we have tried very hard to create the least amount of impact on our guests. I am pleased to hear that you had a...
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Recently, 2 business colleges and I were supposed to stay at the hotel for 3 nights. We moved out after 1 night. There was torn carpets, black colored mold in at least 3 rooms (I changed rooms), wall paper coming off the walls, a broken phone, and ripped/stained carpets. The service was awful. We moved out after the first night...
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Thank you for your recent review on Trip Advisor. We appreciate you taking the time to let us know about your stay at the Wyndham San Jose Hotel. Please accept our apologies for the problems that you encountered. The hotel is undergoing a $7M renovation which should be complete by early April. We are contiuning to work on our guestroom...
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I was very pleased with my stay at Wyndham Hotel in San Jose, California... the staff are polite and helpful. If you need any help they are very quick to response. I feel safe and at home in this hotel.... my room is comfortable... the towels are really white... The breakfast buffet is a plus. Again, the staff are very...
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Reviewed 31 May 2011
Thank you for your recent review on Trip Advisor. We truly appreciate your very kind comments about the Wyndham San Jose Hotel and our service team. I was so pleased to hear that you enjoyed your stay...clean and comfortable room, nice linens, inviting breakfast buffet and helpful and friendly staff. Our hotel renovation should be complete by April 1, 2012...
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