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Holiday Inn Express Santa Cruz

2.5 of 5
1410 Ocean Street, Santa Cruz, CA 95060
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Holiday Inn Express Santa Cruz
Ranked #10 of 51 hotels in Santa Cruz
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238 reviews from our community

Traveller rating
    111
    91
    16
    13
    7
See reviews for
Families
102
 
Couples
70
 
Solo
9
 
Business
40
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Citrus Heights, California, United States
1 review
5 of 5 stars Reviewed 20 May 2013 NEW

I wanted to make a reservation with some specific requirements which went against what the Holiday Inn Franchise was set up for. I wanted to use my Priority Club points in a way that needed special attention on a holiday weekend. I spoke with Andrew Pederson who was not only accomodating, but worked with me every step of the way... More

Was this review helpful? Yes
HIE_Santa_Cruz, General Manager at Holiday Inn Express Santa Cruz, responded to this review
21 May 2013

Dear Linda B, Thank you so much for taking the time to share your experience about your work with our experience champions at the front desk. I will share with our team your kind and thoughtful comments as I have no doubt they will be excited to see they are making all of our guests time with us so memorable.... More

Los Angeles, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 9 May 2013

I was working in Santa Cruz shooting a commerical on the boardwalk & we had many crew members staying at this hotel with lots of last minitue adjustments to schedules - Shannon & the staff of this hotel were on top of all of the changes. Shannon always had a smile & could not have been more helpful and kind... More

Was this review helpful? Yes 1
HIE_Santa_Cruz, General Manager at Holiday Inn Express Santa Cruz, responded to this review
13 May 2013

Dear MsDreeTheAnt, Wow what a great review, thank you so much! I am so glad that we were able to make your work experience as inspiring as it was. Thank you as well for the great comments on our front desk team as I will share them with our team as we continue to create Great Hotels Guests Love. We... More

Virginia Beach, Virginia
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 7 May 2013

While the Hilton a little further out of town may provide a full service property (and frankly, also a pretty good value at some times and a very acceptable on site restaurant), the Holiday Inn Express on Ocean Street is perfect if you want to be closer to the water without paying a premium. It is also very convenient to... More

Was this review helpful? Yes
HIE_Santa_Cruz, General Manager at Holiday Inn Express Santa Cruz, responded to this review
8 May 2013

MarkS, Thank you for taking the time to write a great review. We were so happy that you enjoyed your upgraded room and that your stay was nice and quiet. Your feedback is essential to us and I truly appreciate you taking the time to share your experience and to see that our team is on track with making all... More

Muir Beach, California
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 May 2013

Best moderate priced hotel I've stayed in lately. I usually use Holiday Inns, Best Westerns, etc. for business travel as I pay my own expenses. This particular Holiday Inn Express is the best I've stayed in! It is clean, modern, great beds, terrific lighting in bathroom (I AM a girl) great parking, easy access to freeway, quiet and has a... More

Was this review helpful? Yes
HIE_Santa_Cruz, General Manager at Holiday Inn Express Santa Cruz, responded to this review
6 May 2013

Dear Delrah, Wow, I am so glad to see that we are the best Holiday Inn Express you have ever stayed in. We feel that as a destination hotel along the California Coast that we want to bring all of our guests to a new level of experience. We take great pride in our team and making sure that every... More

REDMOND
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 May 2013

this might be one of the best values in santa cruz. close to the highway, wifi, free breakfast, safe parking, all for about $100-110. rooms seem to be updated. parking was free and the staff was very friendly and helpful. i would stay here again.

Was this review helpful? Yes
HIE_Santa_Cruz, General Manager at Holiday Inn Express Santa Cruz, responded to this review
6 May 2013

Dear EricS, Thank you for your review of our hotel. I am so pleased to see that your experience was so amazing. We truly appreciate our guests and the feedback they give as it is our number one way that we can continue to improve our team and make sure we are on track to insure superior guest experiences for... More

Lancaster, California
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed 30 April 2013

The rooms are really nice and comfortable. Really clean. Nice view and location. Nice and quiet (optimal for a good nights sleep). Awesome employees. I'm very satisfied. Think everyone should stay here if they want someplace nice.

Was this review helpful? Yes
HIE_Santa_Cruz, General Manager at Holiday Inn Express Santa Cruz, responded to this review
2 May 2013

Dear BritniD, Thank you for such a truly impressive review of us. I personally appreciate you taking the time to share with us about your stay, our staff, and how you recommend any and all Santa Cruz travelers stay with us. I will share with my team your kind and thoughtful words as they will love seeing that our goal... More

Los Angeles, California
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 27 April 2013

Room was clean and seemed recently remodeled / updated. Parking in the garage was easy and free of charge, unlike many other hotels in SC. Noise level from pool in courtyard was pretty constant and loud, but they have a strict policy about no parties or noise I think after 10pm. Easy access (by car) to downtown SC, highway 1... More

Was this review helpful? Yes
HIE_Santa_Cruz, General Manager at Holiday Inn Express Santa Cruz, responded to this review
2 May 2013

Dear PacSW, Thank you for taking the time to review your stay with us. I do have exciting news for you about the only thing you mentioned you would like improved. Santa Cruz is converting to digital cable finally and we are one of the first in the entire area to add a whole new lineup of HD channels and... More

Osaka, Japan
1 review
1 of 5 stars Reviewed 26 April 2013

I experienced same feeling with Mr Greg R who wrote "Decent Hotel... Bad GM". What I did was that I told front desk water cannot go out from drain after I stopped shower off and I went out for about 3 hours. When I came back to hotel, I got 1,000 dollars bill for extra cleaning pay. GM Michael Meredith... More

Was this review helpful? Yes
HIE_Santa_Cruz, General Manager at Holiday Inn Express Santa Cruz, responded to this review
2 May 2013

Dear Kintaro23, I am sorry you feel that way. Let me outline again why you were charged for yourself and our TripAdvisor community. 1) Washing mountain bike gear in your shower and creating a clogged drain with gravel, sand, and excessive dirt as shown to you through multiple photographs of varying angles. 2) Leaving your shower running and flooding your... More

Wilton, CT
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 25 April 2013

Stayed here with high school daughter as first stop on CA schools visit, particularly to see UC Santa Cruz. Staff was very helpful with directions and dinner recommendations, both downtown and on the pier. Pool is enclosed in center of building - good sun, little wind. Breakfast buffet was standard continental fair, with twist for things like waffles. Be careful... More

Was this review helpful? Yes
HIE_Santa_Cruz, General Manager at Holiday Inn Express Santa Cruz, responded to this review
26 April 2013

Dear WiltonOak, Thank you for sharing your experience! I hope that UCSC is now a top contender for your daughter and we might see you many more times. I was happy to see that our staff was so outgoing and attentive to your needs while visiting and exploring what might become a frequent destination spot for you and your family.... More

van nuys
1 review
5 of 5 stars Reviewed 24 April 2013

super clean super staff service from the front desk to house keeping what a team breakfast is excellent a staff is surely trained to to give the best service to there gaust I felt right at home this is my second stay and will return for much more highly recomendet

Was this review helpful? Yes
HIE_Santa_Cruz, General Manager at Holiday Inn Express Santa Cruz, responded to this review
26 April 2013

Dear Charlesb, It is great to hear that our team is making all of your stays feel like your right at home. It means alot to us to earn our guests loyalty and I am so glad that we are your #1 preferred choice for Santa Cruz. Thank you for taking the time to review us and share how great... More

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Additional Information about Holiday Inn Express Santa Cruz

Also Known As:
Holiday Inn Express Santa Cruz Hotel Santa Cruz
Holiday Inn Express Santa Cruz Hotel
Holiday Inn Santa Cruz
Address: 1410 Ocean Street, Santa Cruz, CA 95060
Phone Number:
Region: United States > California > Santa Cruz
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotels in Santa Cruz
#9 Business Hotels in Santa Cruz
Price range (per night): RM384 - 777
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
You can relish the comforts of home when you choose to stay at our Holiday Inn Express® Hotel & Suites Santa Cruz. Our hotel's location offers easy access to the Boardwalk, picturesque beaches, towering redwoods and terrific shopping. Our new Santa Cruz, CA hotel is the perfect starting point for a trip to Northern California.Corporate guests appreciate our business amenities and the location of our hotel in Santa Cruz, CA. We are located near local businesses such as Plantronics, Santa Cruz County Offices and UC Santa Cruz. We offer free high-speed, wireless Internet access and a 24-hour business center, so you can stay productive while you travel. You can enjoy a barefoot stroll along the beach, thrill rides at the historic Santa Cruz Boardwalk or a visit to the Surfing Museum because our Santa Cruz hotel's location is perfect for a California vacation. The family might love a ride on the Roaring Camp Railroad through the Redwood forest. It's easy to take a vineyard tour, indulge in shopping at the Capitola Village or take a stroll along the Santa Cruz wharf.Our hotel in Santa Cruz, CA has outstanding amenities like a well-equipped Fitness Center, a Sauna and a sparkling, outdoor pool and guest patio. Our contemporary rooms pamper you with HDTV and iPod docking stations. There's even a free, hot breakfast. Discover why we're the best choice among hotels in Santa Cruz, CA. ... more   less 
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