I made a reservation online and asked to bring my service animal. I spoke to Madeline on the phone. She had to go ask her manager if it was OK for me to bring my service animal. After being on hold she came back and asked me what my disability was. This is a HIPPA violation. I asked her if... More

We found the hotel easily using our GPS device. It is a clean facility with great food at inexpensive prices. The rooms are nicely appointed, charming even! Bed comfy if a bit on the soft side. Compared with some of the other rooms that my company books, this was a notch above. I read the concerns about the coffee maker.... More

Boy what a place of contrasts. I was there 2 days on business in town, I was not ready for the smoking. Whats good first. The food in the casino was great and very affordable, the staff were also really friendly and fun. My room and floor was no smoking. Now the bad, everywhere smelled of smoking, the front door,... More

The hotel was very accommodating with our changing work schedule. The rooms were nicely appointed with refrig, mircowave, flat screen, and Keurig. The bed was too soft and lumpy as were the pillows; however, others in my group found the beds to be comfortable. The gym was VERY small and stuffy. I did not eat at the hotel due to... More

I've stopped at this hotel many times on business trips. Very friendly staff, clean rooms and comfortable beds are just a few assets. Great getaway for a few days of leisure and if gambling is your kind of fun, they have it.

I have stayed here a few times and every time has been wonderful. The beds are so comfortable, I haven't found any other hotel that compares to the beds here. The rooms are always very clean and you have everything you need in your room. My kids love the pool they have a blast when they are here. For the... More

I was heading to Reno by way of Susanville Ca. Big storm and icy roads, myself and three other friends decided to play it safe and spend the night. One of my friends suggested the above because she had gone to there dance club. The room was nice and clean comfortable. A suggestion I would have is that they put... More

Yes it is true that this is probably the best hotel in Susanville but that is not saying much. First off it is difficult to find. The hotel was probably once quite nice but starting to get cluttered, tired and junky. The lobby has huge signs advertising the $10 shop that sells jewelry, watches, etc., Nail Saloon, etc. Furniture in... More

This is a nice small hotel. It's a bit out of the way, in the mountains just a few miles out of Susanville. Nice view, quiet. The bed was incredibly comfortable... I didn't want to get up for a change! Only problem I had was the Keurig coffee maker doesn't work... but I'm sure they'll take care of that when... More